Sometimes the way to get sweet consumer justice is a series of pushy calls on the phone with CSRs or even the EECB route. But other times, probably more often, a sugary sweet touch and some good luck will get you farther faster.
macbook
Laser Engraving Gone Wrong? Just Fill It In With A Sharpie
By 7.22.09
If you spent about $150 to have the case of your laptop computer laser-engraved with a cool design and something went wrong, would you expect to be told to fill in the problem areas yourself with a permanent marker? That happened to Haje. He’s sympathetic to the technical issues involved, but not happy with the end result.
Macbook Air Stabbed In Face With Kitchen Knife
By 5.1.09
Well here’s one way to say you think the Macbook Air hinge sucks… by stabbing it in the face with a kitchen knife! Ree! Ree! Ree! Ree! I dunno, maybe people who can’t type also can’t open and close their Macbooks properly. Just a thought.
Apple: Cosmetic Damage Keeps Us From Replacing Your Battery!
By 3.1.09
Apple claims that they can’t replace reader MTW’s MacBook battery because the laptop’s case is chipped. The minor cosmetic damage doesn’t affect the computer’s functions and isn’t even on the same side as the laptop’s battery, which stopped holding a charge months after the case cracked.
Computer Store Ad Uses Picture Of New MacBook Pro To Sell Old Ones
By 1.12.09
Andrew sent us this picture of a CampusTechShop ad that he says is all over his college campus. The ad trumpets reduced prices on the previous edition of MacBook Pro, then illustrates it with a picture of the new MacBook Pro.
PIX: Ladybug Infested Macbook (And A Happy Ending)
By 12.17.08
These are the ladybugs that infested Sam’s Macbook, the ladybugs Apple said must be his fault. Now, here is the update to Sam’s saga, and how he finally got justice from Apple.
Apple Says You Put Those Ladybugs Inside Your Mac Yourself, On Purpose
By 12.16.08
UPDATED. Sam loves his Apple products, but their blaming him for the big ladybugs inside his Macbook Pro? It’s enough to turn this fanboy into whatever is the clever name for opposite of a fanboy.
Apple Repair Center Doesn't Repair Your Laptop, But Does Replace Your Keyboard With German Layout
By 11.17.08
So when you take your Mac to get repaired and they have to send it to their repair center, politely request that a service technician with the ID 31514 at the “CTS, Apple Authorized Repair Center” in Houston, Texas does not fix your Mac.
Dell Doesn't Care Where You Live, Keeps Delivering Packages To The Wrong Address
By 9.7.08
Elizabeth went out and bought a Mac after Dell twice sent Windows XP replacement CDs to her old address. After each failed delivery attempt, Elizabeth called Dell, which repeatedly promised that they’d get it right next time. One CSR even claimed that he personally called DHL to change the shipping address. (He didn’t.)
Apple: Sorry We Wrote On Your Macbook Screen With Pen And Then Lost It, Here's A New Laptop
By 7.7.08
Reader Brandon’s Macbook had some cracks and stuck pixels, so he sent it in to be repaired. When he got it back the cracks were fixed, but someone had written on his screen with pen. So, naturally, he sent it back. This time, they lost it. Don’t worry, there’s a happy ending.
Apple Sends You Replacement Laptop With Broken Keyboard, Apologizes Wtih Free Sims 2
By 4.25.08
Terry writes:
I work in an IT dept at a tech company in Utah and we have about half Apple computers and half PCs. We had a 17″ MacBook Pro with a bad hard drive, so I sent it in with AppleCare and got it back within a couple days. They sent it back with a new hard drive, a new battery, and a broken keyboard! There was tape covering the tab, caps lock, and shift keys and when I lifted it off, the caps lock key came with it! (see picture)…
Dear Apple: My Macbook Keeps Trying To Light My House On Fire, Please Replace It
By 2.21.08
This poor guy is named Steve. Steve’s Macbook keeps trying to light his house on fire, so Steve would like replacement. He’s already sent the computer for repair several times, gotten it back, at which time it tried to light his house on fire again.
By 2.11.08
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What’s Apple’s replacement policy for hardware failure? Our intern is having ongoing problems with his MacBook, and thought that after three large hardware failures in a row, Apple replaced the laptop—but “some dude at the genius bar just told me that was absolutely not true.” Does anyone know the official Apple party line on this issue?
Apple Store Manager Calls Autistic Guy A "Freak"
By 1.31.08
Joshua’s MacBook was splitting along one side—you could push it back together, but after a few minutes it would start to separate again. When Joshua, who has Asperger syndrome, tried to get it repaired at his local Apple Store, he ran into all sorts of problems. First there was a two-hour wait to see an expert, then an assistant manager walked up and said, “I’ve seen you in here a lot with that laptop, what’s wrong?” Joshua explained, and pointed out that he had a meeting to attend that evening and needed his laptop to take notes, so he was hoping to have it looked at in person.
“I’m sorry if I seem on edge or anything, I just…. I’m born with this”… The assistant manager then says “It’s okay. It’s the Monday before a full moon. There will be plenty more freaks like you before close“. And tells me to calm down.
Apple Gives Macbook Smasher A New Macbook
By 7.3.07
Apple contacted me over the weekend and arranged for me to pick up a new macbook on Tuesday…
Finder Of Apple Porn On His Daughter’s Laptop Interviewed
By 12.2.06
UPDATE: Imran works as a system administrator at Orange, the mobile arm of France Telecom.
