-hour flight from Fort Lauderdale to New York turned into a “25-hour odyssey” for 150 passengers.
jetblue
Continental and JetBlue Win Overall Satisfaction Awards From J.D. Power
By 6.23.07
Continental and JetBlue were the big winners in the annual J.D. Power North America Airline Satisfaction Study. The study asked 10,000 respondents to judge airlines on seven factors: cost and fees; flight crew; in-flight services; aircraft; boarding/deplaning/baggage; check-in and reservations.
The State Of The Passenger's Bill Of Rights
By 6.11.07
Time magazine has an article about the state of the passenger’s bill of rights that is currently attached to the FAA authorization bill and is making its way through the Senate.
The 10 Worst Flights: Avoid These Regularly Scheduled Travel Nightmares
By 6.5.07
According to the Bureau of Transportation Statistics, the following flights are the 10 worst flights in existence. They’re regularly scheduled and they are late 92-100% of the time. Avoid them like you avoid drug-resistant TB.
Lightning Strike Causes JetBlue Flight To Arrive 20 Minutes Early
By 6.1.07
The JetBlue Airways Airbus A320 was heading from Rochester to John F. Kennedy International Airport when the lightning hit it, causing a smell similar to that of an electrical fire to enter the passenger cabin, company spokesman Bryan Baldwin said. There was no fire or smoke, he said.
Because it was potentially on fire, the flight got to skip ahead of other scheduled flights and arrived 20 minutes early. Hooray? —MEGHANN MARCO
Midwest Airlines Has Good Customer Service
By 5.24.07
Midwest airlines has topped a Travel & Leisure magazine survey of airline customer service, according to MSN Money.
Midwest scored 75.64 in the 2007 World’s Best Service readers’ poll in the magazine’s June issue. Readers evaluated airlines’ customer service and in-flight service.
The runners-up were JetBlue, Hawaiian Airlines, Southwest, and Sun Country Airlines. Hooray for good customer service!
Sorry Doesn't Cut It: JetBlue CEO Replaced Effective Immediately
By 5.10.07
Founder of JetBlue David “Mortified” Neeleman is no longer the CEO of his company, effective immediately. He’ll continue on as “non-executive chairman,” and play a “more strategic role.” Whatever that means.
JetBlue Employees Charged In Credit Card Scam
By 5.1.07
Don’t leave your credit card on the JetBlue counter at JFK! Four JetBlue employees and a city corrections officer are charged with stealing credit card numbers from JetBlue passengers, according to Newsday. The “JetBlue 5” as we’ve decided to call them, used the cards to go on a “spending spree” that included “restaurants, liquor stores, and shops including Bloomingdale’s and Victoria’s Secret.” Naughty!
The Politics of Retail: How Money Spent on Consumer Goods And Services Ends Up As Campaign Contributions
By 4.30.07
When you buy a light bulb at Home Depot or a pair of pants at Walmart, you probably don’t give much thought to the political leanings of said light bulb or said pants. Nevertheless, retail outlets, airlines, electronics manufactures, and record company executives do make campaign contributions, and when they do, we can look it up.
JetBlue CEO Interested In In-flight Text Messaging
By 4.25.07
David Neeleman, founder and chief executive of JetBlue, said text communications could prove attractive but agrees with the misgivings of many U.S. airline executives about the onboard use of cell phones for voice calls.
JetBlue CEO Apology Marathon Enters Its Second Month
By 4.23.07
“As long as I’m head of this company, it will never happen again,” JetBlue CEO David Neeleman testified at a House subcommittee hearing, where he also argued against proposals to restrict how long delayed airplanes can wait on airport tarmacs before passengers have the right to deplane.
JetBlue: When Your Canceled Flight Is Not Actually Canceled
By 4.4.07
JetBlue, JetBlue, JetBlue. When you cancel a flight, should you be allowed to uncancel it? If you do uncancel it, shouldn’t you tell your customers? Customers who may have left the airport when they saw that their flight was canceled? Grace Kim and her boyfriend had return tickets on JetBlue when their flight was canceled, forcing Kim to rebook on the next available flight 2 days later. When she heard JetBlue was offering vouchers to inconvenienced passengers she called and was told she qualified. Or did she?
Everyone Loves Southwest Airlines, Hates United And US Airways
By 4.2.07
The new Airline Quality Rating is out and Southwest airlines received the fewest complaints of any airline in 2006. United and US Airways both tied for the highest number of complaints.
Jet Blue Blues Continue, Even When You're On Continental
By 3.29.07
The bad thing about flying journalists to and fro is that when something goes wrong, they tend to amuse themselves by taking notes. Sadly, JetBlue does not yet have a policy prohibiting pens and paper from their flights. From the Boston Herald:
A passenger, talking loudly into his cellphone, says, “I went out of my way to fly JetBlue,” he said, “and instead I’m on some Express Jet. It’s a bait and switch.”
BREAKING: JetBlue Cancels All NY Area Flights, Police Respond To Riotous Crowds
By 3.16.07
Police are responding to crowd disruptions in the Newark International Airport following JetBlue’s announcement that it was canceling all flights in the New York Metro area.
JetBlue Canceled Twice As Many Flights Today As Anyone Else
By 3.16.07
Several airlines canceled flights today due to snow and ice in the northeast, with JetBlue canceling twice as many as the next guy.
JetBlue Getting Ass Kicked By Weather Today
By 3.16.07
A Winter Weather advisory seems to be kicking JetBlue’s ass, still reeling from last month’s flight cancellation debacle.
JetBlue Defines "Controllable Irregularity" In New "Bill of Rights"
By 3.7.07
ATTENTION: No JetBlue coupons for delays caused by labor unrest!
