This Comcast Rep Should Probably Not Be Talking To Customers

Hannah needs some more training, because her knowledge of Comcast’s bandwidth cap is less than Comcastic. We also think calling her an “analyst” is maybe stretching it a bit.

user AssistedBuyflow has entered room
analyst Hannah has entered room

Hannah(Tue Apr 14 18:36:05 PDT 2009)>Hello AssistedBuyflow, Thank you for contacting Comcast Live Chat Support. My name is Hannah. Please give me one moment to review your information.

Hannah(Tue Apr 14 18:36:09 PDT 2009)>A Comcastic day to you! How are you today?

AssistedBuyflow(Tue Apr 14 15:36:15 PDT 2009)>Hi

AssistedBuyflow(Tue Apr 14 15:36:32 PDT 2009)>I have AT&T DSL and voice now

Hannah(Tue Apr 14 18:36:40 PDT 2009)>Hello. How can I assist you today?

AssistedBuyflow(Tue Apr 14 15:36:55 PDT 2009)>I understand you are now in my area with higher speed internet access

AssistedBuyflow(Tue Apr 14 15:37:14 PDT 2009)>I have a couple questions about the cable internet and telephone services

AssistedBuyflow(Tue Apr 14 15:37:42 PDT 2009)>1) Do you have a download cap on the internet service, and does it vary depending upon the package?

Hannah(Tue Apr 14 18:38:14 PDT 2009)>Thank you for that, please give me a moment to check on this now.

Hannah(Tue Apr 14 18:41:59 PDT 2009)>Okay, thank you for that.

Hannah(Tue Apr 14 18:43:14 PDT 2009)>Have you visited our website for our services and packages?

AssistedBuyflow(Tue Apr 14 15:43:21 PDT 2009)>yes.

AssistedBuyflow(Tue Apr 14 15:44:00 PDT 2009)>I see my choices, but none speak of a data cap. I’ve seen news that indicates there is a cap of 250GB a month. Is that true and does it vary if I buy a higher package?

Hannah(Tue Apr 14 18:46:39 PDT 2009)>Are you referring to the download and upload speeds of the internet packages that we have?

AssistedBuyflow(Tue Apr 14 15:47:12 PDT 2009)>not download speeds, but the amount of data you are allowed to download in a month. Just curious.

Hannah(Tue Apr 14 18:48:03 PDT 2009)>Oh, that is unlimited per month.

(Thanks to David!)
(Photo: cmorran123)

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