The attorneys general from 22 states signed an $11 million settlement with a national flower delivery service and social networking site today to resolve allegations that the two companies misled consumers into buying subscription services they didn’t want. [More]
ftd.com
FTD, Classmates Inc. To Pay $11M To Resolve Multi-State Allegations Of Deceptive Advertising
By 5.26.15
Florist Added Pretty Purple Ribbon, Subtracted Actual Attractive Flowers
By 12.10.12
Maybe MZ should have just picked up some flowers from Walmart or the grocery store instead. FTD sent the order to a local florist, but not a competent local florist. Maybe FTD should learn to search Yelp first. [More]
FTD.com Vs. Reality: Enjoy Your Mother's Day Chargeback
By 5.21.12
It’s not a major flower-giving holiday here at The Consumerist without an installment of the Garden of Discontent. Laura (not me, a different one) sent along this disappointing diptych of the lush bouquet that she ordered for her mom from FTD.com and the meager handful of plant matter that was actually delivered, a day late. [More]
FTD.com Delivers The Bill, Forgets The Flowers
By 2.16.08
FTD.com forgot to deliver flowers to Tip’s girlfriend on Valentine’s Day, but that didn’t stop them from delivering the bill. When calls to FTD.com didn’t go through, Tip launched the fearsome Executive Email Carpet Bomb. He wrote:
Perhaps $75 is not a lot to you. Perhaps the happiness of your customers does not mean a lot to you either. Perhaps, for a company that’s been around for nearly 100 years, you simply forgot to mark your calendar that yesterday was Valentine’s Day.
