It hasn’t even been a year since Chipotle added chorizo sausage to its menu on a nationwide basis, and now there’s the possibility it could be going away — but would that many people really miss it? [More]
drive-thrus
Popeyes Customer Sues Over Lack Of Knife In His Order After Choking On Chicken
By 11.3.16
A man who claims he choked on a piece of Popeyes fried chicken has sued the fast food chain, claiming that his pain and suffering from the incident could’ve been avoided if a plastic knife had come with his order. [More]
Was McDonald’s Right To Refuse Service To Diabetic Walk-Up Customer At Drive-Thru?
By 12.29.14
While we understand why a fast food place would only serve late-night customers through the drive-thru window, we’ve never quite understood why these eateries refuse to serve customers who pop by on foot or on bikes. Someone else who doesn’t get this policy is the diabetic man who claims that McDonald’s workers shrugged off his concerns of an impending hypoglycemic attack and refused to serve him because he wasn’t driving. [More]
McDonald’s Testing Guaranteed 60-Second Drive-Thru Lunch Service (Sort Of)
By 8.5.14
Surveys show that the average service time at a McDonald’s drive-thru is longer than three minutes, but some McDonald’s in Florida believe they can cut a chunk of time off of that time — or your next meal is free. [More]
Shooting Drive-Thru Workers Is Never Okay — Even If You’re Using A NERF Gun
By 2.14.14
It’s not only rude to shoot at people who are just trying to do their jobs, but it’s also something that will get you in hot water with cops. Even if you’re using a non-deadly weapon like a NERF gun to go pyew, pyew, pyew. Still not gonna go over well, as two St. Louis bad consumers recently found out. [More]
Kidnapped Woman Uses Burger King Drive-Thru Window To Escape From Captor
By 10.1.13
Over the years, we’ve written about several people — including a certain Dark Knight — who committed crimes at a drive-thru window, but here’s a story of someone using this window to escape from a man who had kidnapped her. [More]
Chain Of 55 Donut Shop Customers Pays For Each Other’s Orders
By 7.15.13
In Massachusetts, one person in the drive-thru of a donut shop decided that it would be nice to pay for the order of the person behind them in line. That person paid for the next customer’s order in turn, and so did the next, and on it went for a total of 55 orders. [More]
Would Chipotle Be The Same With Drive-Thru Windows?
By 10.25.12
To many Chipotle customers, part of the reason for going to the restaurant chain is that you get to watch your burritos and bowls made to order right in front of you, but the company apparently needs to bring in new customers and thinks that adding drive-thru windows might help. [More]
Customer Allegedly Pulls Shotgun On Taco Bell Employee For Forgetting Hot Sauce
By 9.22.11
Some people take their missing hot sauce far too seriously. An irate Taco Bell customer was so enraged after he found out his order was missing the condiment that he allegedly returned to the restaurant with a shotgun and pulled it on the offending employee. Now the suspect has been arrested and faces up to 10 years in prison. [More]
The Starbucks Drive-Thru Left Me Soaked In More Ways Than One
By 1.11.11
K says a Starbucks employee mishandled his drink order, handing him a time bomb in the form of a hot chocolate cup that exploded all over his car. He says Starbucks apologized with a couple of drink coupons but is balking at paying to clean his car. [More]
Wendy's Makes Me Sweat It Out To Save A Buck With E-Coupon
By 8.13.10
Tom is frustrated that a Wendy’s drive-thru crew treated a coupon he printed off the company website as if it were a counterfeit bill. He was grilled like a hamburger as he waited to see whether or not his dollar off would be approved by the all-powerful manager. [More]
Wendy's Employee And Customer Reenact Jerry Springer Episode At Drive-Through
By 5.4.10
Wendy’s employee Lorissa Mendez and Wendy’s customer Ashley A. Roberts have been feuding over the father of Mendez’s child. Ashley and her two friends pulled up at the drive through at 1 a.m. Sunday morning while Lorissa was working, and according to Lorissa they started “talking shit” about her. Lorissa responded by throwing a cup of fruit punch in Ashley’s face. The police were called once Ashley tried to climb through the drive-through window to get at Lorissa. Meanwhile someone at the counter was probably wondering why his Frosty order was taking so long to fill. [More]
New Time Zone Discovered: BKST (Burger King Standard Time)
By 12.31.09
Ihsan says his lunch plans were foiled because he forgot to synchronize his watch to the 18-minutes-slow BKST. [More]
Massachusetts Fast Food Chains Must Now Display Calorie Counts
By 5.14.09
Massachusetts has approved a new regulation to list calorie counts at fast food eateries and other chain restaurants throughout the state.
Mickey D's Drive-Thru Supersized To Drive-By Shooting Gallery
By 4.9.09
A Salt Lake City McDonald’s drive-thru got an early wake-up call Sunday morning after a customer, furious to discover that he could only purchase *breakfast* items at 2am, retrieved a sawn-off shotgun from his trunk and fired twice at the drive-through window. No one was hurt in the incident, and it’s unclear if the guy was seriously jonesing for a QPC, or just insane. In either event, he definitely didn’t follow our protocol for complaint resolution, which always advises asking for a supervisor first before escalating.
