Wow, the folks at Delta really must hate the creative director behind and star of those UPS whiteboard commercials, Andy Azula. On the open letter he published today, he notes that he’s a frequent-flyer with Platinum status on Delta, and until this past June one of their “biggest fans.” Then Delta forced him, his wife, and his twin seven-year-olds to wait 13 hours in the Richmond, VA airport, while their luggage remained trapped on a plane that was forever “almost fixed.”
