Last December, Frontier canceled 275 flights after severe winter weather disrupted operations in and out of its hub at Denver International Airport. Still, the airline was slow to respond to the storm, federal aviation officials claim, leaving hundreds of passengers stranded on planes for hours. As a result, the company has been fined $1.5 million. [More]
delays
Baby Requires Medical Treatment After Overheating On Delayed United Plane
By 6.26.17
A Colorado woman says United Airlines and personnel at the Denver International Airport didn’t act quickly enough when her four-month-old son became overheated on a delayed flight and needed medical attention. [More]
British Airways Outage Allegedly Caused By Someone Switching Off The Power
By 6.2.17
Over the holiday weekend, tens of thousand of travelers planning to hop their way around Europe were met with some unplanned delays after a systems outage caused British Airways’ operations to come to a screeching halt. Turns out the hundreds of canceled flights were the result of someone simply inadvertently switching off a power supply. [More]
British Airways Finally Flying Again After Major Holiday Weekend Systems Outage
By 5.30.17
Tens of thousands of travelers whose holiday weekend plans included a trans-Atlantic hop or a jaunt around Europe probably met with some unpleasantness this weekend, as an IT problem led to British Airways cancelling hundreds of flights and leaving more than 75,000 passengers in the lurch. [More]
Airline Bumpings Were Up, But Complaints Went Down In First Months Of 2017
By 5.17.17 — Updated: 5.25.17
The first few months of 2017 haven’t exactly been great for airlines, what with system outages, bumped passengers being dragged off planes, and other customer service fiascos. In fact, new federal data shows that bumpings were slightly up during the first quarter of 2017, while complaints filed against airlines actually dropped 19%. [More]
Family Accuses Delta Employee Of Smacking 12-Year-Old’s Hand During 17-Hour Delay
By 5.3.17
Facing a long airline delay during a trip to Florida with his family, a 12-year-old from New York state did what many Americans now do: He whipped out his iPhone to film the Delta Air Lines agent explaining the issue to angry customers. That’s when, according to a lawsuit filed by the family, the Delta employee told the pre-teen that shooting the video was illegal and swatted his hand. [More]
Food Industry Lobbyists Ask FDA To Delay Revised Nutrition Labels For Three Years
By 4.6.17 — Updated: 5.10.17
Three years after the federal government said it would overhaul Nutrition Facts labels for the first time in 20 years, a group of food industry executives and trade groups are asking the Food and Drug Administration to delay implementing those changes by three years. [More]
United Flights Delayed Over Flight Planning System Issues
By 2.8.17
Less than two weeks after Delta Air Lines suffered a systems outage that led to hundreds of canceled flights, passengers on United Airlines are dealing with similar issues after the system that creates flight plans for the carrier experienced technical difficulties. [More]
Google Handing Out $50 Play Store Credit Over Delayed Pixel Phones
By 11.1.16
Minor delays are not rare in the world of electronics, but that doesn’t mean customers are any less annoyed when they find out their much-awaited new phone will not arrive as soon as expected. So it helps when companies throw in free money to ease the sting of a delay. [More]
British Airways Flight Diverted After 25 Crew Members, Passengers Become Sick
By 10.25.16 — Updated: 10.31.16
The long trip from San Francisco to London became even longer for nearly 400 passengers on a British Airways flight after the plane had to make an emergency landing when dozens of passengers and crew members became ill. [More]
Southwest Passengers Recall Three-Day Nightmare Travel Experience
By 9.29.16
There are travel hiccups that keep passengers from getting to their destination by a few hours. And then there are ordeals that keep people in limbo for days. Case in point: a Southwest Airlines flight from the Dominican Republic to Atlanta that turned into a three-day real life nightmare. [More]
Some Retailers Say They Don’t Have Enough New Apple Watches To Fulfill Pre-Orders
By 9.16.16
Yesterday, Apple warned that people who didn’t preorder the iPhone 7 Plus would probably not be able to find them at Apple stores when they went on sale this morning. Now comes news some retailers are unable to fill preorders for today’s other Apple debut: the Series 2 Apple Watch. [More]
British Airways Passengers Worldwide Face Delays Due To Airline Systems Glitch
By 9.6.16
It seems that computer-related disaster isn’t just for Americans anymore. British Airways passengers worldwide — including here in the U.S. — are being hit with delays after a systems glitch took out its check-in systems overnight. [More]
Are More Airline Outages Inevitable? Some Experts Think So
By 8.12.16
In just the past two weeks, two major airlines have suffered massive technical glitches, bringing their operations to a screeching halt, canceling thousand of flights, and stranding thousands of passengers. But a new report suggests that even more devastating glitches are likely to happen thanks in part to an aging U.S. airline reservation system technology. [More]
Southwest Outage Could Cost Airline As Much As $82 Million
By 8.11.16
Three weeks ago, Southwest Airlines was hit by a massive, days-long outage, disrupting 2,000 flights and spoiling travel plans for countless passengers. CEO Gary “I’m Not Going Anywhere” Kelly later described the debacle as a “once-in-a-thousand-year flood,” and now we have some idea of just how much that flood will cost the airline. [More]
Southwest Passengers Recall Long Lines, Poor Communication During Massive Glitch
By 7.27.16
A major issue with its technical systems left thousands of Southwest Airlines flights grounded last week, leaving passengers stranded with few options: wait out the glitch or look for alternative means of travel. [More]
Southwest Getting Flights In The Air Again Today After Cancelling 700 Flights; Expect Big Backlog
By 7.21.16 — Updated: 3.17.17
If you were trying to fly anywhere on Southwest Airlines in the last 24 hours, you likely experienced some major headaches. And if you’re trying to fly anywhere on Southwest today, well, expect some more. [More]
Allegiant Airlines Flight Delayed Three Times
By 5.31.16
Enduring a flight delay or two is never a fun experience, especially when you’re coming off a nice, relaxing holiday weekend. But the passengers on an Allegiant Airlines flight encountered not one, not two, but three delays after their plane experienced several issues Monday, including one that required the plane to turn around mid-air. [More]
