Hannah needs some more training, because her knowledge of Comcast’s bandwidth cap is less than Comcastic. We also think calling her an “analyst” is maybe stretching it a bit.
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Comcast Interrupts Pope With Girls Gone Wild
By 4.13.09
Oh, Comcast. Apparently, during a 2 a.m. showing of “Good Friday Mass at the Vatican,” Comcast interrupted this regularly scheduled program with… an ad for Girls Gone Wild.
Comcast's 24/7 Customer Service Line Closed For Cancelers, Open For Upgraders
By 4.9.09
After a long day of work, John called Comcast’s “24/7” customer service line to downgrade his service. Press 1 to upgrade, 2 to downgrade, chirped the phone. He pressed two and was told that he was calling after hours and would have to call back later. He hung up and redialed and pressed 1, “upgrade,” this time, and within 30 seconds was connected with a customer service rep, “who was more than happy to help me DOWNGRADE my service. It was literally a 2 minute call, and I had cancelled the services I don’t use and am saving almost $40/mo,” blogs John. Clever, Comcast, so clever.
Has Comcast Hired ELIZA For Customer Chat Support?
By 4.8.09
This English-as-a-second-language tech support guy just wants to help Noah out, but the weird combination of formal exchanges and misunderstandings make him sound like an AI program. We don’t think Jullan even realizes that his good-natured attempts to help are only annoying the customer more. In theory, we like the idea of a tech support guy “extending an extra mile,” but maybe next time he should stick to tech support and leave billing questions unto the billing department.
Comcast Slams The NFL For Pulling Their Football Channel
By 4.7.09
On May 1st, the NFL is pulling its cable channel from Comcast’s cable line-up over a dispute about the cable company’s sports tier. As the deadline looms larger and larger, the company is taking their case to the people. David L. Cohen, an executive vice president of Comcast Corp, wrote the following opinion piece for the Philadelphia Inquirer.
This Is A Picture Of Comcast's Headquarters In Philadelphia
By 4.3.09
The above picture of the huge video screen in the lobby of Comcast’s headquarters in Philadelphia pretty much sums up everything you need to know about Comcast as a company.
Comcast Sends Customer "Free" Self-Install Kit, Then Adds $9.95 Shipping Charge To Monthly Bill
By 4.2.09
Hillary discovered that her money-saving free digital service self installation kit from Comcast wasn’t so free after all when she got her monthly bill. She says they removed the charge when she called to ask about it, which further reinforces our suspicion that this is a sneaky plan to pass the cost of the free kit back to subscribers. If you request a free self install kit from Comcast, watch your bill for extra charges.
Comcast: Don't Use Your Residential Account To Sell WiFi To Apartment Buildings
By 4.1.09
OceanNet is a company that provides building-wide WiFi to residential buildings in Ocean City, Maryland. One problem — the WiFi was really just some guy’s Comcast account.
Worst Company In America: Comcast VS DirecTV
By 3.31.09
Did the Pornbowl ruin your evening? Or does the NFL Sunday Ticket monopoly fill you with rage?
Comcast Threatens To Cancel Your Service Over "Leaky Signal" That They Can't Understand Or Fix
By 3.22.09
Comcast keeps sending Andrew’s parents letters insisting that “there is a leak of our electronic signal into the air,” and that if it can’t be immediately fixed, their service will be disconnected. Andrew’s parents always immediately call Comcast to schedule a service visit, because nobody wants a signal leaking into the air, especially not one that “could interfere with aircraft and ship communications,” but each time they call, Comcast has no clue why they sent a letter, or how to plug the leaky plane-gobbling signal.
Comcast Spends 3 Months, 26 Days Trying To Fix Your Cable, Fails
By 3.17.09
After spending almost 4 months trying to get Comcast to fix the signal problems with his cable, reader William, who lives in an apartment building that only allows Comcast, has decided to just cancel his his account and go without.
8,000 Comcast Passwords Exposed, Phishing Scam Suspected
By 3.16.09
The New York Times has reported that a list of over 8,000 Comcast user name and passwords were available to the public via Scribd for two months, before a Wilkes University professor discovered it over the weekend after doing a search for his identity online. Comcast is saying it looks like the result of a phishing scam and isn’t an inside job, and that there are so many duplicate entries on the list that it’s closer to 4,000 customers.
Comcast Will Pay You $500 If They Break Your $2000 TV
By 3.12.09
Comcast’s new service agreement (PDF) has some curious details buried in the fine print. Here’s the short version: “customer equipment” includes your computer and TV set, and if Comcast somehow damages or breaks any customer equipment through “gross negligence or willful misconduct,” they will pay you up to $500, no more. “This shall be your sole and exclusive remedy relating to such activity.”
I Canceled Comcast Now The Phone Won't Stop Ringing
By 3.12.09
Reader Evan canceled Comcast — which seems to have lead to a barrage of annoying phone calls that simply will not stop. A little Googling turned up others with the same problem…
ComcastMustDie Declares Victory Overy Comcast
By 3.11.09
Bob Garfield, creator of ComcastMustDie.com, has declared victory. Comcast isn’t dead, but he says instead of being “a vast, greedy, blundering, tone-deaf corporate colossus,” it’s merely all of the above with the exception of tone-deaf. ComcastMustDie is one of the many online different outlets for customer rage that Comcast has tapped into to proactively respond to customer complaints. They still have a long way to go, but at least they’re listening. That is all Bob really wanted, it seems, as he’s moving on to a new project, CustomerCircus.net, that will solicit and broadcast consumer complaints against all kinds of companies. And yep, Comcast will still be one of them.
Comcast Fixes Customer's Modem Problem After Stinky Installer Man Disappears
By 3.5.09
Earlier today, Jessica wrote to us about her Comcast horror story: there was something that smelled terrible, and the smell was coming from inside her apartment! He also hooked up her replacement modem incorrectly, so it still didn’t work, then said he’d be right back and drove off forever. Luckily, she was able to steal enough wifi to send an email to Comcast, and as of now the problem has been resolved.
Comcast Installer Also Installs Mud, Body Odor, In your Apartment
By 3.4.09
He is actually still here I as I e-mail you — I hate to be mean, but the BO is so bad, I am seriously choking. He left to get some parts out of the truck and the smell is so strong in my apartment I am going to need to open all of my windows for the rest of the afternoon just to get this smell out.
Comcast Using Free Wi-Fi To Keep You From Switching To FiOS
By 3.3.09
Comcast is testing WiFi service at about 120 NJ Transit rail stations in an effort to retain broadband customers who might otherwise be tempted to switch to FiOS. Will it work?
