Dell doesn’t understand the difference between business hours support and 24×7 support. Dell’s website states “We will respond to your sales e-mail inquiries within two business hours, 24 hours a day, 7 days a week!” Wow, what excellent service.
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Dell: Absolutely Free Vista Upgrade 70% Off
By 3.11.07
Brad bought his Dell on October 25th, the day before Dell announced that all future purchases would be eligible for a free upgrade to Vista. Brad called to cancel his order so he could reorder it and be eligible for Vista. Dell, ever the kind soul, told Brad not to bother; they would give him the upgrade for free.
Dell Upgrades Computer By Installing Vastly Inferior Processor
By 2.22.07
Over at TGForumz, rdguerrero writes that Dell replaced his computer’s x6800 processor with an extreme edition 955. That sounds about 7.12 times worse.
My dell computer has been giving trouble form the day i got it. finally they replaced the motherboard and processor however instead of replacing my x6800 they gave me a pentium extreme edition 955. the guy from Dell says this is an upgrade i think he id trying to pass off something on me which chip is better.
His hunch is right. One comparison declares, “Even the X6800 Core 2 Extreme which is clocked at just 2.93GHz is able to kill the 955 Extreme Edition processor pretty much all of the time.” Rdguerrero, taking the sage of advice of forum members calling bs, had a nice little chat with Dell.
The service rep has informed me that he has started the Exchange process and i will be informed by e-mail of updates, but should take approximately 19 labor days for the system to arrive.
19 days? Oh, Dell. Is there anything you can’t bumble? — CAREY GREENBERG-BERGER
Dell: Dead Battery Suffers From "Temporary" Battery Failure
By 2.18.07
Agent (Shikha_01139843): “We have no other option except running laptop with AC Adapter only.”
Select Dell Models Come With Free Electric Shock
By 2.11.07
Dude, you’re getting a shock. An electric shock. If you have a Dell 9400, e1705, m1710, m90, or 6400, and a two-pronged power adapter, Dell has a special hidden feature just for you:
"Dell Laptop Burned Down My House"
By 2.8.07
On Monday morning I was heading to work like any other day.. little did I know that my home was being consumed by a raging fire. I arrived my desk to find that the phone was ringing – I needed to come home immediately was the message.
Dell: Sorry About The Website Glitch
By 1.30.07
I work for Dell headquarters in Round Rock, TX and would like to provide assistance. Though this circumstance is not very common, this error may have occurred when our weekly promotions are being updated and refreshed to the website. Please be assured, our online marketing team is very engaged when issues like these arise and work fast to fix the error. I appreciate the concern you have noted and will forward this information to our website team as feedback. If you have any other readers who have encountered this error and is it being incorrectly reflected on their order, please contact me directly. Send your order number to customer_advocate [at] dell [dot] com. Thanks and have a great day!
Dell Math: $1710 – $386 = $1549
By 1.25.07
Reader Jonathan sends us a screenshot from Dell with the message, “Dell needs a new calculator.” The receipt from Dell lists the “unit price” of a laptop at $1710.00, then at the bottom shows a discount of $386 dollars…resulting in a “subtotal” of $1549. Either their math is wrong, or this is the worst receipt ever. Where did the extra $161 come from? Shouldn’t that sort of thing be clearly marked? —MEGHANN MARCO
Recording Of Wretched Dell Call
By 1.24.07
Listen to these calls and you’ll understand why Dell has a long way to go with their customer service: because people are stupid and don’t work a voice tree like they’re supposed to. It doesn’t help that once this customer finally gets a person, in hardware, he transfers her to a tech support line with a busy signal.
Explodeproof Battery Production Spikes
By 12.22.06
Matsushita announced plans to mass-produce a laptop battery that won’t explode.
Help! Get Our Dell Back!
By 12.16.06
- Please tell me there’s a way to get our laptop back (and fixed) from Dell?
Dell Laptop Languishes For A Month, Shipped Back Unrepaired
By 12.13.06
Eric Farraro’s friend’s Dell laptop broke. He sent it in to Dell for repairs. It sat there for weeks without notice of when it would ship back. He tried to contact Dell by phone, email and online chat, only to get told, “You should have more information in 72 hours.”
Man Sues Dell And Wins… By Serving Court Papers To The Mall Kiosk
By 12.13.06
A NJ man successfully sued Dell in small claims court using a unique approach. He had the court papers delivered to a Dell kiosk in the local mall. [More]
Exploding Laptop Caught On Film
By 11.13.06
They try to test the heat using a remote thermometer (like the one mentioned in today’s Morning Deals) but the temp is so high, the instrument gives an error code. This means the temperature was over 1000 degrees Fahrenheit.
All Laptops Break. Period.
By 10.27.06
This Consumer Reports chart ranks how quickly different laptops need repair.
Neurotically Yours: Tech Support
By 10.25.06
Cute flash movie about Foamy the Squirrel trying to get technical support for a Dell laptop. NSFW with a few lil’ cursies.
No, Dell Ain’t Charging For Replacement Batteries
By 10.18.06
Contrary to the vituperations of Lowell G, Dell is not charging people for swapping out their exploding batteries.
