Think of all the work it takes to put a giant metal flying machine in the air, filled with people, and get it to where it’s supposed to go. Which makes it almost worse that it only takes one intoxicated person to force that plane to change course. This time, it was a British Airways flight that had to be diverted on the way to Orlando. [More]
It seems that computer-related disaster isn’t just for Americans anymore. British Airways passengers worldwide — including here in the U.S. — are being hit with delays after a systems glitch took out its check-in systems overnight.
A long-running fight between British Airways and cabin crew staff has come to an end today with the decision that recently hired female flight attendants are no longer forced to wear skirts on the job.
You can spend months, and thousands of dollars, putting together a trip abroad, but no matter how much effort you take to avoid travel trouble, unforeseen circumstances can force you to change your plans. Thankfully, most airlines flying to and from the U.S. have a policy that lets passengers cancel tickets within 24 hours of booking. Note that we said “most airlines” — not all. [More]
Though it might seem like a fine idea to catch a breath of fresh air after a few cocktails, if you attempt to gain access to the outdoors during a flight, you’ll find yourself in trouble. To that end, law enforcement and the Federal Aviation Administration said a British Airways passenger who appeared to be intoxicated tried to open the plane’s exit door on a flight from London to Boston.
Fourteen people were injured Tuesday when a British Airways plane preparing for takeoff from Las Vegas’ McCarran International Airport suddenly experienced engine failure that resulted in an intense fire. [More]
Facing the possibility of hefty checked-baggage fees, many travelers have resorted to testing the structural integrity of their carry-on bags — laptop bags packed with more clothes than electronics; purses bursting at the seams with shoes, food, books, and anything else that will fit. But one major airline is telling travelers to put some of their bags on a diet. [More]
If you’re having issues accessing your British Airways account to book your next flight, it’s likely a result of a weekend hack targeting the airline. [More]
Which gives you more anxiety: Flying across the Atlantic or looking like an extra from Logan’s Run? If you chose the former and you like to fly first class, then British Airways has a “Happiness Blanket” for you to try out. [More]
No matter what the sorry state of some of your friends’ posts on social media might indicate, spelling words correctly is still a very important thing. Especially when you’re trying to fly to Granada, Spain and not Grenada in the Caribbean. Cue lawsuit against British Airways. [More]
While it’s not as bad as deliberately capitalizing on tragedy to market something, British Airways is feeling the heat for some very bad timing after a London man spotted an ad for the airline encouraging travelers to “escape the commute and discover the Indian Ocean” over an underwater shot. [More]
Sometimes escalating a customer service issue to a manager, or sending an Executive Email Carpet Bomb just doesn’t get the message across. Times used to be, people with a bit of money to spend could take out an ad in the newspaper to vent their frustrations with a foe — but nowadays, there’s social media. That’s the route one man angry at British Airways took, by buying a promoted tweet to complain about a recent customer service fail. [More]
Anyone who’s ever had the good fortune (or paid a fortune) to fly in first or business class on any airline knows there are plenty of perks. After all, since you’re paying an arm and a leg to fly in style, there’s usually some free booze involved. It seems some off-duty British Airways flight attendants took that unending cocktail policy to quite an extreme and their fellow passengers weren’t too happy about it. [More]
We’re not even sure it’s a good idea to Google a date before you get the chance to meet them in person (“Why such a large collection of tiny dolls?” etc.), so checking out passengers online before they arrive for a flight? That could get uncomfortable. A new British Airways program called “Know Me” has some privacy advocates worried that it gets to know its customers a little too much.