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Those of you with Macs will soon be able to use Netflix’s “Watch Instantly” feature. Hooray! [CrunchGear]
apple
Update: Woot Customer Demands Non-Existent Black iPod Headphones
By 10.20.08
Last week, Woot asked Consumerist readers what it should do about a customer who was irate that their black iPod came with white headphones, despite the fact that Apple does not make them. The post was notable for several reasons. One, I think it might have been the fist time we posted a complaint from a company. Two, with over 477 comments, I think we broke a new comment record on a single post. After carefully evaluating your responses, Woot has said they’ll offer Millard a full refund and send a box with a pre-paid shipping label to send the iPod back in. This is acceptable to me. As I’ve said in the past, it’s all about the money. Once you have your money back as a customer, there’s nothing to complain about.
Woot Customer Demands Non-Existent Black iPod Headphones
By 10.14.08
In what is probably the second-worst consumer complaint we’ve received, Millard is mad at deal-a-day site Woot because he bought a black iPod from them and it came with white headphones. He demands black headphones. Woot needs your help in solving this consumer crisis.
AT&T Says Your Jesus Phone Can Be In Three Places At Once, So Pay Up
By 10.9.08
Wow, those iPhones really are amazing. Chris’ iPhone can make a call from Nicaragua the same time it’s incurring a data roaming charge in Mexico—all without leaving Chris’ side in the U.S. Some skeptics will probably just say there’s a problem with AT&T’s records, or the phone’s SIM card was cloned or something, but AT&T believes. That’s why they want Chris to pay that bill each month it keeps happening.
Reach Apple Executive Customer Service
By 10.7.08
Two guys who can help you out with escalated Apple issues:
Apple Offers Cash To Powerbook, iBook Owners With Defective Power Adapters
By 10.4.08
Apple has agreed to settle a class action lawsuit prompted by PowerBook and iBook power adapters that could fray, break, or dazzle the eyes with spectacular bursts of dangerous sparks. Anyone whose power adapter failed within three years of purchase and then bought a replacement adapter is a part of the settlement.
By 9.23.08
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Warner Brothers forgot to include the advertised iPod-compatible digital file on its Blu-ray copy of “Speed Racer.” It’s now offering an online trade, where owners of the disc can exchange their PlaysForSure authorization code for an iTunes store redemption code. (When filling out the form, for “Support Request Type” select “Authorization Code and Licenses”.) [warnerbros] (Thanks to Sabler!)
Deposit $75,000 With TD Ameritrade And Get A Free iPod! OMG!
By 9.22.08
We guess there’s really no point at which you’re “comfortable” enough to not be tempted by a FREE iPOD! OMG! Reader Jonathan forwarded this email from TD Ameritrade in which they tried to entice him to deposit either $75,000 or $50,000 in order to get himself a free iPod Touch.
Apple Recalls Faulty iPhone 3G Power Adapters
By 9.21.08
Remember that game where your parents would tell you not to stick your fingers in electrical outlets and then you would and you’d get shocked? Well it’s now a real-life app for iPhone 3G owners! Here’s how to play: plug your iPhone 3G’s ultra-compact USB power adapter into the wall. If the prongs break off and get stuck in the outlet creating a risk of electrocution, you win! Or lose. Probably the latter, which is why Apple recalled the devices on Friday.
Microsoft Wants You To Know That They're Proud To Be "A PC"
By 9.18.08
The next phase of Microsoft’s new advertising campaign launches today, and the company is taking some shots at Apple’s ubiquitous “I’m a Mac, I’m a PC” tv spots. The New York Times says that the new campaign will feature interesting, exciting people (like the dude in the shark cage above) embracing their “PCness.”
By 9.17.08
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Update: Here’s how you can exchange your PlaysForSure code for an iTunes redemption code. Movie fans over at forum.blu-ray.com say Warner Bros’ new release of “Speed Racer” promises a digital copy of the movie that will work on iPods, but there’s no such thing on the disc—only protected WMV files. [blu-ray.com] (Thanks to Sabler!)
Apple: MacBooks Can't Handle GarageBand
By 9.13.08
Two Apple customer service representatives told reader Mark to blame his MacBook’s four hard drive crashes on GarageBand, professional-grade software that his puny consumer-grade laptop ‘can’t handle.’ Every MacBook comes with GarageBand pre-loaded as part of Apple’s iLife suite.
Guitar Center Corrects Prices On iPods, Gives Refunds Plus $10 Gift Cards
By 9.12.08
We received an email from Guitar Center’s Chief Marketing Officer this afternoon letting us know that the $100 markup on their iPods was a pricing mistake, and that they’re automatically refunding the difference to anyone who bought at the wrong price as well as giving them $10 gift cards.
Customer: "I Have A Brain Tumor" Apple Rep: "Not My Problem. Okay. So You Want…"
By 9.12.08
You don’t have to believe everything customers say to you when you’re a customer service rep. You don’t even have to actually care. But if you can’t stop yourself from slipping in phrases like “not my problem” when you’re helping out a customer, maybe you need to try a different career. Like, say, parole officer.
Guitar Center Adds $100 Premium To iPods
By 9.11.08
Update: Guitar Center has fixed the pricing error and offered refunds.
Quick, get out your throw-away cash and head to Guitar Center! Their website sells the iPod Classic and both sizes of the iPod Touch for $100 more than what you’ll find pretty much everywhere else. (We guess there’s extra rock-n-roll in them.) You know what makes us crazy? We bet people still buy them.
Morning Deals
By 9.11.08
- Apple: Refurbished iPod touches on sale, 8GB for $180, 16GB for $240, 32GB for $320
- Amazon: Rewards points upgrade for existing Amazon.com Visa holders
- Apple: Free Select iTunes TV Shows in HD (requires iTunes 8
Highlights From Dealnews
- Travelocity: United Airlines Sale: Round-trip flights from $108
- Amazon.com: Amazon.com Men’s Watch Deals: Timex, Marc Ecko, more from $40 + free shipping
- Sears: Seven7 Women’s Jeans for $18 + $6 s&h, more
Highlights From Buxr
- Budget Truck Rental: $50 Gift card when paying w/American Express
- Reverie: T-Shirt Sale: Buy 1 TEE get 1 free TEE
- BestBuy: Westinghouse 42″ 1080p LCD HDTV and portable DVD Player for $749.99 + shipping
Highlights From Dealhack
- Drugstore.com: New Customers: Save $5 or $10 off First Order
- Vann’s: Panasonic FZ28 10.2MP Digital Camera $340 Shipped
- Amazon: Get Savings of up to 75% off Bargain Books
This Apple CSR Wants You To Learn By Doing
By 9.10.08
This chat transcript from “Yet Another Girl”‘s blog is an example of how sometimes you can find exactly the answer you’re looking for on a customer service chat. Unfortunately, in this case, you’ll do all of the work yourself while the chat agent stares numbly at the screen, wondering how did I end up here? I don’t even know what this “apple” thing is!
