Last week’s word that Comcast and the NFL finally put their blood feud behind them to make the elusive NFL Network available on the basic digital tier was nice and all, but the out-of-nowhere bonus that the Comcast would also snag Red Zone Channel, which lets you keep tabs on all the games simultaneously, was a phenomenal revelation.
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Comcast Threatens To Cut You Off Unless You Pay $0.00
By 5.22.09
This should be an easy one to resolve. Readers Rich and Alisa doesn’t owe Comcast any money, and Comcast doesn’t want them to pay any money. Still, despite this agreement about what is owed, the cable giant still felt the need to threaten to cut off their cable.
NFL Network And Comcast Finally Kiss And Make Up
By 5.19.09
It’s official, the NFL Network and Comcast have finally reached an agreement that will bring the football-only network to the majority of Comcast’s subscribers. So, who caved?
Comcast Wants You Back, Leaves Comcastic Love Notes
By 5.19.09
Kevin abandoned Comcast and switched to FiOS. Since then, his jilted cable/Internet company has made it quite clear how badly they want him back. They can’t believe it when they hear that he won’t see them. Denial is tough to watch.
Comcast Credits Your Payment To The Wrong Account, Disconnects Your Cable
By 5.18.09
Reader Adam wrote in to let us know that he’s switching to FiOS after Comcast credited his payment to the wrong account number, accused him of not paying his bill, disconnected his cable, lied about it, then couldn’t get it back on for several days.
Comcast's Twitter Reps Save The Day (Again) From Ineffectual Customer Support
By 5.13.09
Comcast might want to slash the budget on its Live Chat service and devote more resources to Frank and Sherri over on the Twitter side of things. The only good stories we hear about Comcast customer service comes from encounters with them, it seems.
Comcast Lowers Your Bill, Then Charges Early Termination Fee
By 5.10.09
Comcast agreed to lower reader O.’s monthly cable bill to $40, but they didn’t warn him that the new, lower price would come with a hefty $150 early termination fee. O. could barely afford Comcast’s service before, and wouldn’t have agreed to the lower fee if he knew about the surprise fee. Comcast is telling him that he has no choice but to pay, and won’t even let him return to his previous plan.
Worst Company In America: AIG WINS!
By 5.7.09
Congratulations to AIG for beating Comcast in this year’s final.
Worst Company In America CHAMPIONSHIP: AIG VS Comcast
By 5.6.09
This is it, folks. The Final Deathmatch is here. To reach the final round AIG defeated #32 Target, #17 Peanut Corporation of America, #9 Walmart, and #5 Ticketmaster. Comcast had an equally impressive showing, waltzing past formidable opponents such as #30 DirecTV, #14 Capital One, #11 GM, and finally, last year’s returning champion #2 Bank of America (Countrywide, Merrill Lynch) went down in an upset last night.
Worst Company In America: FINAL FOUR Comcast VS Bank Of America
By 5.5.09
A big cable company vs a big bank. A repeat of our final match-up of 2008. Last year Countrywide (now part of Bank of America) prevailed. Which one will you choose?
Worst Company In America: FINAL FOUR
By 5.4.09
Here we go people: It’s the Final Countdown. Let’s hear it for the last four companies standing.
Don't Like What Comcast Tells You? Just Call Back
By 5.4.09
If you’ve followed Consumerist for more than a few days you’ve probably heard that 2009 Worst Company in America quarterfinalist Comcast has been known to engage in some, ahem, sketchy customer service practices.
Comcast Giveth (Fees); Comcast Taketh Away (Fees)
By 4.30.09
Graham’s roommate is moving out. The cable and Internet are in his name, so they called up Comcast to change the name on the account. Simple enough, right? Surprisingly, it was. Until they wanted to know why there was a $10 fee to change the name on the account.
Worst Company In America: Comcast VS GM
By 4.27.09
Now here is a match-up! One company is trying to avoid bankruptcy in a tough recession, the other struggles with customer service. Which one makes your blood boil?
Please Do Not Expose Your Genitals To The Comcast Guy
By 4.19.09
A [Howell, Michigan] man was ordered to stand trial on charges he exposed his genitals to a computer technician trying to fix his slow Internet service.
Why Is Comcast Charging Spanish-Speaking Customers The Same Price For Slower Service?
By 4.17.09
UPDATE: We’re bad at Spanish. See below. We came across a Twitter user who, while browsing Comcast’s internet prices, discovered that the Spanish-language version of the site offers reduced speeds at the same prices as the higher speeds seen on the English version of the site. What the hell?
Comcast Fined $900k, DirecTV $2.3 M For Do Not Call Violations
By 4.16.09
The FTC has announced that Comcast and DIRECTV, will be paying some fines for ignoring Do Not Call regulations. Ouch.
Worst Company In America: Comcast VS Capital One
By 4.15.09
A clueless cable giant? Or a fee-happy credit card company? Who shall taste your wrath?
