Brian paid for an Amazon Prime membership in order to expedite shipments. Unfortunately, the company contracted to deliver the goods to him doesn’t seem up to the job.
delays
Home Depot Drives Away Another Customer Forever
By 10.21.09
Two months ago, Mike and his wife decided to re-do their floors. They’re expecting a child in November, so they made sure that they ordered the materials in plenty of time to get everything taken care of before the end of August. Mike even scheduled time off work and had family members come in from out of town to help out.
Dell Lies About Repairs, Ruins Vacation
By 10.20.09
Michael emailed us, and Dell, from a loaner computer while he’s on a trip. His own laptop isn’t working, and thanks to a steady stream of broken promises and incorrect information, now he’s stuck without access to the software and development files he needs for his work.
Founder Of FlyersRights Says Delta Hacked Her Email Account
By 10.14.09
Kate Hanni, the founder of the passenger advocacy group FlyersRights.org, has filed a lawsuit against Delta Airlines in which she claims they hacked her email account and acquired personal email messages sent between her, some journalists, and a guy who was at the time working for Metron, a company hired by the FAA to investigate Delta.
Your Plane Is Probably On Time, Thanks To The Recession
By 10.11.09
The good news, according to a recent report by the Brookings Institution? For the last few years, air travel delays have decreased and travel has become almost bearable. The bad news? That’s because of the decrease in travel due to the recession, and economic recovery will mean more delays. Yay.
AT&T Refuses To Give $3 Credit For Lack Of Service
By 10.5.09
AT&T loves your money and will not give up that money no matter what, even if it means making you waste nearly an hour of an AT&T employee’s time, which surely must be worth more than three dollars. We guess it’s the principal; as long as AT&T refuses to admit they’ve got problems, the problems don’t exist.
Airline Employees Call Police On Angry CEO Who Chewed Them Out
By 9.28.09
This story combines two immutable laws of nature in a surprising twist: that executives don’t always know what their front-line employees are doing, and that airline employees don’t give a f*ck who you are and will call the police if you annoy them.
Ban On Long Tarmac Delays Close To Being Passed
By 9.23.09
If Senator Barbara Boxer has her way, the Senate’s Federal Aviation Administration Air Transportation Modernization and Safety Improvement Act will soon require airlines to “deplane passengers after three hours and would require [the airlines] to provide basic services such as food and water while they are waiting on planes.” The requirement is in the current version of the bill, and Boxer and another Democrat, Senator Amy Klobuchar, have threatened to filibuster it if the language is removed.
DeadlyDeal Neither Deadly Nor A Deal, Just Lame
By 9.15.09
Brandon regrets having done business with DeadlyDeal.com earlier this year. He figured he “couldn’t go wrong” with his mystery box purchase—”after all, my dealings with Woot.com had all been more than satisfactory so far.” But DeadlyDeal is no Woot, friends. Well, except maybe in the creative writing department, because there’s no way those DeadlyDeal customer testimonies (“Thanks for my free iPhone!”) are legit.
Ticketmaster Makes Ticket-Selling Falcons Fan Wait 10 Days For Funds
By 9.8.09
Jeremy sold his Atlanta Falcons game tickets through Ticketmaster, the NFL’s official ticket reseller. Ticketmaster’s FAQ say the money should have been deposited into his account within five business days, but it took longer than that, and Jeremy had to hold the ticketing monolith’s hand throughout the process and get an agent to manually authorize his payment.
Comcast Guarantees You Will Have Your Entire Day Wasted
By 9.1.09
We’re happy for Comcast that it’s a giant company and all, but is it really that impossible to have someone in Connecticut talk on the phone with a Connecticut-based customer about a no-show installation tech who we presume should also be in Connecticut? Maybe that’s the problem—maybe the technician was accidentally outsourced and is presently driving around Mexico or the Antarctic looking for Karah’s address.
Delta Doesn't Care About Your Honeymoon
By 8.14.09
[Note: Sandals has already responded to the post, expressed sympathy, and reached out to Autumn. We’ve removed their name from the headline to more accurately focus the blame on Delta, which is the company really behind the problems.] We get that Delta employees just flat out hate their jobs at this point—that would explain the surly flight attendants on my last Delta flight, at any rate—but why would you take that out on newlyweds, who have their whole lives to be disappointed and deserve that one week of happiness at the start? The least you could do, angry Delta employees, is try to help out after your employer utterly fails to deliver the passengers anywhere near their destination. No, a dingy one-night stay in a hotel room in NYC is not the same as a week in Antigua.
Adobe Takes Four Months And Counting To Process Refund
By 8.9.09
Jeff bought a copy of Adobe Creative Suite 4 back in May during a sale promising a $200 discount. The final checkout price didn’t reflect the discount, but he double-checked the terms and conditions and confirmed that he was eligible. Adobe agreed, and has repeatedly promised to issue a refund. Jeff has been waiting for the check for almost four months, and he’s not alone. Another customer has been waiting on a similar refund for almost a year!
Airline Passengers Bill Of Rights Lurches Down Congressional Runway
By 7.20.09
Tomorrow, a Senate committee will hold a hearing on legislation that grants passengers the right to deplane if their plane is delayed on the runway for more than 3 hours. The legislation will also require that airlines provide water, food, and bathroom facilities during delays. If passed, it will be ignored by Delta.
Amtrak's Exemplary Service Saves You Time And Money
By 7.19.09
Bob didn’t realize that his Amtrak train from Syracuse would be delayed for more than an hour until an Amtrak agent called him up and offered to upgrade him free of charge to an earlier and pricier train. Bob initially declined, but later called back to change his mind. When he got to the station, the same agent realized that he qualified for a cheaper ticket and refunded the difference on the spot.
Delta Screws Man Out Of Family Trip, Business Conference, WSJ Interview, And Two Flights
By 7.15.09
Wow, the folks at Delta really must hate the creative director behind and star of those UPS whiteboard commercials, Andy Azula. On the open letter he published today, he notes that he’s a frequent-flyer with Platinum status on Delta, and until this past June one of their “biggest fans.” Then Delta forced him, his wife, and his twin seven-year-olds to wait 13 hours in the Richmond, VA airport, while their luggage remained trapped on a plane that was forever “almost fixed.”
Turtles In Heat Shut Down J.F.K. Runway
By 7.12.09
78 turtles ambled out of Jamaica Bay on Wednesday to make sweet, sweet love all over one New York City’s busiest runways. It took Port Authority workers 35 minutes to shut down the impromptu nightclub, but the damage was done and travelers at J.F.K. experienced delays of up to an hour and a half.
Beanbag Chair Website May Actually Be Run By Beanbag Chairs
By 6.18.09
Eric and his girlfriend are trying to acquire a beanbag chair from sumolounge.com, but there have been some hiccups. Eric is a former retail manager, so he’s actually pretty understanding about how things can go wrong with fulfillment. Now that Mindy is just flat out ignoring him, however, he may have lost his patience. Update: The founder of sumolounge.com has responded in the comments below.
