Hannah needs some more training, because her knowledge of Comcast’s bandwidth cap is less than Comcastic. We also think calling her an “analyst” is maybe stretching it a bit.

user AssistedBuyflow has entered room
analyst Hannah has entered room

Hannah(Tue Apr 14 18:36:05 PDT 2009)>Hello AssistedBuyflow, Thank you for contacting Comcast Live Chat Support. My name is Hannah. Please give me one moment to review your information.

Hannah(Tue Apr 14 18:36:09 PDT 2009)>A Comcastic day to you! How are you today?

AssistedBuyflow(Tue Apr 14 15:36:15 PDT 2009)>Hi

AssistedBuyflow(Tue Apr 14 15:36:32 PDT 2009)>I have AT&T DSL and voice now

Hannah(Tue Apr 14 18:36:40 PDT 2009)>Hello. How can I assist you today?

AssistedBuyflow(Tue Apr 14 15:36:55 PDT 2009)>I understand you are now in my area with higher speed internet access

AssistedBuyflow(Tue Apr 14 15:37:14 PDT 2009)>I have a couple questions about the cable internet and telephone services

AssistedBuyflow(Tue Apr 14 15:37:42 PDT 2009)>1) Do you have a download cap on the internet service, and does it vary depending upon the package?

Hannah(Tue Apr 14 18:38:14 PDT 2009)>Thank you for that, please give me a moment to check on this now.

Hannah(Tue Apr 14 18:41:59 PDT 2009)>Okay, thank you for that.

Hannah(Tue Apr 14 18:43:14 PDT 2009)>Have you visited our website for our services and packages?

AssistedBuyflow(Tue Apr 14 15:43:21 PDT 2009)>yes.

AssistedBuyflow(Tue Apr 14 15:44:00 PDT 2009)>I see my choices, but none speak of a data cap. I’ve seen news that indicates there is a cap of 250GB a month. Is that true and does it vary if I buy a higher package?

Hannah(Tue Apr 14 18:46:39 PDT 2009)>Are you referring to the download and upload speeds of the internet packages that we have?

AssistedBuyflow(Tue Apr 14 15:47:12 PDT 2009)>not download speeds, but the amount of data you are allowed to download in a month. Just curious.

Hannah(Tue Apr 14 18:48:03 PDT 2009)>Oh, that is unlimited per month.

(Thanks to David!)
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