Emailing a company about a product problem via their front-facing email address usually has about as much effect as wishing your way out of debt (just don’t tell the producers of The Secret). But Steve emailed Panasonic and instead of getting nothing or a generic response back, he actually ended up sending a series of emails back and forth with a product engineer who solved his consumer conundrum. Amazing! Here’s his story.
Orbitz: Act Fast, This Promotion Expired Four Days Ago!
By 1.25.09
Orbitz sent out an “email exclusive” advertising 20% off select hotel rooms, which might have been a decent deal if hadn’t expired four days before the email was sent.
Verify-Email Checks If Email Addresses Work
By 1.15.09
One of the obstacles in sending an EECB is that if you’re guessing a whole bunch of executive emails based on a standardized email format, some are bound to bounce. Verify-email.org lets you quickly figure out if if an email address is valid or not. Useful if you want to go through several email permutations fast, without waiting for a bounceback to finetune your results.
Play Anti-Phishing Phil And Learn How To Spot Phishing Attacks
By 1.2.09
Phishing attacks are pretty cleverly designed, because they skip most virus checkpoints altogether and go for the true weak spot in human-computer interaction, the human. Lorrie Faith Cranor, a computer security researcher at Carnegie Mellon University, has been studying phishing attacks to identify new ways to fight them.
Circuit City Turns To Unrelentingly Optimistic Junk Email As The End Nears
By 11.21.08
Reader James forwarded us an unsolicited email from Circuit City that we had to post because it’s just so chipper about the fact that they’ve resorted to spamming him out of desperation. It cheerfully proclaims, “Now you’ll be the first to hear the latest news,” before informing him that he’d been “chosen” as one of their “best customers” to receive spam.
Woman Loses $400,000 To Nigerian Email Scam
By 11.14.08
Why did this woman, a reverend and a nurse, give over $400,000 to Nigerian email scammers? It started with just $100. The emails told her a long-lost relative with the same last name had $20.5 million caught up in the banks of Nigeria. Janella Spears just had to help with a few processing fees…
JetBlue Addresses Your Email To "Dear Mr. Soandso"
By 11.6.08
JetBlue can be so cute sometimes. Apparently, they recently sent out and email addressed to Mr. Soandso explaining how much they missed all the Mr. Soandsos who had not flown with them in a year.
ATT Filters Own ToS Changes As Spam
By 10.23.08
Red Tape Chronicles reports on how AT&T internet decided to announce a change of its Terms of Service (ToS) via email. Some of the policies were contentious enough for some, but then many customers didn’t even receive the email, because AT&T’s own filters marked it as spam. Its questionable whether you can announce you’re changing someone’s contract by email fiat, especially if your own system prevents them from even receiving the message in the first place.
FTC Busts Giant Spam Operation, Enlarges Penis
By 10.16.08
As part of their inquiry, FTC staff made undercover purchases from the sites. No one asked the clandestine buyers to provide verification of a prescription and the shipped drugs did not include doctors’ instructions or dosage information, officials said.
Beware Of Apartment Scammers
By 9.24.08
In the course of searching for a new place to live in Minneapolis, I found a great condo right in the area I was looking for, renting for $900/mo for a 1 bedroom which included electricity, gas, water, sewer, garbage, cable, and high speed internet! Sound too good to be true? You bet…it was a scam.
Online 'Security Questions' Can Be Too Easy To Crack
By 9.19.08
The ease with which a student was able to reset Sarah Palin’s Yahoo email password highlights a vulnerability of so-called “challenge questions” designed to verify your identity: if the questions are about personal details from your life, there’s a risk that somewhere out there on the web, that info is visible to the public. That might be a realistic risk only for public figures, but it’s also possible that friends or family members could answer your questions with a little guesswork. If you want better security, make up fake answers that you’ll remember.
'Rudder' Provides Your Daily Financial Status Via Email
By 9.12.08
Rudder is a new personal finance service that differs from the dozens of other ones now available in two key ways: it presents a simplified overview of your available funds, which it calls “What’s Left,” and it delivers it (along with bill reminders and balance notifications) to your email inbox instead of requiring you to visit a website. Think of it as a highly customized “Very Short List” or “Daily Candy,” only the topic is always your current financial health.
Court Changes Mind, Strikes Down Anti-Spam Law
By 9.12.08
The court noted that “were the ‘Federalist Papers’ just being published today via e-mail, that transmission by Publius would violate the [current Virginia] statute.”
Customer: "I Have A Brain Tumor" Apple Rep: "Not My Problem. Okay. So You Want…"
By 9.12.08
You don’t have to believe everything customers say to you when you’re a customer service rep. You don’t even have to actually care. But if you can’t stop yourself from slipping in phrases like “not my problem” when you’re helping out a customer, maybe you need to try a different career. Like, say, parole officer.
How To Reach Someone At CVS
By 9.10.08
An anonymous tipster sent us the following information today on how to reach the executive level at CVS. Remember, don’t use this to be a jerk to anyone—use it when you have a valid complaint that you can’t get resolved through the recommended paths.
Qwest Updates Contact Page To Explain Why They Don't Accept Emails
By 9.4.08
Yesterday we noted that Qwest has done away with their “email us” option on their contact page, and in a comical example of corporate doublespeak they’d printed, “Your questions and concerns are very important to us, however we are no longer able to respond to email.” Today it looks like Qwest has changed that pop-up window to provide a little more information.
Qwest Does Away With Support Via Email
By 9.2.08
Update: Qwest has updated their contact page to provide (slightly) more information.
