The folks at Best Buy are none too happy with electronics e-tailer Newegg.com. The boys in blue believe that their online competitor stepped over a trademarked line by using the word “geek” and by making fun of inept Best Buy staffers in a TV ad. [More]
Retail Services
Glitch In Best Buy Website Changes Your Shipping Address To Another Customer's
By 6.9.11
If by some slim chance you have an account on BestBuy.com, you might want to check it out to make sure your information is correct, as a glitch in the website’s customer database has reportedly led to customer addresses (and who knows what else) showing up in the wrong account. [More]
Breach: Citi Says Hackers Stole Hundreds Of Thousands Of Credit Cards
By 6.9.11
Roughly 200,000 Citi customers’ credit cards were stolen by hackers in a breach the bank just announced today. The data included names, credit card numbers, mailing addresses and email addresses. [More]
My UPS Package Was Delivered, Just Not To Me
By 6.9.11
UPS claims that it has done its job: Adam’s package, a gift that his wife got for him from Gamestop, was “delivered.” And it was. Just not to him. Or to his house. Or, as far as he can determine, to anyone in his neighborhood. See, he was home, and a large brown truck is hard to miss. [More]
Despite Blu-ray Price Cuts, Video Disc Sales Are Dwindling
By 6.9.11
Home entertainment studios seem to have gotten over the whole “let’s try and charge $30 for all new Blu-ray movies” thing, with prices generally closer to the $20 range. But general price cuts still haven’t sparked the Blu-ray bonanza Hollywood was hoping for. [More]
Even Sears Doesn't Know What It Sells Anymore
By 6.9.11
Sears might be doing an okay job with adjusting to doing business in the 21st century if they weren’t stuck with a pesky brick-and-mortar store network. Maybe. When John returned a malfunctioning dehumidifier to his local store, he wanted to exchange it for a working one. He couldn’t, though, because the item was out of stock. Logical enough: dehumidifiers are popular in the summer. Yet he was able to go home, order the item online, and pick it up at the very store he had just been told was out of the item. [More]
Bank Of America Threatens To Foreclose On Homeowner If He Doesn't Pay $0.00 ASAP
By 6.8.11
Oh, Bank of America… will you never cease to amuse/amaze/horrify us? Yet another computer glitch from this year’s Worst Company in America runner-up had one Massachusetts homeowner scratching his head when he received a foreclosure notice from BofA warning him that his property would end up in foreclosure if he didn’t immediately pay the amount of $0.00. [More]
Survey: Two Out Of Three Consumers Have Walked Out Or Hung Up Without Being Helped
By 6.7.11
We’ve all been there: Waiting in line — or on the phone line — just to speak to someone about your customer service issue. And if you ever do get to speak to a CSR, the service is lacking. But how many of us actually throw our hands up and walk out of the store or slam the phone down in frustration? [More]
Walmart Cuts iPhone 4 To $147
By 6.7.11
Walmart announced this week that they were chopping the price on 16 GB iPhone 4’s to $147, down from $197. The deal is only for a limited time and runs through June 30th. [More]
Madoff's Underwear Contributes To More Than $400K Raised At Auction
By 6.7.11
Personal items that belonged to convicted fraudster Bernie Madoff were auctioned off to high bidders over the weekend. His underwear, art and an honorary diploma helped raise more than $400,000 intended to go toward repaying his swindled investors. [More]
Will The Hypothetical Amazon Tablet Slay The iPad?
By 6.6.11
The Amazon tablet doesn’t even exist yet and already some are saying it could be the one to take Apple’s iPad down a notch, in the form of actual competition. So how could something that hasn’t been announced take on the Goliath that is the iPad? [More]
Kodak Wants Your Old Cameras, Electronics
By 6.5.11
If you’ve got a drawer full of old camera equipment, you can turn it into money by selling it to Kodak, which has introduced a trade-in program in which it’s seeking digital and film cameras and accessories, digital video cameras, digital picture frames and printers. [More]
What Brands Do You Blindly Follow?
By 6.4.11
Some people have near-unshakable allegiances to particular brands, and the commitment tends to have little to do with a product’s quality or even a company’s customer service. [More]
Homeowners Bring Sheriff's Deputies To Bank Of America Branch To Collect Unpaid Debt
By 6.3.11
Earlier today, in a move not terribly dissimilar to the Philadelphia homeowner who attempted to “foreclose” on Wells Fargo, a Florida couple showed up at a Bank of America branch with two sheriff’s deputies, ready to claim office assets to satisfy an unpaid debt. [More]
I Solved Citibank ATM Pen Shortage With Duct Tape, TD Bank Pens
By 6.3.11
Reader Greg was sick of there never being any pens at the Citibank ATM at 8th ave and 16th st in NYC. They had those metal pens attached to wire like they always do, but people had stolen the pen innards and they were never replaced. (Probably because the bank got sick of replacing them.) So Greg came up with his own solution. He grabbed some free pens that are always in abundance at TD Bank and duct taped them to the empty Citibank pen barrels. [More]
Court Threatens BofA Bank Manager With Jail Over Foreclosure
By 6.3.11
A Bank of America bank manager could end up in jail if the bank doesn’t demolish a fire-damaged eyesore, a Georgia court has warned. [More]
If Best Buy Doesn't Respect Your Time, Take Your $600 Elsewhere
By 6.3.11
N. thought that because he called the nearest Best Buy store (about an hour and a half away from his home) to have an iPad set aside for him, there would actually be an iPad set aside for him. Well, maybe there was for about five minutes, but after he traveled an hour and a half to get to the store. He sent this great letter to the company’s Executive Resolution Team. [More]
