Reader K. wants to let us know that our tips for writing an effective complaint letter helped her solve her parents battle with Comcast. For months they’d been complaining about faulty internet service — only to be told they had the best signal they could get. Turns out, however, that their cable had never been installed properly. Whoops! [More]
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Lose Your Receipt? Walmart Has A Hotline For You
By 4.5.10
Need a copy of your receipt from Walmart? Do what reader Casey did. Call the hotline. If you paid by debit or credit card, they will look up your receipt and fax it to you. [More]
Logitech Miraculously Sends You A New Remote When Yours Dies
By 3.24.10
Reader Eric wants everyone to know that Logitech has great customer service. We’ve heard this before, but here’s some more evidence. [More]
Google Opens Phone Support For Nexus One Customers
By 2.10.10
Hey look, Google has finally decided to take selling smartphones seriously! After initially trying to treat Nexus One owners like Gmail users who’d locked themselves out of their accounts, the company finally admitted it might be good to have actual people on hand for troubleshooting. If you’ve got a Nexus One problem that T-Mobile can’t solve, call 888-486-3987 (888-48NEXUS). The line is open from 7am-10pm ET. [More]
Hammacher Schlemmer Helps Consumerist Reader With Refund
By 11.25.09
This morning, the general manager of Hammacher Schlemmer saw the post about The Unrefundable Headache Wrap and left his contact info in the comments section. I forwarded it on to Tanya, and she’s just emailed me back with good news. [More]
Contact HSBC Bank USA's CEO
By 11.7.09
Having trouble with HSBC? Executive customer service no help? Here’s where to contact the president and CEO of HSBC Bank USA.
Why Can't Microsoft Help Get This Guy's Stolen Xbox Live Account Back?
By 9.25.09
Erik has been patiently trying to get his stolen Xbox Live account back for a month and a half now, but all Microsoft has done to help is lie and fail to follow up on phone calls or emails. Oh, and there was that one point where they sent “how to get your account back” instructions to the person who had stolen the account, which sort of defeated the point.
Ordered From ProFlowers.com? Check Your Statements For Easy Saver
By 5.27.09
Mark has been taking a closer look at his finances and discovered a recurring monthly charge from some company called Easy Saver (easysaverrewards.com). He’s not sure where he supposedly signed up for the service, but his online search revealed a potential connection that he thinks others might want know about.
Comcast's Twitter Reps Save The Day (Again) From Ineffectual Customer Support
By 5.13.09
Comcast might want to slash the budget on its Live Chat service and devote more resources to Frank and Sherri over on the Twitter side of things. The only good stories we hear about Comcast customer service comes from encounters with them, it seems.
Hey Skype, If You're Going To Sell Other People's Numbers, At Least Have A Customer Service Department
By 5.9.09
George’s outgoing Skype calls properly display his SkypeIn number, but if anyone tries to call him back, they’re connected the number’s rightful owner, a nice old woman in Raleigh, NC. George wants to know why Skype sold him someone else’s number, but the internet telecom apparently doesn’t pay anyone to answer their phones.
Updated Contact Info For Best Buy Execs
By 5.7.09
An anonymous tipster sent in an updated list of contact info for some of the people working at the top of the Best Buy food chain. Remember, don’t bug them until you’ve exhausted all other options.
Qwest Has A Twitter Account, Wants To Hear From Customers With Problems
By 5.5.09
Monica, a Qwest representative, sent us an official declaration regarding yesterday’s post; she says that Qwest absolutely does not do any throttling. She also points out that if you have problems you can’t get resolved, try the Twitter route. Their official page is http://twitter.com/talktoqwest.
Letter To T-Mobile Executives Results In Fees Waived, Charges Reversed
By 4.28.09
Chris was surprised to find that T-Mobile didn’t cancel his account as promised a few months ago. What’s worse, the note on his account that mentioned his cancellation request was missing, and nobody at customer service would help him. Chri works for a “very large consumer electronics company” that he won’t name (we’re pretty sure it’s Apple) and thinks customer service is important, so he gave up on the CSR angle and instead came to our site to find contact info for T-Mobile executives. One EECB later, Chris is free from T-Mobile and the ETF they tried to apply.
Contact Info For Eastman Kodak Company
By 4.3.09
An anonymous tipster provides the following contact info for the Kodak executive team.
Email Addresses For Microsoft Executives
By 3.25.09
It’s not uncommon to run into a dead end when trying to resolve your Xbox 360 or Xbox Live issues with the official customer support channels, which is why sometimes you have no recourse other than to try to get the attention of the executives at Microsoft. Here are some addresses to try, culled from the Penny Arcade forums.
United Promises There's No Fee, Then Takes $150 Out Of Your Account
By 3.5.09
We all know that just because a rep on the phone promises you something, that doesn’t mean it’s necessarily true. But in Alan’s case, two different United reps both confirmed, repeatedly—he asked several times before completing the purchase and again before canceling—that he could cancel his tickets within 24 hours of purchase without paying a fee. A week after he canceled, he was hit with a $150 non-refundable fee that one United rep admitted was a new policy that wasn’t in writing—but United still refused to reverse it.
How Do I Use My Circuit City Extended Warranty Now?
By 1.27.09
When Circuit City finally went pining for the fjords, we all understood that their extended warranties and service plans would remain in effect. Assurant Solutions, the company servicing these plans, came right out and said so last week (warning: PDF). But the company contracted to service David’s TV said they can’t reach Circuit City for more info on how to handle in-home support calls, so they’re not going to do anything.
Hey Look, It's Contact Info For Walmart's CEO
By 1.20.09
A very nice anonymous reader just sent us contact info for Michael Duke, the new CEO of Walmart (as of February 1st, 2009). Please use it wisely.
