(Disclaimer: The author owns JetBlue stock.)
With JetBlue back in the air, we wanted to commend their ability to make the best of a horrible situation. Before we do, Mark Ashley pointed out several weaknesses in JetBlue’s Bill of Rights that we must first address.
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Above And Beyond: JetBlue Recap Edition
By 2.25.07
Point/Counterpoint: JetBlue's Apology Isn't Enough
By 2.23.07
Consumerist HQ responded positively to jetBlue’s apologies earlier this week. Understandable: Airline CEO David “Mortified” Neeleman’s words felt sincere, and it was good to hear him apologize for the unfortunate imprisonment of hundreds of people inside their airplanes for hours on end last week. It’s tough to apologize, and they did it. Hats off.
JetBlue Announces Passenger Bill Of Rights
By 2.20.07
• Tripling the size of the group that schedules pilots and stewardesses
JetBlue's CEO is "Mortified"
By 2.19.07
“We had so many people in the company who wanted to help who weren’t trained to help,” he said. “We had an emergency control center full of people who didn’t know what to do. I had flight attendants sitting in hotel rooms for three days who couldn’t get a hold of us. I had pilots e-mailing me saying, ‘I’m available, what do I do?’ “
Arabic “I am Not a Terrorist” Tshirt
By 8.28.06
Now you too can bother Midwesterners and airport security, just like Raed Jaer, with your very own “I am not a terrorist” tshirt.
JetBlue Makes Passenger Change “Offensive” Arabic Tshirt
By 8.24.06
Haha, them reactionary mobs, worried that increased security measures will infringe constitutional rights. Ha ha ha, read this, motherfuckers.
The News is Too Short to Ride
By 6.30.06
• JetBlue, Continental, ranked a mile high above competition. [LAT] “JetBlue Gets Top Ratings in Survey”
JetBlu’s Planes No Longer Delayed, Just Red
By 3.15.06
Gawker Media’s Honorary-and-Most-Valuable-Unpaid-Employee, sent in this pic:
Southwest and the Airtravel Realities We’re Ignoring
By 3.15.06
Steve reminds us why we love our readers by penning a nice and cogent op-ed on why “the current low fares are going to run one or two of the legacy carriers into liquidation.”
DOT Releases ’05 Customer Complaint Roundup and a Peculiar Definition of ‘On-Time’
By 2.14.06
revealing intriguing trends in the various ways airlines screwed up last year.
Consumers Speak: jetBlue’s Boston Boomerang
By 2.13.06
This is a special ‘Consumers Speak,’ as the consumer is us. We’re currently sitting on a jetBlue flight at Logan Intl’ in Boston. We arrived here at 4:00 for a 6:20 flight.
Morning Deals Round Up
By 1.23.06
• SlickDeals is reporting that the Sony DSC-S40 4.1-megapixel camera is going for a $100, in store only. Yes, that would be a good deal.
Consumerites Speak: jetBlue’s New York -> Boston Route Snags
By 11.10.05
Reader Alexis offers this harrowing tale of jetBlue’s new New York-to-Boston route:
Mechanical problems on Tuesday. So we had to wait until they had a free plane. Last night they didn’t get the plane back from NY (might have been weather related). They handed out Dunkin’ Donuts to make up for everything. Right. [That’s actually pretty, well, not classy, but something. – Ed.]
