Remember last May when then-FCC commissioner Meredith Atwell Baker (pictured at left) ruffled a lot of feathers by taking a job at Comcast, only a few months after approving the cable company’s controversial merger with NBC? Well, Congresswoman Maxine Waters hasn’t forgotten, and she’s introduced legislation aimed at preventing these kinds of obvious shenanigans. [More]
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New Bill Would Prevent FCC Commissioners From Jumping Ship To Companies Whose Mergers They Just Approved
By 12.21.11
Comcast Lures Me Back With Promotion Only To Later Deny It Ever Existed
By 12.19.11
Feeling like you’re forced to do business with Comcast because of a dearth of other options is a bad way to start things off, as Consumerist reader M.K., says, “I would never deal with Comcast if I felt that I had the choice not to.” But after checking out a Comcast offer that was priced right, M.K. decided to take the leap. [More]
Comcast, Time Warner Cable Give Up Dreams Of Becoming Wireless Powerhouses, Sell Spectrum To Verizon
By 12.2.11
Over the last decade, cable companies have done a decent job of picking up ground in the home phone market, and many have attempted to make inroads into selling wireless data services. But it looks like two cable titans have given up their dreams of becoming wireless wonders, as Comcast and Time Warner Cable have sold billions of dollars of spectrum to Verizon Wireless. [More]
Yes, You Can Now Buy Actual Dunder Mifflin Paper
By 11.28.11
Between the rumored cancellation of Community and well, just about everything else it screws up on a regular basis, NBC can’t do many things properly these days, except merchandise licensing. First, there was Ben & Jerry’s Schweddy Balls ice cream and now comes actual paper from Dunder Mifflin, the paper company which is the subject of the longest continually running documentary on U.S. TV, The Office. [More]
Fewer Cable Customers Fleeing Comcast
By 11.2.11
Like many cable providers, former Worst Company In America title-holder Comcast is feeling the pain from customers who are choosing non-cable options for video content. But according to the latest numbers from Kabletown, the stream of defectors has slowed down a bit. [More]
Costco, Amazon Top Most-Trusted Company Survey; Comcast Brings Up The Rear
By 10.19.11
We live in a time where very few companies engender a lot of trust in the buying public. But some businesses still do a better job than others at developing a positive relationship with consumers. [More]
Customer Gets Comcast To Credit Him $150 For All His Vacation Time They Wasted
By 10.18.11
Ryan was able to get a $150 service credit from Comcast by asking for them to pay him back for all the vacation time he missed waiting around for a service tech who never showed up. [More]
Which Internet Provider Is The Best For Streaming Netflix?
By 10.17.11
How well you’ll be able to stream season two of Breaking Bad on Netflix may depend largely on which company you’re paying to provide internet service to your home. Netflix has just released the results of its own study on network performance and the results may not surprise you. [More]
How To Say No To Arbitration With Your Cable Company
By 10.12.11
Here’s something neat. Comcast, Time Warner Cable, and Cablevision/Optimum actually let customers opt out of arbitration when they sign up. If you don’t want to give up your right to personally sue them in a court of law and be forced into a kangaroo court overseen by a judge whose fees are paid for by the company you’re suing, Cablevision will let you. The caveat is that you have to tell them within 30 days of signing your contract. Here’s the links and relevant contract language to opt-out: [More]
Xbox 360 Finally Getting More Live & On-Demand TV
By 10.5.11
It’s been reported for quite some time that Xbox 360 users would eventually get access to more streaming video options. Earlier today, Microsoft announced that it has partnered with a number of content providers to bring content from HBO, SyFy and even more for Comcast and Verizon FiOS subscribers. [More]
Update: Comcast Sends You To Collections For Bill You Already Paid
By 9.26.11
Last week we brought you the story of Bruce, whom Comcast had sent to collections over a bill he should have never been charged in the first place. After his story went up, Comcast reached out through us to Bruce to give him sweet satisfaction. [More]
Comcast Installer Arrested For Exposing & Playing With His Cable In Front Of Customer
By 9.20.11
Whenever you open the door for a cable installer, plumber, contractor, etc, you are not only trusting that these people will do a decent job — or at least the job they are being paid to do — but that they won’t violate your trust by, ya know, exposing their genitals and masturbating in your living room. [More]
Comcast Sends You To Collections For Bill You Already Paid
By 9.19.11
Bruce cut the cord with Comcast and returned all his gear. It looks like the right hand didn’t know what the left was doing, as Comcast has now sent him to collections for a bill that he already paid. [More]
Cox Giving Service Credits For Irene, Comcast Not Really
By 9.7.11
Cox Communications is giving out credits for users who lost cable service during Hurricane Irene. Here’s how to get it: [More]
Why Does Comcast Keep Telling People My Sister In Oregon Is A TV Repair Business In New England?
By 9.7.11
Jack’s sister was recently assigned a new phone number after moving to a different area. That’s not unusual. What is unusual is that she keeps receiving phone calls from people in New England looking for a nonexistent TV repair service. [More]
Comcast Withdraws Complaint About DirecTV NFL Sunday Ticket Ads
By 8.19.11
UPDATE: A DirecTV rep tells Consumerist that Comcast is “grossly misrepresenting” the situation. [More]
What Would You Want To See On A Cable Customers' Bill Of Rights?
By 8.18.11
Over at our former sibling site Gizmodo, they have cobbled together what they believe is a list of the basic rights any cable customer should have when it comes to service, billing and selection. We wanted to throw it out there to see if you agree. [More]
Report: Record Number Of Cable Customers Cutting The Cord
By 8.10.11
Hear that snipping sound? No, it’s not squirrels nipping at your FiOS cord. It’s a record number of Americans cutting ties with their cable and satellite providers. [More]
