The madness of March, when 32 bad businesses began pummeling each other mercilessly in an orgy of blood and denied extended warranties, has been refined and honed into the brutal fiery fury of April, as only eight names cling tenuously to their claim to be the Worst Company In America. [More]
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Worst Company In America Round 2: Comcast Vs. DirecTV
April 2, 2013
If these two competitors were running this WCIA slap-fight, they would charge you to watch it on pay-per-view, then screw up the bill and cancel your service in the middle of the bout. [More]
Meet Your Worst Company In America Not-So-Sweet 16!
March 27, 2013
Last week, 32 terrible titans of industry stepped on to the blood-stained mat of WCIA Death-and-Dismemberment Arena, but only 16 remain in this bestial battle royale to take home the treasured Golden Poo. [More]
Worst Company In America Round 1: Comcast Vs. T-Mobile
March 25, 2013
Another big name steps into the WCIA semicircle of crippling depression and generalized anxiety, as a former tournament champ takes its first step toward retaking the title. [More]
Comcast VP Says U.S. Isn’t Falling Behind Rest Of World In Broadband, Probably Can’t Read Graphs
By 3.22.13
Companies like Comcast, Verizon, and Time Warner Cable talk about delivering “blazing fast speeds” via their broadband services, but critics have long held that the U.S. is falling behind other developed nations in providing high-speed Internet access to consumers. A Comcast VP says this is all a misunderstanding, because she apparently doesn’t know how to read. [More]
Comcast Offers Broadband So Fast, The Promotional Price Ends 6 Months Early
By 3.19.13
Where are six months and twelve months basically the same thing? At Comcast, of course. The cable company/ISP/overlords of all media want to show us all that they have a poor grasp on math. We can laugh it up all we want, but the joke’s really on reader Bubbicito. It doesn’t matter how confusing he finds the deals in Kabletown, because he doesn’t have any other choices for high-speed broadband. He can still vent at Consumerist, though. [More]
Comcast Locks Customers’ Screens On C-SPAN In Middle Of Basketball Game
By 3.19.13
Comcast customers in the Nashville area were watching college basketball this weekend when the broadcast was interrupted by emergency alerts about coming storms. Problem is, when the alert was over, the basketball game had been replaced by C-SPAN and customers were unable to change the channel. [More]
Comcast Charges Me $40 For The Pleasure Of Letting It Fix Its Own Screw-Up
By 3.12.13
It’s bad enough that a Comcast tech futzed with the exterior connection to Consumerist reader Grant’s cable line, resulting in weak and dropped connections. But the folks at Kabletown never seem satisfied to stop at bad enough. [More]
Comcast CSR Provides Perspective On Why People Hate The Company
By 3.8.13
When we hear stories of inept or insufficient customer service, we often wonder whether it’s a case of a bad employee not willing to listen to the customer, or if it’s an unfortunate staffer being shackled by a system that treats the customer like a necessary evil. According to one billing and tech support rep for Comcast, it’s a bit of both. [More]
Minnesota City Fights Back Against Comcast Rate Hikes
By 3.6.13
Following Comcast’s decision to start charging $1.99/month for previously free converter boxes and a nearly 10% rate hike for some customers, the mayor of Eagan, MN, has written lawmakers and regulators asking for the right to rein in what the city’s residents pay for cable. [More]
After Much Delay, The Anti-Piracy “Six Strikes” Program Is Nearing Launch
By 2.25.13
A program intended to fight online piracy without resorting to prosecution was supposed to go live last year but was repeatedly delayed, most recently by Hurricane Sandy. But the folks running the Copyright Alert System (better known as Six Strikes) say it’s ready to go. [More]
Comcast Testing Out Prepaid Internet Access
By 2.20.13
Given that millions of consumers choose to use prepaid wireless plans for their phones, is it that much of a stretch to think the prepaid model will work for home Internet access? That’s what Comcast is trying to figure out with its new Xfinity Prepaid service. [More]
Which ISPs Are Providing The Speeds They Advertise?
By 2.15.13
Once again, the FCC has put a wide range of Internet service providers to the test to see whether or not they are delivering on the speeds they advertise to customers. And while it the majority of ISPs are not far off, with a few actually over-delivering, some still have a way to go. [More]
Bank Of America, Comcast Among Familiar Names In List Of Least Reputable Companies
By 2.14.13
Once again, the folks at Harris Interactive have released their Reputation Quotient Report, which rates public perception of 60 highly visible companies. Regular readers of Consumerist will not be shocked to see which companies brought up the rear this year. [More]
Comcast Set To Swallow NBCUniversal Whole With $16.7 Billion Buyout
By 2.13.13
What would Liz Lemon do? Well 30 Rock did get in its parting jab at Comcast during its series finale recently, but we’re sure Liz and Jack Donaghy would have plenty to say about Comcast’s $16.7 billion buyout of NBCUniversal. Kabletown — er, Comcast, is gobbling up General Electric’s 49% stake in the company, which will make it the 100% overlord supreme. [More]
Surprise, Surprise: Expert Says Many Broadband Meters Are Inaccurate
By 2.8.13
While Internet providers look more toward capping data usage and penalizing customers for overages (even though it’s becoming less expensive to provide this service), one expert says many devices used to determine a customer’s usage are not sufficiently accurate. [More]
Comcast Resolves Consumerist Reader’s Auto-Pay Paradox, Then Screws It Up All Over Again
By 2.5.13
You may remember the story of Consumerist reader L. Back in October, he was puzzled how Comcast had him listed simultaneously as being enrolled in its automatic payment program and not in the program. After his story appeared here, it looked like everything had been resolved. Appearances can be deceiving. [More]
30 Rock Gets In One Last Comcast Dig Before Going Off The Air
By 2.1.13
The final episode of 30 Rock aired on NBC last night, and whether you enjoyed the series or not (we did), you had to admire how it was never afraid of biting the hands that fed it for seven seasons. [More]
