Alan said he ordered a bouquet, pictured, from FTD.com, that did not come as advertised. He expected at least 20 stems, but the order only included half that many, plus the flowers were less perky than those pictured on the site. [More]
flowers
FTD Doesn't Bother To Find Florist, Makes Your Grandma Sad On Her Birthday
By 1.28.10
Erin has a Valentine’s Day warning for Consumerist readers. Not only is FTD part of the nefarious WebLoyalty cabal, but she tells Consumerist that they’re also happy to take customers’ money and conveniently forget to dispatch a florist with actual flowers. [More]
1800Flowers Sends Order, Doesn't Notice Florist Is Closed
By 10.15.09
Chelsea wanted to do something nice for her grandparents’ anniversary, since she couldn’t be there to celebrate. She decided to send them some flowers through 1800Flowers.com. Unfortunately, she had no way of knowing that the local florist handling orders in her grandparents’ area closed on Saturdays, and chose Saturday delivery.
Crisis At The Florist: When Cooler Heads Prevail
By 6.19.09
After weeks of trying to get our floral cooler fixed, it has been fixed as of 2:00pm today! The issue was with the dryer valve and not the compressor. The valve was completely clogged and we had a new one soldiered on. It went from 85 degrees to 44 degrees in 15 minutes. It is the best $324.45 I have ever spent!
Ask The Consumerists: These Flowers Just Need To Chill
By 6.11.09
Billy’s wife owns a small flower shop near Austin, Texas. The shop’s floral cooler broke down recently. They can’t afford a new one, and can’t find a used one for sale in the area. A misunderstanding when taking out an insurance policy means that the business’s insurance won’t cover the cooler malfunction.
Save Money On ProFlowers Roses, Re-Gift Last Week's Flowers Instead
By 5.8.09
Why pay for ProFlowers when you can get the same effect by dumpster diving for old arrangements that look just as good? Our reader Hakoken3 paid ProFlowers $92 so they’d deliver 18 roses to his girlfriend this morning on her birthday. He paid extra to ensure that the roses would be delivered by noon, and at 12:01 they showed up. Unfortunately, they were so wilted and near-death that they looked like hand-me-down flowers that some luckier person had thrown out.
This Florist Has A Loose Grasp Of Geometry, Flower Arranging
By 4.10.09
Erik ordered an unusual flower arrangement for his wife earlier this week. [More]
FTD Never Mentioned That They Failed To Deliver The Flowers You Ordered In December
By 3.15.09
Ryan sent his father flowers last December through FTD.com but they never arrived. Ryan apparently forgot to give his father’s apartment number to FTD, and when UPS tried calling FTD for delivery instructions, rather than ask Ryan to clarify the address, FTD instead told UPS to chuck the flowers. None of this was apparently worth mentioning to Ryan, who just recently learned that his gift was never delivered.
By 2.14.09
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Thieves stole all the roses—400 of them—from an Ohio florist yesterday, as well as the vases, the decorations, and the computer. [Associated Press] (Photo: tillwe)
Proflowers Does Not Want This Man To Send Flowers
By 1.29.09
William has given Proflowers three chances to send his flower orders to a loved one. So far, they’re 0 for 3. William says they’ve refunded his money, so he doesn’t feel cheated or anything. But as he points out, since flower deliveries are usually a time-sensitive matter, reliability is really the number one goal you’re looking for in a flower company.
7 Ways To Have A Gorgeous And Inexpensive Wedding
By 6.8.08
Blowing $100,000 on a wedding is still in season, and there’s no better way to show up your over-spending friends than by throwing a lavish affair without bankrupting your parents. Inside, seven tips to have a lovely and affordable wedding.
ProFlowers Freezes Over $100 By "Verifying" Customer's Card
By 2.20.08
Anne tried to send some flowers to her stepmom last week, but changed her mind after she saw the final price, which at $64 was too much for her budget (the tulips she picked out were listed at $29.99, but all the additional fees doubled the price).
FTD.com Delivers The Bill, Forgets The Flowers
By 2.16.08
FTD.com forgot to deliver flowers to Tip’s girlfriend on Valentine’s Day, but that didn’t stop them from delivering the bill. When calls to FTD.com didn’t go through, Tip launched the fearsome Executive Email Carpet Bomb. He wrote:
Perhaps $75 is not a lot to you. Perhaps the happiness of your customers does not mean a lot to you either. Perhaps, for a company that’s been around for nearly 100 years, you simply forgot to mark your calendar that yesterday was Valentine’s Day.
FTD.com: Sorry, We're All Out Of Roses
By 9.22.07
Online florist FTD.com, “the world’s oldest floral services organization,” told reader Sean that they were out of roses. Sean had ordered a flower arrangement for his wife to celebrate their sixth anniversary. When he presciently called on the day of the anniversary to verify that his order had been received and processed, Sean was told that his flowers were not available, but not to worry, since FTD still had five minutes to deliver his arrangement. Puzzled, Sean instead tried to order a simple bouquet of roses. He writes:
Class Action Suit Drives Scammers Into Bankruptcy
By 9.9.07
Missouri florists have bankrupted a New Jersey telemarketer accused in a class action suit of tampering with phone book listings to siphon callers away from local businesses. The telemarketer, TTP, purchased phone book listings under the same names as local florists, but did not provide an address; the listings appeared side-by-side, but when local callers dialed the number without an address, they were directed to an out-of-state call center that tacked on a handling fee and submitted the order to a different area florist.
“The primary objective of both lawsuits is to get TTP out of Missouri,” said Gregory Leyh of Gladstone, the attorney for both class-action lawsuits. “TTP cheats by pretending to be a local florist so it can fool consumers and steal the legitimate business of Missouri florists. At least for now, TTP is no longer in the floral business in Missouri.”
Today's Tip For Adulterers: Don't Use 1-800-Flowers
By 8.8.07
A Texas man is suing 1-800-Flowers for $1 million after a thank you note from the web florist outed him as an adulterer. Leroy Greer specifically asked 1-800-Flowers not to send him a receipt for the cuddly stuffed animal and dozen long stemmed roses he ordered for his mistress. Despite his request, 1-800-Flowers sent a thank you note to his house several months later, prompting his wife to ask who the hell got flowers. She called 1-800-Flowers, which gladly faxed her a copy of Leroy’s order form that included the following message meant for his mistress: “Just wanted to say I love you and you mean the world to me! -Leroy.” Above The Law has the legalese:
How To Save On Funeral Expenses
By 7.21.07
Dearly beloved, we gather here today to remember that the funeral industry is a sales-based profession with tips and tricks like any other. Consumers often lower their guard in deference to the pain and reverence that accompanies funeral planning; yet just because you are bereaved, doesn’t mean you should be taken for a sap. Here are a few tips to keep funeral costs manageable:
FTD.com Delivers Dead Flowers For Valentine's Day
By 2.18.07
We received several emails directing us to posts at Yahoo Shopping accusing FTD.com of making every mistake possible, such as delivering flowers before Valentine’s, not delivering flowers at all, and delivering dead flowers. FTD has a “Good As Gold” guarantee that states: “We guarantee fresh, beautiful floral arrangements and plants that will last at least seven days.” What could possibly go wrong?
