Regarding this story, turns out, every year at this time, Target has an internal clash of the titans over whether or not to automatically print guest receipts, according to a former employee.
leaks
Circuit City Bouncing Refund Checks, But Will Reissue Them
By 11.26.08
If you have a Circuit City refund check not deposited before 11/10, it’s going to bounce.
28 Bad Things That Will Happen On Black Friday
By 11.24.08
A Fry’s electronic worker has posted his predictions for 28 bad things that happen inside stores this Black Friday. There’s things on there like registers being down, full-on face-punching between customers, and customers and employees getting away with shoplifting. It’s not just for Fry’s, I imagine these things will be happening in stores across America, assuming people have any money left to go Black Friday shopping this year. Maybe you can make the 28 things inside into a Bingo Card and play against your friends…
Best Buy To Employees: Survive The Meltdown By Making Customer Service A Priority
By 11.12.08
Today Best Buy announced that it was officially freaking out about the current financial meltdown: “In 42 years of retailing, we’ve never seen such difficult times for the consumer,” Brian Dunn, president and chief operating officer of Best Buy, said in a statement. “People are making dramatic changes in how much they spend, and we’re not immune from those forces.” A Best Buy employee forwarded us an email that went out to all associates this morning — stressing that a renewed commitment to customer service was the way forward during these troubled times.
Beware Items Without Pricetags At Liquidated Circuit City Locations
By 11.6.08
A former Circuit City employee says he visited some of his old coworkers and found out about a trick the liquidators are using that you should beware:
Geek Squad's Unionizing Efforts Met By Best Buy's Concerned Bulk Email
By 10.31.08
Emails are shooting around to Geek Squad employees, encouraging them to join the Communications Workers of America union, so Best Buy retorts with emails of its own to voice its concerns. In an email sent by corporate management, Best Buy spoke of its concerns about unions, that unions would hinder its ability to speak with and negotiate with each Geek Squad employee individually. For, there’s nothing like the closeness created when one employee negotiates with a hydra. That’s just one fun piece of FUD (fear, uncertainty, doubt) in the email, posted inside…
Leaks: Details On Sprint's New Decreasing ETF
By 10.30.08
More details have emerged about Sprint’s new decreasing-monthly ETF, thanks to a page from the Sprint customer service manual that fell into NeoWin’s hands. Basically the ETF on a 2-year contract is $200 after the first 30 days and until month 20, then it starts decreasing by $10 at month 19, until it gets to month 5 where it holds at $50. However, they say it’s their policy to waive it if there’s less than 30 days left. Once again, the decreasing-ETF will only apply to new contracts signed after November 2, 2008. Full scan of the internal document, inside…
Home Mortgage Collector Confessor Responds To Your Comments
By 9.12.08
In response to some of the comments posted on 12 Confessions Of A Home Mortgage Collector, the confessor has sent in a followup letter to answer your questions, and clarify some of his statements.
12 Confessions Of A Home Mortgage Collector
By 9.10.08
A former Wells Fargo Home Mortgage home collector has stepped forth from the shadows to tell you what’s really going on. Here’s his confession:
Halo 3 Limited Edition Xbox 360 For $199.99
By 9.8.08
Hot Topic seems to be selling Halo 3 Limited Edition Xbox 360 for $199.99, a price cut of $200. An insider tells us that select Hot Topic stores will have them on sale starting tomorrow, but I also spotted them on HotTopic.com. One of the guys at Kotaku says he bought one in-store this morning. I had no idea that Hot Topic even had video game systems, I guess they really do have the complete catalog to fill out your cool and alternative lifestyle.
Mad Mag Reacts To Circuit City Ban
By 8.6.08
“We at MAD were shocked and confused by this entire incident — mainly because we had no idea that Circuit City even sells magazines. Nonetheless, we accept their apology but hold out hope that their gesture of a $20 gift card is only an opening offer.”
Circuit City Sorry For Commanding Employees To Destroy Mad Mag's "Sucker City" Parody
By 8.4.08
After a thin-skinned Circuit City exec ordered stores carrying Mad Magazine to search and destroy all copies of a recent issue featuring a 4-page parody of “Sucker City,” someone with a brain stopped the madness. Here’s the surprisingly classy message we just got from corporate:
Get Comcast Just For Wii? Flee? Fee.
By 8.1.08
If you think you can sign up with Comcast just to get a Wii and then cancel or downgrade service, think again. Downgrade service or cancel in the first year, $250 in fees, second year, $125. Other restrictions apply. The insider says the new Wii promotion is a bunch of crap and they and other Comcast CSRs won’t be offering it to customers unless customers beg for it because of all the caveats. Frankly, they’re in the right for protecting their asses on this one. However, it’s not too hard to imagine scenarios where Comcast gets the account details wrong and customers wrongly get assessed fees… The internal document, inside…
Top 10 Norton/Symantec Secrets You Shouldn't Know
By 7.31.08
I awoke this morning to find a dead man on my doorstep, apparently from the gunshot wound to his back. By examining the depth of the tread marks and the streak of blood on the walls, I determined that he had dragged himself up after receiving the fatal bullet. I cleaned up the pool of blood with some extra-thirsty Brawny towels, and rifled the pockets of his black trench coat to find a package addressed to “The Consumerist.” A hastily scrawled coversheet read, “Please keep my identity secret, I could lose my job. I have compiled a “10 Norton/Symantec secrets I shouldn’t be telling you” list.” Too late. Someone already punched his pink slip. Let’s read what was inside…
Updated: Fry's Electronics Home Office Company Directory
By 7.29.08
Inside, the Fry’s Electronics Home Office corporate directory. Some of these extensions are duplicates, but the list seems to work in general. If you’re having trouble getting traction on a customer service issue with the notoriously difficult to reach company, this could be your lodestar. Update: An insider went through the giant phone list and broke out the upper-level people by their job area.
Confirmed: Comcast Gives Free Wii To New Triple-Play Subscribers
By 7.28.08
Just like we told you via exclusive insider leak last Tuesday, Comcast is indeed giving away a Wii to new triple–play subscribers. It says so right in their press release. You will have to sign a new 2-year contract with Comcast for “Triple Play” services. And you will have to sign up with Comcast. There is that.
Comcast Gives Away Wiis To New Subscribers?
By 7.22.08
Comcast will be giving away a limited supply of free Wiis in an upcoming promotion, a current employee tell us. The offer is good for new Comcast triple-play subscribers signing up July 28-August 17th in select markets. Our tipster confirmed the promo will be good in Miami, San Francisco, Houston, Denver, Chicago, Philadelphia, Boston, Detroit, and some other markets too. In valid markets where triple-play is not available, double-play subscriptions are eligible.The cable provider is apparently undaunted by the unresolved incompatibility issues between some Comcast-provided routers and the Wii.
10 Secrets To Getting Better Tech Support From Asus
By 7.16.08 — Updated: 3.18.13
An Asus technician has stepped forward out the shadows to give us the 10 insider tips for getting through and getting better and faster tech support from the computer and computer parts maker. Some things just can’t be fixed though, but it’s at least to know the soul-crushing math they’re using to destroy the customer experience. Considering how bad their tech support is, you’re definitely going to need these tips…
