escalated customer service

Funai Finally Answers The Phone, Offers Refund For Dead 5-Month-Old TV

Funai Finally Answers The Phone, Offers Refund For Dead 5-Month-Old TV

Thanks to their own determination and a tip from a fellow Consumerist reader, Tavie and Gina have finally found someone at Funai willing to not only answer the phone, but grant them a refund for their Sylvania television that died after only a few months of use. The amount of effort needed to get this result is a little disheartening, but we’re thrilled at the happy ending, and we now have helpful information for other customers who encounter problems with Funai.