Bank of America may have lost this year’s Worst Company In America tournament by the narrowest of margins, but the results of a new customer service satisfaction survey put BofA at the head of the class when it comes to irking consumers. [More]
comcast
Family's Comcast Signal Obscured By Tangled Vines, Incompetence
By 5.20.11
David has finally reached the end of his cable when it comes to Comcast reception at his house. He has had multiple technicians out to help. He has contacted the executive customer service SWAT team. He has Twittered. His connection is still crappy, and he’s locked in a contract. He finally fired off this letter to company executives, hoping that people at or above the Jack Donaghy level can help him receive the service he’s actually paying for. [More]
Comcast Pulls $18,000 Donation Over Tweet About FCC Commissioner Turned Kabletown Flunky
By 5.20.11
Comcast is apparently very unhappy with the fact that it was eliminated in the Final Four of this year’s Worst Company in America contest. First, it goes and makes the ethically questionable move of hiring a still-active FCC commissioner, and now comes a report that the Kabletown Krew have pulled $18,000 in funding to a non-profit organization all because of a Tweet about that commissioner’s hiring. [More]
AT&T, Comcast Rank Last In Customer Satisfaction Surveys
By 5.17.11
The folks at the American Customer Satisfaction Index have released their annual report on the various elements of the information sector. And it probably won’t come as a surprise to Consumerist readers that AT&T’s wireless division and Comcast each brought up the rear in their respective fields. [More]
FCC Commissioner Turned Comcast Flunky Defends Herself
By 5.16.11
Last week, FCC commissioner Meredith Atwell Baker raised a lot of eyebrows when — only months after voting to approve the controversial merger of Comcast and NBC — she announced she would be jumping ship to become Senior Vice President of Government Affairs, NBCUniversal. The lame duck commissioner recently released a statement to defend herself against allegations of impropriety. [More]
FCC Commissioner Approves Comcast/NBC Deal, Leaves FCC To Go Work For Comcast
By 5.11.11
A few months ago, the Federal Communications Commission approved Comcast’s purchase of NBC by a vote of 4-1. At the time, many people joked that the commissioners were all just securing themselves a gig at Comcast for their post-FCC careers. Today, that joke became less funny after Comcast confirmed it has indeed hired one of the four commissioners who approved the controversial deal. [More]
Sick Of Comcast Rate Hikes, Boston Mayor Asks FCC To Let City Regulate Cable Prices
By 5.9.11
In the city of Boston, where most residents only have access to Comcast service, the price of basic cable has soared 60% over the last three years. So the city’s mayor, Thomas Menino, has asked the Federal Communications Commission to let the city regulate the cost of cable. [More]
Comcast Customers Now Have On-Demand Access To Prime-Time Shows From All Networks (Except The CW)
By 4.29.11
In an effort to actually provide its hordes of unhappy customers with something useful for their cable dollar, Comcast has announced that it has made deals to bring almost every prime-time network show to its on-demand lineup. [More]
Netflix Now Has More Subscribers Than Comcast
By 4.28.11
The Rubicon has been crossed. Netflix now has more people subscribed to it than Comcast. Netflix reported 23.6 million subscribers at the end of the 2011 first quarter, while Comcast ended 2010 with 22.8 million. (They could still possibly report more but considering that they’ve been dropping the past few quarters, it’s unlikely). See, we don’t need to worry about hegemony or legal monopolies, they’ll just obsolete themselves out of business. [More]
FCC Commissioner Michael Copps Talks Mergers With Consumerist
By 4.22.11
Of the commissioners on the FCC, Michael Copps is easily the most outspoken in his opinion on media consolidation. In January, he was the only commissioner to vote against the sale of NBC to Comcast, saying that the deal “grievously fails the public interest.” More recently, he’s expressed his skepticism about how smoothly the AT&T purchase of T-Mobile USA will go. And he’s also a cool enough guy to sit down for a chat with Consumerist. [More]
Worst Company In America Final Four: BP Vs. Comcast
By 4.13.11
Globs of crude oil are washing up on the shores of Kabletown in this battle to determine which craptastic corporation moves to tomorrow’s Worst Company In America death match! [More]
Here They Are: Your Worst Company In America Final Four!
By 4.12.11
Thirty-two entered. Four remain. And in the end, there can be only one. [More]
Worst Company In America Elite 8: Comcast Vs. AT&T
By 4.11.11
With only one slot left in this year’s WCIA Final Four, it’s time for the reigning Golden Poo-holders of Kabletown to defend their title against the forces of the Death Star. [More]
Comcast's CEO Pay Valued At $31.1 M. Did He Earn It?
By 4.7.11
$31.1 million is what you get for being the CEO of Comcast, reports the AP in their breakdown of Brian Robert’s compensation package. Do you feel this pay is deserving and accurately reflects your experience as a Comcast customer? Our handy poll has buttons that you can push to tell the world your opinion. Just don’t push the red button with the lips on it. That orders more naughty movies and makes a silver bell in Brian Robert’s office go ting-a-ling. [More]
Comcast Has Been To My House 12 Times, Still No Cable
By 4.6.11
We receive a ton of e-mails from Comcast customers (and customers of all cable/internet/phone companies) about having to spend multiple days waiting for techs to install or fix their service. But most stories end — either happily or with the customer just giving up — around the third or fourth visit. That’s why we were so blown over by the story of one customer in Washington state whose ordeal with the reigning Worst Company In America has gone on for over four years. [More]
Say Hello To Your Worst Company In America Elite 8!
By 4.6.11
Two rounds of WCIA bloodshed are in the book and the beaten bodies of 24 multi-billion dollar companies are being hauled off to be burned on a pyre. But for those businesses left standing — let’s call them the Elite 8 — the parade of pain marches on. [More]
Worst Company In America Sweet 16: Comcast Vs. Best Buy
By 4.4.11
The reigning WCIA champ struts into the blood-stained octagon to defends its title against a bunch of geeks in blue shirts who fancy themselves as contenders to the Worst Company throne. [More]
How Do You Convince The Cable Co To Lay Broadband To A Semirural Area?
By 3.28.11
Like many Americans, Liv and her neighbors are cut off from high-speed broadband access because they live in an area that the cable company says is too far for them to run lines to. She says she’s spent a few years trying to convince them but hasn’t made any headway, even getting the neighbors to band together and say they would all agree to service. What can she do to change AT&T or Comcast’s mind, or can she even and would she be better off with a DIY solution? [More]
