Some good news out of Toys ‘R’ Us: after a seeming fit of disorganization, randomly canceled orders, and no information getting out to customers, we’re getting reports that maybe–just maybe–things are getting straightened out over at Big Giraffe. [More]
toys r us
Toys R Us Stalls On Bike Assembly, Sells Us Scuffed-Up One, Shrugs
By 12.5.12
Matt and his wife are wonderfully generous people who buy great gifts for the families they adopt at Christmas. They bought a bike at Toys R Us for one of the families they adopted. They paid the ten bucks to have it assembled. “We’ll call you when it’s ready!” the store employees told them, all helpful and stuff. It was the Saturday after Thanksgiving, and that was the last time anyone at Toys R Us was helpful to Matt or his wife for several weeks. Apparently TRU actually doesn’t make calls to customers, and it was Matt or Mrs. Matt’s job to return to the store without being called, or the bike would disappear into the ether. [More]
Toys R Us Keeps Canceling Orders, Ignoring Customers
By 12.3.12 — Updated: 12.4.12
Sure, some hiccups in the ordering and delivery process are to be expected at a toy store during the toy-buying-frenzy that is the holiday season. You’d think, though, that Toys ‘R’ Us would be aware that their business picks up quite a bit in the winter, and would prepare for this kind of thing. If our mailbox is any indication, not so. They’re canceling orders and leaving customers on hold for extended periods. At least they aren’t canceling all of these orders a few days before Christmas? [More]
Toys R Us Takes Holiday Toy Orders, Then Ignores Customers
By 11.30.12
Yesterday, we shared JC’s sad story about the Little Tikes pizza oven he ordered from Toys R Us that is stuck in the bowels of the Toys R Us ordering apparatus with no explanation. He ordered that kitchen much earlier than most customers, but he’s not alone in wondering where his order went. In Jen’s case, she just went ahead and ordered the same item cheaper from another vendor, but couldn’t get through to TRU to cancel her original order. [More]
Little Tikes Pizza Play Kitchen Does Not Come With 30-Minute Delivery Guarantee
By 11.29.12 — Updated: 11.30.12
JC’s child is an aspiring pizzeria owner, or maybe just a 3-year-old who appreciates a cool play kitchen. Whatever the case, the Little Tikes pizza kitchen of his kid’s dreams went on sale at Toys R Us back in October, and he ordered one to be shipped to the local store. Then it vanished. Well, it didn’t vanish, but the kitchen is stuck at “in progress” in the store’s delivery system. JC’s debit card was charged, but where did the toy go? [More]
Shoppers Are Not So Thrilled That Toys R Us Is Cancelling Orders And Not Answering Calls
By 11.27.12
Toys R Us went after customers in a big way this holiday weekend, opening early on Thanksgiving to compete with Walmart and Target, and offering deep discounts on coveted items. But the company may have overextended itself, as shoppers are complaining about canceled orders and having to wait ridiculously long times just to speak to a human. [More]
Study: Amazon Has Cheapest Toys Online [Cue Other Retailers Scrambling To Cut Prices]
By 11.14.12
In the retail world, it’s all about beating out the competition. And if you can offer the lowest prices and thus lure the most customers, well then you’re the winningest of all. A new analysis of retailers has come up with a big old carrot of motivation by saying Amazon has cheaper online prices for toys than major chains like Walmart and Target. Let the price wars begin, just in time for the holiday season. [More]
Toys “R” Us Opening Mini Departments Inside 24 Macy’s Stores This Holiday Season
By 10.10.12
Toys “R” Us is going gangbusters this holiday season in its effort to be the go-to destination for parents seeking out the hottest toys, gadgets and gizmos for their little ones. Along with the amount of layaway business it’s targeting with its retooled program this year, Toys “R” Us said it will open 24 departments in Macy’s stores this holiday season. [More]
When You Can’t Find The Toy Your Kid Wants For Christmas, Blame Layaway
By 10.5.12
This holiday season, when your child looks up at you with tears welling in their eyes because they didn’t get that one toy they had really been hoping for, you can do two things: Tell him/her to grow the heck up and realize that you don’t always get everything you ask for, or blame all the parents who put toys on layaway in September and October. [More]
What Can This Babies R Us Coupon Actually Be Used For?
By 5.6.11 — Updated: 11.26.13
In the comments of yesterday’s Lane Bryant post, reader DeadPlasmaCell shared this terrible coupon for Babies R Us. The list of excluded items includes, essentially, the entire inventory of a Babies R Us store. What’s left? Clothes? It would be a nice coupon if it said “20% off any clothing item” instead (except for the excepted clothing lines) but that would be too simple and much, much too easy. [More]
Toys R Us Double Charges Black Friday Shoppers
By 11.30.09 — Updated: 2.4.16
Reader Ken emails to let us know that Toys R Us is experiencing a double billing issue stemming from some sort of glitch on Black Friday. He says a friend just told him she was double charged, and that when she contacted Toys R Us, they told her it was a national problem. [More]
