No one expects four-star service at a fast-food joint, but at the same time you expect service to be, well, fast. And somewhat competent. McDonald’s currently faces falling sales, and 20% of the complaints they receive are about customer service. Customers complain about “chaotic” service and “unprofessional” employees. Logical conclusion: time to work on their customer service. The chain is overhauling their ordering system in an attempt to make fewer mistakes and speed things along. Will it work? Maybe. [More]
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Get McDonald’s To Replace That Folded Egg Thing With The Real Deal Just By Asking
By 3.26.13
Just about everyone knows that the fresh-cooked egg on an Egg McMuffin is superior to the squarish, folded yellow thing you find on other breakfast items under the Golden Arches. But not everyone knows that you don’t have to take the lesser egg option just because you’re not going the McMuffin route. [More]
McDonald’s Pinning Its Hopes, Dreams On Chicken & Lettuce In A Wrap
By 3.22.13
UPDATE: It’s really happening, a Consumerist reader points out, which means that McDonald’s not wanting to comment on speculation perhaps just meant the company wasn’t quite ready to reveal the big news. [More]
McDonald’s China Improves On Hamburger By Slapping A Couple Of Sausages On Top
By 3.20.13
Not enough meat on your McDonald’s burger? Throw another patty on. Still not sufficient? Forget going for a third patty, when you can just toss on a couple of sausage links. [More]
Mom Sues McDonald’s After Son Allegedly Eats Used Condom Found On Floor
By 3.14.13
Another mom is taking McDonald’s to task for the conditions of its restaurants’ play areas. But this time, it’s not about microscopic pathogens lurking on the slide; it’s about how some of a used condom allegedly ended up in a child’s stomach. [More]
Yes, It’s Really Happening: McDonald’s Is Rolling Out The Egg White Delight McMuffin
By 3.13.13
We heard whispers of this and now it’s true, it’s really true: McDonald’s will be rolling out their Egg White Delight McMuffin in certain locations on April 22. It’s like the Egg McMuffin, see, but without the yolk. The breakfast sandwich will run you 250 calories (fewer than the regular version’s 300) and features a slice of cheddar and Canadian bacon on a whole grain English muffin. Nom. [TheDailyMeal.com] [More]
Which Fast Food Prices Have Increased The Most Over The Last Decade?
March 12, 2013
Wondering if your Whopper dollar is going as far as it did in 2002? Or maybe you want to know how Wendy’s new focus on higher quality ingredients has impacted your wallet? And why hasn’t the price of a Frosty gone up in 11 years? Cockeyed.com has some side-by-side pricing comparisons of fast food drive-thru menus from 2002 and the present day. [Cockeyed] [More]
Guest Workers Claim McDonald’s Put Them On Call 24/7, Housed Them In Crappy Coed Dorms
By 3.7.13 — Updated: 3.8.13
The young people who came to the United States on J-1 visas paid thousands of dollars for the opportunity to visit America, improve their spoken English, and gain work experience. The McDonald’s franchisee who hired them, though, allegedly had other ideas. The students went on strike this week, claiming that the franchisee didn’t give them enough work, and took exorbitant rent out of their paychecks for their housing, with 6-8 students of both sexes to room on rickety bunk beds. [More]
Bid Adieu To Chicken Selects As McDonald’s Makes Room On The Menu For Newer Items
By 2.28.13
If you’re a huge fan of McDonald’s Chicken Selects, you know, for when the four different shapes of McNuggets just won’t do, get your fill now while you can. The chain is cutting a few menu items, ostensibly to make way for newer fare it wants to roll out soon, like perhaps those wings we’ve heard about. [More]
McDonald’s Has Names For Each Of The 4 Different McNugget Shapes
By 2.27.13
For as long as I can remember, I’ve known that McDonald’s Chicken McNuggets came in only a handful of repeating shapes. But I’d never considered that the folks at the Golden Arches actually had specific names for each of the four types of McNugget. [More]
No, McDonald’s Did Not Buy Burger King Because “The Whopper Flopped”
By 2.19.13
You can’t believe everything you read on Twitter, even if it’s on the official account of a company like say, Burger King. Proving that anything on the Internet can be futzed with, someone took over Burger King’s Twitter account yesterday and announced that the chain had been sold to McDonald’s because “the Whopper flopped.” [More]
Burger King Remembers It Has A Value Menu It Should Probably Be Telling You About
By 2.15.13
What do you think of when you hear the words, “dollar menu”? McDonald’s probably. How about “value menu”? Nothing? Yeah, that’s a problem, admits Burger King, confessing the company needs to start working on reminding people it’s got low-priced food items just like the other guys. [More]
McDonald’s Down Under Testing Fancy Options Like Plates, Cutlery & Table Service
By 2.6.13
The number one complaint I always have with McDonald’s is that I just don’t feel fancy enough. Where’s the white linen, the gleaming silver, the deferential waiter? I’m not alone, as a McDonald’s in Australia has been given the go-ahead by the company to try out a more formal service style for five weeks. That means the option for plates, real cutlery and table service. [More]
McDonald’s Apparently Hitching Its Wagon To A Star Made Of Fish McBites
By 1.23.13
How do you keep profits from sinking? With buckets of fried fish bites, if you’re McDonald’s and looking for a quick boost to the menu. The company is reportedly angling for its Fish McBites to take on the role of sales star after the McRib performed that task last quarter. [More]
Survey Says: McDonald’s Customers Aren’t Satisfied But They’re Likely To Return Anyway
By 1.17.13
Do you have that one friend who you don’t like very much, but who is at least always available when you feel like doing something? That seems to be the way a lot of people view McDonald’s. [More]
McDonald’s Franchisee Explains Why You Can’t Get Egg McMuffins All Day
By 1.11.13
McDonald’s burgers rank at or near the bottom of many fast food surveys, but lots of people still speak lovingly of the chain’s Egg McMuffin breakfast sandwich. So why can’t they just make those all day long? [More]
Mistake On McDonald’s Order Leads To Police Standoff
By 1.9.13
A simple fast food order turned into a prolonged police standoff in Wichita, KS, this morning. [More]
Either McDonald’s Is Just Messing With Us Or The Company Is Expanding Tests Of “Mighty Wings”
By 1.8.13
If you’ve ever walked into a McDonald’s and stared at all those chicken McNuggets and McChickens and Chicken McBites and bemoaned the lack of just like, the option to get maybe eight or 16 chicken wings, you’re maybe about to do a happy dance. But the fast food joint is reportedly testing an item called Mighty Wings. Why not just call them McWings? [More]
