Richard says his wife’s Hotmail account was hacked, and now she can’t get into her email or fix the problem via Microsoft’s customers service online or over the phone. He writes:
Gmail Account Shut Down For Receiving Errant Bank Spreadsheet
By 9.26.09
The judicial system has spoken in the case of the spreadsheet full of personal data accidentally e-mailed to a random Gmail user by an employee of Rocky Mountain Bank. Google must reveal the account holder’s identity, and the account has been deactivated.
Bank Sends Sensitive Customer Info To Some Random Gmail User
By 9.24.09
Here’s the problem with Gmail: so many people use it that a mistyped e-mail address probably will not result in a bounced message. It will result in your message going to the wrong person, since nearly every derivation of a name is probably a working address.
Online Stores Send Customers Handy Pre-Expired Coupons
By 9.12.09
BJ received the coupon at left, offering $9.99 off at Heartland America on September 9 (9/9/09, get it?) Which would be great if they had mailed it to him before 10 AM on September 10th. “Looks like if I want to use the coupon I will need to build a time machine,” he wrote.
Post Cereal, Please Stop Spamming Anthony
By 7.31.09
Anthony has tried every means possible to get Post to stop spamming him, but Post laughs in the face of reason. And at customer requests. The only thing Anthony feels he has left to try is contacting the FTC, but he adds “I get the feeling that won’t help.”
Why Is Spam Around? Because 12% Of Readers Actually Try To Buy The Stuff
By 7.17.09
Why, in a rational world, does spam continue to exist? Because someone you know—or maybe it’s you—has actually tried to buy something from it, a new study finds. Find that person and beat him (or yourself) with a stapler.
EECB Convinces Jiffy Lube To Pay For Repairs After Damaging Car
By 6.27.09
Jiffy Lube agreed to pay Alison over $250 after botching routine work that forced her to interrupt her road trip for emergency car repairs. Alison’s mechanic said that Jiffy Lube’s attempted transmission fluid flush could have caused “catastrophic car damage” if left unfixed. Jiffy Lube denied all responsibility until Alison fired off an Executive Email Carpet Bomb to C.E.O. Rick Altizer, who agreed not only to reimburse for the repairs, but refunded the original cost of the transmission fluid flush, and tossed in a few coupons for free oil changes.
Updated Contact Info For Best Buy Execs
By 5.7.09
An anonymous tipster sent in an updated list of contact info for some of the people working at the top of the Best Buy food chain. Remember, don’t bug them until you’ve exhausted all other options.
Create Your Own Opt-Out When A Company Ignores Your Requests
By 5.6.09
Mark started getting promotional emails from Hilton over a year ago, and he’s tried all sorts of opt-out strategies:
Microsoft E-mails You as a Reminder That You Opted Out of Receiving E-mails
By 4.22.09
Taking a page from the grossly overpriced playbook of Barnes & Noble college bookstores, earlier this week MIcrosoft sent an e-mail to users of the myriad Windows Live and MSN services reminding them that they…had opted not to receive e-mail from Microsoft. Um, thanks?
Contact Info For Eastman Kodak Company
By 4.3.09
An anonymous tipster provides the following contact info for the Kodak executive team.
Barnes & Noble College Bookstores Sends Email Reminder That You Don't Want Them To Send You Email
By 4.3.09
Gosh, this is really thoughtful of the Barnes & Noble bookstore on the Georgia Tech campus. They sent Steve an email reminder that at some point in the past, he explicitly opted out of receiving any email communications from them in the future. See, he may have forgotten that he didn’t want to be contacted, and how else would he remember it if B&N didn’t contact him to let him know? Update: Shane at Mississippi State University received the same helpful reminder from his campus bookstore, also run by B&N.
Unilever's Opt-Out Page Thinks It's A Tax Form
By 3.31.09
We’ll give Unilever points for offering an exhaustive opt-out page that covers every conceivable form of communication you may be receiving from them. We’ll take all those points away, however, and award them a fail badge for creating the world’s longest, most labor intensive opt-out page you’ve ever seen.
Phone Numbers For Yahoo!
By 3.30.09
If you’re in a pickle with Yahoo and regular customer service isn’t helping you, these phone numbers may be of service:
Facebook Will Let Users Help Draft New Terms Of Service
By 2.26.09
We are open to putting the documents up to a vote. The rules people must do when on the site and what we must do, a two way thing. There will be Comment periods, a council that will help on future revisions.
How To Tell If Your Spam Came From Russia
By 2.6.09
It’s Social Studies time! Did you know that 22% of the world’s spam comes from Russia? It’s fun to get mail from other countries, isn’t it? Andrew Biliter at the blog readrussia.com has some handy tips on how to tell whether that penis enlargement email was written by a vodka-swigging bearded man sitting in an onion-domed house. Or, you know, just a regular Russian. *shrug*
EECB Over Xbox 360 Keeps Getting Bounced Back As Spam
By 2.2.09
Those wily Xbox 360 gremlins are at it again, and this time they’re cracking Michael’s game discs in little spokes along the inner ring of each disc. His customer service call went nowhere, naturally, so someone on the Penny Arcade forum where he posted his story suggested an Executive Email Carpet Bomb. The only problem is, it keeps getting sent back as spam.
