Chase froze Micah’s checking accounts with a $9.9 million overdraft fee after he took the ultra-suspicious step of opening a joint checking account with his girlfriend. Rather than merely freeze the joint checking account, Chase decided to freeze all of Micah’s assets until they could verify that their customer of thirteen years was really whom he said he was. Not even a letter from the Social Security Administration, handed to the local Chase branch and sent to Chase’s fraud unit could stop Micah’s debit card from being canceled. Now Micah has no access to his cash, a $9.9 million charge to his name, and still no joint checking account with his girlfriend. [More]
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Recently Deceased Soap Business Says Chase Killed It With Bank Error
By 7.7.10
Bliss Soaps in Seattle is owned by a guy whose family has been making soaps for three generations. The four-year-old business recently had to shut its doors — allegedly over a bank error that froze its accounts during the holiday season. Now there is a goodbye sign on the door and a possible lawsuit pending against Chase. [More]
Sexy Banker: Chase Told Me To Shut Up About Citibank Lawsuit
By 6.7.10
You remember last week’s story of the former Citibank employee who claimed she was fired for being too sexy? Of course you do. Now she’s claiming that her current employer, JP Morgan Chase, has asked her to stop her public campaign against a fellow banking giant. [More]
What's The Best Card For International Travel?
By 4.27.10
When hitting the shops overseas, many credit cards will charge you additional international transaction fees. The savvy traveler needs to equip themselves with a credit card that charges low or no fees at all. Here’s the current rates for the seven credit cards with the lowest international transaction fees: [More]
Chase Charges $5 To Use Non-Chase ATMs Outside The U.S.?
By 4.21.10
Chase says this about using non-Chase ATMs: “$2 each for any non-Chase ATM withdrawal, balance inquiry or transfer. $3 per ATM withdrawal outside the U.S.” You might think that means it costs $2 in the U.S., and $3 outside. You’d be wrong. [More]
Chase To 15% Of Cardholders: Drop Dead
By 4.16.10
15% of current Chase credit card users are going to get the axe, Chase CEO Jamie Dimon announced in a shareholder letter this week. “In light of new regulations,” that forbid sucking in customers with zero-interest introductory rates and then ratcheting up lunatic penalty rates, “we deem them too risky.” Other highlights from the letter (PDF): [More]
When Chase's Mortgage CEO Says "Come To Me" With Problems, He Means "See If You Can Catch Me As I Run Away"
By 4.14.10
Reuters is reporting that JP Morgan Chase’s CEO for their home mortgage business hightailed it out of a congressional hearing after telling borrowers they could come to him with their mortgage problems. Too bad there were some in the audience! Whoops! [More]
Chase Enrolled Me in Payment Protector Against My Will, Starts Charging Me
By 4.13.10
David got suckered into Chase’s Payment Protection plan and was stuck with a monthly charge of nearly $30, all because he unwittingly authorized his membership by accepting information about the program. [More]
Chase Sued For Telling People To Stop Paying Mortgage, Then Foreclosing
By 4.7.10
We hear stories all the time about people who are having trouble paying their mortgage, call the bank for help, and are then told there’s nothing the bank can do unless they stop paying their mortgage. Well, one couple is suing Chase after they followed that advice, and then got foreclosed on. [More]
Is Chase's Overdraft Fee "Opt-In" Purposefully Confusing?
By 4.6.10
Reader Victor, a former WaMu customer who wasn’t exactly pleased to end up with Chase, thinks the bank’s Federal Reserve mandated on-line overdraft fee “opt-in” form is purposefully confusing. He’s sent a screenshot so you can take a look for yourself. [More]
Worst Company In America 2010: Chase VS Capital One
By 3.26.10
Another banking showdown. CapitalOne, notorious for shady fees and now for raising interest rates ahead of the CARD Act, and Chase… well, we suppose this sums up how people feel about the banking giant. [More]
Anonymous Protestor Leaves Pile Of Manure In Chase ATM Vestibule
By 3.23.10
Someone who was fed up at Chase made a special deposit on the floor of one of their ATM vestibules in NYC a couple of days ago. Fortunately for the clean-up crew, it looks like it was manure and not actual human poop. [More]
Sued By Chase For $7k, In Debt For $40k+, I Think I'll Declare Bankruptcy
By 3.23.10
Justin’s friend who was being sued by Chase Bank for $7,500 has an update for us after he and his friend read our advice and your comments on his situation. Turns out he’s not just in debt for $7,500, but for over $40,000: [More]
Reach Chase Executive Offices For Mortgage Modifications
By 3.15.10
Here is a fun-pack of executive escalation contact info you can use if you’re trying to get Chase to modify your mortgage. With the bureaucracy and indifference staring you down, you’ll need every vector you can get your hands on. [More]
Chase Returns Retired Teacher's Stolen $6,200
By 3.10.10
For some reason, Chase bank decided to take a second look at the $6,200 an unidentified person removed from Bronx retiree Ernest Nitzberg’s checking account. It just might have been the outcry after he shared his story with a global audience on the Huffington Post. [More]
Having A Problem With Chase Bank? Here's Where To Turn
By 3.6.10
We have a lot of executive customer service contact information for Chase credit cards, but not as much for Chase bank. That’s all about to change, my friends. Here’s someone you can turn to if you have problems with the banking side of Chase. Remember, only pester executive customer service contacts once you’ve exhausted all other options. [More]
Arrest Warrant Issued For JPMorgan Chase CEO Jamie Dimon
By 3.4.10
Last week, JP Morgan Chase CEO Jamie Dimon was a wanted man in the city of Atlanta. The city solicitor issued a warrant for his arrest. [More]
