With most airlines going the nickel-and-dime route for amenities that had long been included in the price of a ticket, it’s nice to hear about a carrier offering something new for free… even if it may only be free in the very beginning. [More]
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Self-Service Airports Of The Future?: Avoid Airline Employees Until You're Actually On The Plane
By 8.28.12
Sometimes you’re grumpy, sometimes you’re tired or sometimes you just don’t want to have to talk to anyone at the airport. If you’re all about avoiding human interaction at the airport, prepare to be excited for the future, where there will likely be a lot less facetime as many airlines are trying out new self-service bag tagging kiosks and automated boarding systems. [More]
JetBlue Expands 'Go Pack' 10-Flight Bundles Of Shareable Passes To 32 Markets
By 8.28.12
If you, or your business/family/social group plan on doing a lot of traveling in the next few months, JetBlue has expanded a limited time offer on “Go Pack” packages that lock in fares for 10 flights but allows buyers to share passes with other travelers and enjoy last-minute booking. [More]
No, You Aren't Mysteriously Growing Taller — JetBlue & WestJet Are Cutting Legroom
By 8.22.12
It’s time to break out the bananas, joked Consumerist tipster Steve when sending us this story — there’s going to be a plethora of charlie horses now that JetBlue and WestJet are going along with the airline industry’s favorite trend and cutting legroom for some nonpremium seats. But if you’re willing to pay more, of course you can get extra legroom. [More]
JetBlue Fined For Not Telling Passengers They Can Exit A Plane Stuck Indefinitely At The Gate
By 8.21.12
Know your rights, airplane passengers! If you’re stuck at the gate waiting to take off, you do not have to just sit there and take it, according to the Department of Transportation’s rules. JetBlue is on the line for $90,000 after failing to inform passengers that they were allowed to get off a plane stuck at the gate for hours at John F. Kennedy Airport in March. [More]
JetBlue Getaways Package Lets Company Get Away With $3500 Of My Money
By 7.26.12
Here’s the problem with scheduling your travel and accommodations as a package deal: if you need to reschedule or change one part of the package, you run the risk of losing other parts of the package deal. Victor used Jetblue Getaways to buy a flight and hotel package, and not a cheap one. When he needed to change his travel dates less than a week before the trip, he called up to cancel the package. Nope, said JetBlue. They wouldn’t let him cancel the stay he had booked through them at the Waldorf. That was weird, because when he called up the Waldorf directly, they were happy to cancel his booking. It’s just that JetBlue won’t give him the money back, even as a credit for future travel. [More]
The FAA Is Far From Pleased With Whoever Is Flashing Lasers Into Pilots’ Eyes
By 7.17.12
You might think you’re pointing a laser up into the sky willy-nilly where it can flash harmlessly, but some of those beams might find their way into the wrong eyes. A JetBlue pilot recently suffered an eye injury when a green laser was pointed directly into the cockpit as the plane headed to JFK Airport. [More]
Report: American Eyeing Up 5 Airlines As Potential Merger Partners
By 7.11.12
Bankrupt American Airlines has flirted with a few options for mergers in the past, and now it’s being reported that its pool of suitors has grown to at least five potential hookups: US Airways, JetBlue, Alaska Air, Frontier Airlines and Virgin America. Its parent company AMR said it will be moving ahead on evaluating potential mergers and will be in touch with those interested, in order to soothe some of its creditors who aren’t so happy with a stand-alone restructuring plan. [More]
Which Airlines Pile On The Most Fees? Compare And Learn
By 7.9.12
Our friends over at NerdWallet are always coming up with useful, easy-to-use tools that sift and collate financial information that is normally scattered in a lot of different places. Most of these tools involve credit cards and banking, but they’ve recently opened a travel section. A handy new tool on the site lets you calculate the fees that different airlines charge for the same options, such as checked baggage, rebooking, or unaccompanied minor tickets. This makes it easier to compare airfares that might seem cheap before you start piling on fees. [More]
JetBlue Flight's Mechanical Issue Turns Plane Into Flying Sick Room
By 6.20.12
A JetBlue flight heading from Las Vegas to New York was forced to make an emergency landing because of a “mechanical indication” over the weekend, prompting an investigation by the Federal Aviation Administration. The problem with the hydraulics was so bad, passengers reported a horrible scene where it seemed like everyone was throwing up because of the plane’s lurching movements. [More]
Only JetBlue, Southwest Score Above Average On Customer Satisfaction Index
By 6.19.12
For almost two decades, Southwest airlines has sat comfortably atop the American Customer Satisfaction Index’s annual survey of air carriers. But not only did Southwest’s numbers slip a bit in the new list, it also ceded the lead to JetBlue. [More]
Passengers Filing Suit Against JetBlue Didn’t Appreciate Pilot Freaking Out On Their Flight
By 6.13.12
Turns out it’s a bit discomfiting to have a pilot yelling about terrorists during a flight, enough so that 10 passengers are suing JetBlue over the March incident when a pilot had to be locked out of the cabin and then forcefully restrained onboard. [More]
Do You Get More Satisfaction From Cheap Airlines Than Legacy Carriers Because You Expect Less?
By 6.13.12
When it comes to being satisfied with our flying experiences, it turns out we’d rather opt for low-cost carriers like JetBlue, over old legacy airlines like US Airways, according to a new study that rated customer satisfaction. [More]
Family Pulled From JetBlue Flight Because 18-Month-Old Daughter Is On "No-Fly List"
By 5.10.12
As we’ve already seen from the hug-happy 4-year-old, the 7-year-old on crutches, and the baby who caused the evacuation of an entire airport terminal, terror threats are getting younger and younger. The latest: An 18-month-old little girl who somehow allegedly ended up on a no-fly list. [More]
Why Just Complain Over A Lost Bag When You Can Sing About It In A Video?
By 4.27.12
There might be nothing more frustrating when you lose a bag full of expensive (or otherwise) stuff while flying somewhere, only to be met with a lackluster response from the airline you traveled on. Instead of just complaining, one customer has employed his musical and video skills to decry his treatment in a song called, “Jet Blew” on YouTube. [More]
Two Geese Have The Misfortune To Fly Into Plane, Prompting Emergency Landing
By 4.25.12
Another bird strike in less than a week ended safely for everyone aboard a JetBlue flight departing from Westchester County Airport in New York last night. Two geese had the unfortunate luck to fly directly into the plane’s windshield after takeoff — they didn’t fare so well. And don’t worry, the news coverage shows all the bloody bits of bird body aftermath. [More]
Airlines Forced To Roll Back Price Hike Because Not Everyone Joined In
By 4.23.12
When it comes to airline price hikes, it’s all for one or none at all. Last week it seemed Delta Air Lines would get away with an increase of $10 to $20 on last-minute domestic roundtrips, because American, United and US Airways all joined in. This time, however, it appears they’ve been thwarted. [More]
JetBlue Pilot Says He Was Insane During Mid-Flight Meltdown
By 4.19.12
Why would an airplane pilot start freaking out and yelling about a bomb during a flight? Insanity, of course. The JetBlue pilot who flipped out midair last month will plead that he was insane during the incident, his lawyer says. He was indicted in federal court in Texas last week for interfering with the crew. [More]
