A Comcast technician in Georgia was charged with stealing from his customers homes when he went to make repairs, including jewelry from a recovering cancer patient. [More]
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Comcast Rolls Out $10 Internet Access For Low-Income Families
By 8.5.11
As a condition of Comcast’s acquisition of NBC, the folks at Kabletown have created Internet Essentials, which offers internet access to low-income families for $9.95/month so long as they meet certain criteria. [More]
Comcast Sues DirecTV Over NFL Sunday Ticket Ads
By 8.4.11
Ever since DirecTV began running an ad campaign touting that NFL Sunday Ticket is now available at “no extra charge” (huge asterisk), we’ve been hearing complaints from football fans and DirecTV subscribers alike that these ads do their best to hide the fine print of the deal. Now it seems that Comcast has taken up the cause — and taken DirecTV to court. [More]
FCC Broadband Study Shows Which Companies Actually Come Close To Meeting Advertised Download Speeds
By 8.2.11
Today, at — of all places — a Best Buy in Washington, DC, FCC Chairman Julius Genachowski announced the results of the agency’s Measuring Broadband America study, which looked to put a more accurate number on what consumers should be expecting from their broadband providers. [More]
Get Help In Comcast Direct Forums
By 7.25.11
Another place where you can get help with your issues with Comcast is in the Comcast Direct forums over at the Broadband Reports message boards. [More]
Frustrating Chat With A Comcast Rep Impersonating A Robot
By 7.22.11
Is it a man or a robot? A robot impersonating a man? A man impersonating a robot? Such are the questions that flitted through bobbymac’s head as he engaged in text-based dialogue with a Comcast customer service rep. [More]
Audio: Fan Begs Comcast "Executive Customer Relations" For Fox Soccer HD
By 7.21.11
The clock is running out. English Premier League soccer kicks off on August 12th. Many satellite and cable providers have added the Fox Soccer Channel in HD, but Comcast still has not in the Bay Area. Soccer fans who want to see the beautiful game in HD are looking to switch providers if Comcast doesn’t add FSCHD pronto. This is an audio recording one of the fans made to Comcast “executive customer relations.” My favorite part is how at first the rep says one of the holdups is bandwidth issues and then after the fan proves that wrong and says “The bandwidth argument doesn’t hold up either,” the rep agrees and says, “I know, I know.” [More]
How To Check Your Stats If Your Comcast Bandwidth Meter Is Broken
By 7.14.11
After reading the story about the guy whose internet was shut off for a year by Comcast as punishment for breaching their data cap, reader Brian tried to check out his Comcast bandwidth meter. He did not want to have the same fate befall him. However, when he got to the screen, all the data and graphs that had been there months before were gone. Comcast told him that the bandwidth meter isn’t working for some customers but gave him a number to call if he needed to check on his data consumption. [More]
Comcast Denies Man Internet For A Year For Breaking Data Cap
By 7.13.11
There’s been a lot of ballyhoo about ISPs setting caps on how much data you can use, but here’s a story from a guy who actually broke the cap. And now Comcast has shut off his internet for a year as punishment. [More]
5 Pay TV Companies Make 19 Most Hated Company List
By 7.13.11
5 of the 19 companies getting the lowest scores on the American Customer Satisfaction Index are pay TV providers. In 3rd, it’s Time Warner, 4th, Comcast, 5th, Charter, 17th, Cox, and 18th, Dish. Hmm, why might that be? [More]
I Should Never Have Given Comcast A Second Chance
By 7.11.11
After leaving Comcast because of their prices, John tried to come back to try and get some faster internet. But despite being a prior customer, nobody could give it to him because they couldn’t verify his address. Even though this address had already received service in his name. Neither the online order system, chatroom CSR, local office, nor a regional salesperson could help. Shrug, what’s one dissatisfied customer when you have a virtual monopoly? [More]
Comcast, Verizon, Others Hop On Board Anti-Piracy "Copyright Alert System"
By 7.7.11
We know, because you’ve told us, that a number of you prefer to get your movies and premium TV via less-than-legal internet sources. We’re not going to judge you for that, but you may soon begin seeing notices from the new Copyright Alert System to let you know that they are aware of your dirty downloads and would you kindly stop. [More]
Comcast Makes Up Imaginary Residential Account, Harasses You To Pay For It
By 7.7.11
S. has a super-special type of Comcast business account called Teleworker Enhanced. This account allows him to have business-class Internet access in his home. The problem, as far as Comcast is concerned, is that he has a business-class account in his home, so they keep making up a phantom residential account to charge him for, then send him to collections. He’s had enough. [More]
Comcast Keeps Calling About My Appointment, Except I'm Not A Comcast Customer
By 6.24.11
Even though Comcast recently announced it would be be shortening the time windows given to customers for installation and repair appointments, many of you expressed the sentiment that this won’t do anything to improve service if the rest of Kabletown remains broken. You may be right. [More]
Netflix Lets You Downgrade Video Quality So You Don't Hit Bandwidth Caps
By 6.23.11
With providers like AT&T and Comcast adding on limits to how much bandwidth you can use per month, Netflix has rolled out a feature that lets you downgrade the streaming video quality so you don’t use as much data and incur overages. [More]
Comcast To Give Shorter Windows For Its Service Techs To Not Show Up At Your House
By 6.21.11
Anyone who has spent a day, or two, or three, waiting for a cable service tech to show up knows that the “8 a.m. to noon” or “noon to 4 p.m.” window they were originally given is laughable. But Comcast says it has actually made improvements that will allow them to give customers two-hour windows during which its service techs will not show up. [More]
Would You Trust Comcast With Your Home Security?
By 6.8.11
Obviously quite unsatisfied with consistently being rated at the bottom of the barrel for providing cable, phone and internet service, Comcast has decided to show it can excel at being inept in new and exciting fields by launching Comcast Xfinity Home Security service in handful of markets. [More]
Comcast Hangs Up On Me When Office Hours End
By 6.6.11
If you plan on calling Comcast customer service, make sure it’s not within minutes of closing time for Kabletown operators because they won’t stick around to hear you complain about their awful service. [More]
