It doesn’t take much to please some customers. Patrick tells us Ryder charged him $200 for moving truck damages that already existed before he rented the vehicle.
ryder
![Ryder Refunds Customer $120 For Forcing Him Into U-Haul's Arms](../../consumermediallc.files.wordpress.com/2012/06/082509-002-ryder.jpg?w=158&h=158&crop=1)
Ryder Refunds Customer $120 For Forcing Him Into U-Haul's Arms
Jesse, who wrote to us last week to complain about Ryder’s broken guarantee, has contacted us again with a follow up. We also spoke with Ryder directly to ask how their “Guaranteed Availability” promise actually works, so that future customers know what to expect.
![Ryder's "Guaranteed Availability" Does Not Guarantee Availability](../../consumermediallc.files.wordpress.com/2012/06/081709-001-ryders-meaningless-guarantee.jpg?w=158&h=158&crop=1)
Ryder's "Guaranteed Availability" Does Not Guarantee Availability
If you saw this image on the Ryder website, you might think that it means two things: that they guarantee some sort of vehicle availability to customers, and that they will make sure you are satisfied with your experience. You would be wrong. Update: Ryder has responded to Jesse’s complaint.