According to PCWorld, Comcast is testing a program called “Domain Helper” that will redirect you to an advertising page if you type the wrong URL.
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Comcast Employee Rescues Driver From A Submerged Car
By 8.4.09
Add “rescue people from an underwater car” to the list of things Comcast is better at than installing cable.
Comcast: In Case Of Emergency, Remain Calm, Watch QVC
By 8.2.09
When Comcast activates the emergency alert system, Jim’s cable box snaps into action and tunes itself to QVC. The locked cable box refuses to tune to any other channel, so Jim is left wondering what emergency information he’s missing while staring at the latest deals on cubic zirconia bracelets.
Switch To FiOs An Unmitigated Disaster
By 7.24.09
Do you know that Comcast commercial where this homeowner gets FiOs installed against his will and then all these bulldozers tear up his lawn and bumbling contractors cause an electrical short? Lelah’s letter describes a process that’s very similar, except worse and much longer. And then this salesman just picks up her guitar and starts playing it and singing without even asking first. No wonder, by story’s end, she’s been driven to the brink of insanity, demanding compensation for 5 missed days of work. So far, they’re offering her $25.
Even Waiting Outside Your Local Comcast Office Will Not Get Your Bill Corrected
By 7.17.09
Reader Kevin would like to be billed the correct amount for his internet service from Comcast. This is a dream we all share, so let us give our support to Kevin in this dark hour. In his letter to the CEO of Comcast, Kevin says that he has tried many tactics in order to get Comcast to charge him the correct amount — including — but not limited to —- going to the Comcast office and sitting outside in the hope that the account executive would show up. He didn’t. This mysterious account executive has also failed to answer messages left on his work voicemail and his cellphone. Perhaps he has become hopelessly trapped under a vending machine somewhere. Someone should try to find him before the scorpions show up.
Comcast Installer Robs Check Cashing Store
By 7.9.09
Hey dumb crooks, if you’re going to rob a place be sure not to wear a uniform with your company’s name on it and drive a van plastered with a nationally recognized logo. It makes it really easy for the police to catch you. On second thought, do just that, please.
By 7.9.09
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Hey, look! Comcast has their very own blog! It features mostly regular company news about Comcast services and the adventures of employees and executives, but at least it allows comments. Even Consumerist favorite Frank Eliason, Director of Digital Care (aka @comcastcares on Twitter) has joined in the fun.
Want NFL Network, Comcasters? That'll Still Be An Extra $60 (Or $200) A Year
By 7.6.09
Comcast-subscribing NFL fans did the Ickey Shuffle back in May when the NFL Network and Comcast revealed that they’d made nice and the channel would made available to Comcasters on the “Digital Classic” package for no additional charge Aug. 1.
What, You Expect Comcast To Stop Billing You Just Because You Canceled Your Account?
By 7.5.09
Look, Comcast, when you take back someone’s equipment and give them a receipt confirming that their account has no balance, it’s not unreasonable for them to think that their account is canceled. Don’t keep billing them for service and equipment rentals, and don’t tell them that you “can keep [the account] active and [bill] indefinitely until [you] decide to disconnect it.” Because if you do, they’re going to call their state Attorney General’s office. At least that’s how Paul convinced Comcast to finally cancel his account.
Cable Providers Stream Shows Online, Require Subscriber Authentication
By 6.26.09
How are cable providers reacting to the threat posed by online streaming of shows? Forget bandwidth caps for now—how about online access to cable programs, limited to cable subscribers?
Is This Rogue Installer Running A Scam On Comcast Customers?
By 6.26.09
If you live near Burke, Virginia, you might want to pay close attention when the contractor hired by Comcast comes to install your service. Rick runs a computer repair company and has twice run into the same problem with Comcast customers, where they can no longer access the Internet after an upgrade and are offered an off-the-books repair service.
Asking Comcast To Lower Your Bill Results In Comcast Lowering Your Bill
By 6.22.09
If you’re paying too much for cable these days, it really doesn’t hurt to call and ask for a discount. You never know, your cable company might surprise you. That’s what happened to reader Nitin.
Indie Flicks Now Come To Cable Boxes As Soon As They Hit Theaters
By 6.18.09
It used to be Steven Soderbergh who could get away with bringing indie films to cable on-demand services on their theatrical opening day
Comcast Takes Setting Your House On Fire "Very Seriously"
By 6.16.09
If a Comcast subcontractor accidentally drills into your electrical box and sets fire to your home — rest assured that the company will take it seriously. One Pennsylvania homeowner is feeling the seriousness right now. It all started when she asked Comcast to install a cable outlet in her kitchen, and it ended with smoke and flames and $20,000 in damage.
By 6.11.09
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Looking for some inexpensive entertainment this weekend? It’s HBO and Cinemax free preview weekend at a number of major cable providers, including Charter, Comcast, Cox, Time Warner, and Verizon FIOS. If that doesn’t include you, keep an eye on the FreePreview.tv site to learn when your provider’s previews are coming up. [FreePreview.tv] (Thanks, Tim!)
Comcast Programming Guides Won't Display Porn Next To Kid's Shows Anymore
By 6.7.09
Sorry kids, your days of catching enticingly named porn listed next to your cuddly family shows on Comcast’s programming guide are over. Comcast will now place “blocks of dummy channels” to keep family programs away from the racy pay per view channels.
"Help, My Comcast Bill This Month Jumped To $457!"
By 6.4.09
This is a sad evening for Consumerist, because this post is about Comcast sending a gigantic bill to an unsuspecting customer and yet we’re going to side with Comcast.
