Another day, another extreme overreaction: police in Dayton, OH say a McDonald’s drive-thru customer who was unhappy with her food went on a rampage in the restaurant, overturning ordering screens and attacking the cashier. [More]
overreactions
Burning Down The Mall Because You Can’t Find A Shopping Cart Joins Long List Of Customer Overreactions
By 11.18.16
When you’ve been wronged by a business — or believe you have been — there are two ways you can try to resolve the situation: one, you can take a deep breath and calmly address the issue at hand by using your words; or, you can go the opposite route and overreact completely, and woe betide the poor mortals caught in your way. [More]
F-16s Escort United Flight After Reclined Seat Leads To Slapfest
By 6.1.11
We’ve all gotten annoyed at a passenger in front of us who reclines his seat too far into our space, but most of the time it doesn’t lead to two fighter jets escorting the plane for an unscheduled landing. [More]
Price Chopper Supermarket Emails Customer's Employer, Demands Disciplinary Action For Negative Tweet
By 9.21.10
Last week, a customer at Price Chopper in upstate New York tweeted a relatively mild insult about the store: “Every time I go to @PriceChopperNY I realize why they r not @wegmans. Tonight -bare produce areas & this sign 4 ex http://yfrog.com/2tfj9sj.” In return, Price Chopper contacted the man’s employer and complained about him. [More]
Sprint Customer Finds Naked Pictures On Her Repaired Cellphone
By 9.13.10
A woman in Colorado had her eyes burned out by images of “nude women and male genitals” on her cellphone’s new(ish) memory card, reports KRDO.com. She says the Sprint employees who worked on her phone must have known it was there, since they’re the ones who swapped in the new card. She’s pretty upset: “If [young family members] had seen those pictures, it could have ruined them for life.” [More]
United Hates U.S. Diplomatic Relations With Pakistan
By 9.1.10
United has already mastered guitar bashing, so now the airline is moving on to more ambitious projects: screwing up diplomatic relations with other countries. [More]
Cab Driver Locks Doors, Holds Passenger Hostage For Trying To Pay With Credit Card
By 8.30.10
There’s a driver for Pittsburgh Yellow Cab Company who doesn’t like it when you try to pay with a Discover card, even though the company’s website says they accept it. When Adam tried this, the driver accused him of trying to avoid paying, then locked the doors and initially refused to let him go to an ATM 15 feet away unless he left all of his belongings behind. While Adam called the cab company to complain (he was routed to a voicemail inbox), the driver called the police. Twice. [More]
United Removes Passenger From Flight After He Asks Whether A Meal Will Be Served
By 7.20.10
Over at JoeSugarman.com, Joe writes that on his way home from a seminar in Austin, he settled into his first class seat–he’s what United Airlines calls a 1K traveler because he flies over 100,000 miles with them every year–and asked the flight attendant, “Are you serving any meals during our flight?” A few minutes later, he writes, “two armed Austin police officers boarded the plane, looked at me and said, ‘Sugarman, follow us.'” [More]
Update On Woman Sent To Jail For Using Gift Cards At Best Buy
By 2.4.10 — Updated: 3.13.15
Last month, New York City’s NY1 news channel produced a news segment on the woman who was arrested for paying with AMEX gift cards at a Best Buy. If you read our earlier post with Ilona’s email, you already know most of the basics, but you can see the problematic gift cards and hear Ilona describe the experience in her own words. It turns out that after she was released, she went back to Best Buy for either a refund or the DVD player, but had to leave without either one–she was told she’d have to contact American Express to resolve the problem. [More]
Court to McD's: It's Wrong To Fire Someone Over A Slice Of Cheese
By 1.26.10
A McDonald’s worker from the Netherlands was fired after she gave a cheeseburger to a colleague who only paid for a hamburger. A court has found that this is not a good enough reason to fire someone. [More]
Cop Brandishes Gun At McDonald's Because Order Takes Too Long
By 6.19.09
A Denver police officer, annoyed that his McDonald’s order was taking too long, allegedly pointed his gun at the drive-thru attendant. Then he left without paying.
REI Says ATM Photographer Is Welcome In Their Store Any Time
By 5.15.09
REI’s Director of Corporate Communications contacted us with an official statement about the recent showdown between two Loomis security guards and a customer with an iPhone at one of their Seattle stores. She says despite the document Shane says he was forced to sign at the police station, he is not banned from their stores. Below is REI’s official statement.
Loomis Rent-A-Cops Have Shopper Cuffed, Hauled Away Over ATM Photo
By 5.11.09
While Shane was standing in the customer service line at a Seattle REI, he watched two Loomis employees open and change out the cash in an ATM machine. Shane took a photo of them with his iPhone. This apparently freaked out the Loomis guards, the REI security staff, and then the Seattle police, who put handcuffs on Shane, drove him to the police station, and then made him sign a statement that he wouldn’t return to a REI store for a year. You might have noticed in that summary that they didn’t actually bring any charges against him, which should make it clear to anyone who wants to side with the faux Po-Po that what Shane did wasn’t illegal, that the rent-a-cops should be fired, and that REI and Loomis owe Shane a big apology.
McDonald's Apologizes To 911 Nugget Lady
By 3.4.09
We’ve made it pretty clear that we don’t condone Latreasa Goodman’s attempt to use 911 to report a McNugget Emergency, but in all fairness to Goodman, she was being shafted by the lying, uncooperative McDonald’s employee who said “all sales final” and refused to refund her money. McDonald’s has released a statement where they own up to their role in escalating things in the first place, and they’re sending her a free meal gift card as well as the refund she originally requested. Now she can enjoy a complimentary lunch on the day she goes to plead “no contest” to the judge for abuse of 911.
Woman Calls 911 Three Times Because McDonald's Is Out of McNuggets
By 3.3.09
A Florida woman called 911 three times because the McDonald’s where she was dining ran out of McNuggets.
Kroger Apologizes For Calling You A Thief, Banning You From Store For Buying And Eating Their Donuts
By 2.3.09
Every Saturday morning, Beth’s father walks to…
Chicago Hospital Freaks, Nearly Bans Visitor For Taking Photo From Window
By 3.6.08
Kurt was at Resurrection Medical Center in Chicago yesterday, where his father is in rehab after a recent stroke, and he was nearly kicked out because he took a photo of the setting sun out the window from a hallway.
Before even reviewing the picture, I heard a woman yell, “What do you think you’re doing?!” I looked up, seeing an angry looking woman briskly coming down the hall at me.
“Taking a photo of the sun,” I replied.
“You’re in a hospital!” she shrilly declared.
“Yes, obviously.”
“I’ve called security, you stay here!”
