Two months ago, Mike and his wife decided to re-do their floors. They’re expecting a child in November, so they made sure that they ordered the materials in plenty of time to get everything taken care of before the end of August. Mike even scheduled time off work and had family members come in from out of town to help out.
refunds
AT&T Refuses To Give $3 Credit For Lack Of Service
By 10.5.09
AT&T loves your money and will not give up that money no matter what, even if it means making you waste nearly an hour of an AT&T employee’s time, which surely must be worth more than three dollars. We guess it’s the principal; as long as AT&T refuses to admit they’ve got problems, the problems don’t exist.
OfficeMax Won't Send Customer A Refund Gift Card That Works
By 10.5.09
When Dave bought a monitor from OfficeMax he opted for the MaxAssurance insurance plan. His bet that the monitor would break paid off, but he’s been unable to cash out because OfficeMax keeps sending him gift cards that won’t work. He writes:
Woman Battles Neiman Marcus To Return Damaged Dress
By 9.28.09
You can understand Amy’s disappointment when she ordered a belted dress from Neiman Marcus, but the dress arrived beltless. Starting in July, she tangled with customer service to get her money back.
Laser-Guided E-Mail Bomb Scores Hit On T-Mobile
By 9.27.09
Sometimes, the executive e-mail carpet bomb, or EECB, is too blunt an instrument. When Joe had a problem with T-Mobile, he elected to send a LGEB, or laser-guided e-mail bomb, just to CEO Robert Dotson, with great results.
GM's Money Back Guarantee Comes With Lots Of Fine Print
By 9.25.09
GM’s new 60-day money back guarantee (good through November 30th, 2009) on new car purchases sounds pretty straightforward—if you don’t want the car for any reason (it doesn’t have to be a good reason), you can bring it back. But it has a few rules that you should be aware of before your purchase, notes the Associated Press.
DeadlyDeal Neither Deadly Nor A Deal, Just Lame
By 9.15.09
Brandon regrets having done business with DeadlyDeal.com earlier this year. He figured he “couldn’t go wrong” with his mystery box purchase—”after all, my dealings with Woot.com had all been more than satisfactory so far.” But DeadlyDeal is no Woot, friends. Well, except maybe in the creative writing department, because there’s no way those DeadlyDeal customer testimonies (“Thanks for my free iPhone!”) are legit.
Bank Piles On Overdraft Fees Due To Merchant Error, Doesn't Seem Too Keen On Refunding Them
By 9.10.09
Here’s a story from a reader about a bad bank practice that we hear about too frequently—a bank cascades hundreds of dollars worth of overdraft fees on an error that’s beyond the customer’s control, but then is unresponsive or uncooperative on refunding those fees.
Reader Uses BBB To Retrieve Gold From Classmates' Clutches
By 9.8.09
Remember Kelly, the one who couldn’t get her money back from Classmates after she canceled her automatically renewed gold membership?
EECB To Toys R Us Results In Refund, Personal Apology, Free Toy
By 8.30.09
Seth had what should have been a fairly simple problem. His son’s radio control car broke after only a few weeks of use. The toy was purchased at and manufactured by Toys R Us, and an e-mail to the support address included with the toy bounced. No one in the company’s usual customer service channels could resolve his problem, and the people whose job it was to help customers in this situation never managed to contact him.
Is Verizon Randomly Charging You $1.99 Per Line For "Data Usage"?
By 8.27.09
On August 14, the Cleveland Plain Dealer printed a column by a business writer who described her 6-month-long ordeal with Verizon concerning a mysterious $1.99 charge for “data usage.” The paper says that over 400 Plain Dealer readers responded with complaints similar to the one in the column. Now the paper says they have a promise from Verizon to refund these mysterious and erroneous charges.
Ryder Refunds Customer $120 For Forcing Him Into U-Haul's Arms
By 8.25.09
Jesse, who wrote to us last week to complain about Ryder’s broken guarantee, has contacted us again with a follow up. We also spoke with Ryder directly to ask how their “Guaranteed Availability” promise actually works, so that future customers know what to expect.
Funai Finally Answers The Phone, Offers Refund For Dead 5-Month-Old TV
By 8.22.09
Thanks to their own determination and a tip from a fellow Consumerist reader, Tavie and Gina have finally found someone at Funai willing to not only answer the phone, but grant them a refund for their Sylvania television that died after only a few months of use. The amount of effort needed to get this result is a little disheartening, but we’re thrilled at the happy ending, and we now have helpful information for other customers who encounter problems with Funai.
Reader Wants To Convert Retailer's Billing Mistake Into Charitable Act
By 8.19.09
Here’s a good rule of thumb for determining whether something is a charitable act: if you have to steal money to do it, and you’re not Robin Hood, it’s probably not gonna count as a good deed.
Zipcar Ceases To Zip For Temporarily Stranded Customer
By 8.19.09
We’ve always heard good things about Zipcar—the biggest complaint from friends here in NYC is that reserving one in the summer requires a lot of patience. Jen and her friend, however, just had an experience that was so bad that Jen finally had to dispute the charges on her card, and now she says she’ll never do business with them again. Based on her encounter with them, we think she has a good reason to feel that way.
Classmates 'Gold' Status User Quits, Can't Get Her Gold Back
By 8.18.09
Kelly has found that Classmates.com not only makes it extremely tough to cancel your membership, but damn near impossible to get a refund if you sign up for its gold status automatic renewal program.
Adobe Takes Four Months And Counting To Process Refund
By 8.9.09
Jeff bought a copy of Adobe Creative Suite 4 back in May during a sale promising a $200 discount. The final checkout price didn’t reflect the discount, but he double-checked the terms and conditions and confirmed that he was eligible. Adobe agreed, and has repeatedly promised to issue a refund. Jeff has been waiting for the check for almost four months, and he’s not alone. Another customer has been waiting on a similar refund for almost a year!
DISH Network Will Pay $5.9 Million Back To Customers
By 7.17.09
In 2006, five states launched an investigation into DISH Network‘s crummy sales practices after hundreds of complaints from consumers. Now the company has agreed to pay $5.9 million to 46 states in a settlement announced today—and at least some of that money is earmarked for DISH customers.
