Sifting through readers’ customer service stories, it seems that Logitech has really great customer service, and the company stands by its products: once you’re actually able to get hold of them. Reader Matt writes that when he called in looking for a replacement for a dead speaker, expecting to pay for it, Logitech simply shipped him an entire new system instead. For free.

I have an old set of Logitech X-530 speakers. Recently, they rear left speaker decided to quit. I had bought these back in 2005, and they came in a white box. I called logitech trying to find out how much a single replacement rear left speaker would cost. The rep took me through some troubleshooting things, like plugging it into a different port, different source, power cycle, the like. Finally, after they determined it was the speaker, they asked for my address. I gave them it, figuring they wanted to charge me.

I asked how much it would be, since they were getting my information. He said it wouldn’t cost anything since a speaker had just faulted.

Two weeks later, a large box showed up at my house. Logitech didn’t send me a new speaker. They sent me a new 5.1 system, retail box and all. No charge.

Sympathetic customer service rep or systemic awesomeness? Either way, Matt is happy.

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