From the archives, Aug 29, 2007 : In today’s go-go economy, savvy companies know it’s important to draft official policies for a variety of circumstances and surprises that can crop up in the middle of a busy workday, and ensure they are clearly communicated and readily available. [More]
comcast
The Comcast Throttling Scandal And Its Consequences, Summarized
By 2.25.09
NPR spoke with Daniel Roth, a senior writer at Wired Magazine, over the file sharing fiasco that Comcast found itself in about a year ago—the one where a Comcast customer discovered that the company was secretly impersonating his computer to interrupt bittorrent transmissions.
Korbel Sues To Force Comcast To Reveal Identities Of Anonymous Critics
By 2.24.09
The Santa Rosa, California Press Democrat says that Korbel Champagne Cellars will ask a Sonoma County judge to force Comcast to reveal the names of anonymous Craigslist posters who criticized the company.
A Day In The Life Of Comcast's Frank Eliason
By 2.22.09
Ever wonder what it’s like to be Comcast’s resident Twitter wizard, Frank Eliason, for a day? BusinessWeek did, so they sent a reporter to watch Frank, described as a “maverick,” spend a day responding to scorned customers.
Subscriber Sues Comcast For Requiring Customers To Rent Cable Boxes
By 2.13.09
Hate renting set-top boxes from Comcast? So does one San Francisco Comcast subscriber. He’s suing, claiming that the rental fees are far in excess of what the boxes would be worth on the open market.
FBI Now Investigating The Comcast Porn Bowl
By 2.11.09
Comcast says their investigation shows that their systems were functioning properly, so they’ve turned the case over to the FBI.
Comcast Gives $10 Coupon To Super Bowl Pecker Peepers
By 2.3.09
Comcast is giving a $10 service credit to every Tucson customer whose Super Bowl viewing was interrupted by a porno snippet, but you have to call in. The number to call is 1-888-315-8219. A thorough system review indicated there was no technical glitch, “suggesting someone deliberately seeking to interrupt the broadcast rather than a technical glitch,” wrote WSJ. US Attorney General spokesman Wyn Hornbuckle said, “We take this matter seriously.” The pancake pupcake pile said, “You can call me nanerpus, nanerpus.”
Comcast To Give $5 To Every Accidental Penis Viewer?
By 2.2.09
How much would someone have to pay you to have your kids watch a penis? Comcast answers that question by giving a $5 one-time discount to every subscriber in Tucson, AZ who had their cerebellum gelatinized by seeing the porno movie that accidentally cut into the Super Bowl last night, according to a rumor a reporter we know overheard in their newsroom.
Porn Interrupts Comcast Super Bowl Broadcast
By 2.2.09
Comcast customers in Tucson, AZ watching the Super Bowl saw more pigskin than they bargained for when 30 seconds of a porno movie cut in to the final minutes of the big game. “I was watching the game with my family, Larry Fitzgerald scores the go ahead TD – then bam, penis,” writes reader David. A Comcastic Fight Club homage, perchance?
Google Takes Stance Against ISP Bandwith Throttling
By 1.29.09
Google has decided to throw its weight around when it comes to Net Neutrality; the search giant announced a plan to let end users see what their Internet Service Providers do with their bandwidth. What does this matter to you, the aforementioned end user? Inquire inside.
Comcast Charges Hurricane Victim $24.95 For Calling Customer Service
By 1.24.09
Comcast charged Robert a $24.95 “Customertroublecall” fee after he called to ask why they were taking over a month to restore his service after Hurricane Ike swooped in and caused over $3,000 worth of damage. Robert wanted to know why Comcast was continually missing their scheduled service appointments and why they insisted on billing him for a service he couldn’t use.
FCC Investigating Whether Comcast Is Messing With Rival Phone Services
By 1.21.09
A few hours before Republican FCC chairman Kevin “Kevvy” Martin officially lost his job — he launched an investigation into whether Comcast is deliberately degrading rival phone services.
Comcast Installs Cable In Your Gutter, Across Your Driveway
By 1.13.09
For more than a year, says the Baltimore Sun, there were Comcast cables laying in the gutters, and across the driveways of a neighborhood in Hanover, MD. Why were they laying there? Because that’s where Comcast installed them.
Comcast Installer Dangles From Water Tower For 1.5 Hours Before Rescue
By 1.8.09
You thought you were having a bad day? Meet Chris. He was installing some equipment for Comcast (by way of a subcontractor) on a water tower in Payne, Ohio. His rigging broke and left him dangling by his safety harness for over an hour.
Comcast Rep Gives Us Inside Scoop
By 1.6.09
Ever been scorned by Comcast? A brave Comcast Call Rep has given us an in-depth analysis, as well as some ways to navigate around the Cable giant’s sales pitch.
Comcast Bills Man For Self-Immolating Cable Box Of Doom
By 12.12.08
If your Comcast cable box starts a fire in your home — should you be responsible for paying to replace it?
Comcast Says FiOS HD Is "Mundane," Verizon Says They Kick Comcast "In The Teeth"
By 12.8.08
The Philadelphia Inquirer says that Comcast is upset that more than 250 of Verizon’s HD “choices” are “mundane” and to count them is “misleading and irrelevant to consumers.”
Comcast Raises Prices, Disconnects Complaint Line
By 12.2.08
Reader Benjamin is pissed because Comcast in his town of Richmond, VA they raised his rates, and justified it by saying they have to pass on the cost of rising gas, technology, and health care. He writes “Gas is a Buck’ 69, they haven’t improved the technology in my area, and health care… Really? They might as well of added a $5 fee to restock the candy bowl in the break room of the service center while they are at it.” If that’s not fun enough, see what happens when he tries to file a complaint about it. They try to route him to the complaint line…but it’s been disconnected!
