Apple has dropped DRM from iTunes — and is offering to remove their DRM from music you already bought for the low, low fee of $0.30 per song.
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That Free IPhone Charger Must Be Made For Some Other IPhone
By 12.26.08
So, when you buy an iPhone from At+t, and they give you a free car charger, you’d expect it to work, right? So did Micah.
$99 Walmart iPhone Actually Normal-Priced
By 12.23.08
We are so late to telling you this but felt obligated anyway: The $99 Walmart iPhone rumor is just that. That’s too bad, it would’ve been really funny. [Engadget]
Fixing Your iPhone Requires 3 Visits To Apple Store And 3 Visits To AT&T
By 12.22.08
Whose problem is it when your iPhone needs to be activated? Nobody seems to know. It is a mystery.
Mint Launches iPhone App
By 12.22.08
The popular personal-finance dashboard site Mint.com launched a free iPhone app. Now you can enjoy the ease and power of Mint anywhere your $99$197 Walmart phone goes. Screenshots inside…
Teleperformance USA: Call Center Of Customer Service Nightmares
By 12.18.08
Wanna know why your call to customer service went so poorly? Maybe because it was routed to an outsourced call center run by Teleperformance USA where, according to an insider, customer service goes to die…
Walmart iPhone Poster Spotted In The Wild
By 12.18.08
Consumerist Flickr pool member shakerdesigns spotted this poster for the iPhone at his local Walmart. A recent leaked memo said that Walmart would begin selling the iPhone on Dec. 28th.
PIX: Ladybug Infested Macbook (And A Happy Ending)
By 12.17.08
These are the ladybugs that infested Sam’s Macbook, the ladybugs Apple said must be his fault. Now, here is the update to Sam’s saga, and how he finally got justice from Apple.
Apple Says You Put Those Ladybugs Inside Your Mac Yourself, On Purpose
By 12.16.08
UPDATED. Sam loves his Apple products, but their blaming him for the big ladybugs inside his Macbook Pro? It’s enough to turn this fanboy into whatever is the clever name for opposite of a fanboy.
By 12.8.08
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Walmart will sell iPhones by the end of December, says Bloomberg. According to an unnamed Walmart employee, the phone will cost the same as it does at AT&T stores, though there is also some speculation that a forthcoming 4GB model might retail for as low as $99. Try not to freak out. [Bloomberg]
Apple Pulls Anti-Virus Advice Due To Bad PR?
By 12.4.08
According to Computerworld, Apple yanked a “controversial” support document from its website Tuesday, after it began a heated debate among the Apple faithful. What was the controversial advice? Apple suggested its users run anti-virus software.
Charts: Mac Black Friday, MacMall Or BestBuy?
By 11.26.08
There’s some nice discounts this Black Friday on the usually deal-proof Macs, but who’s got the better price? MacMall, or BestBuy? Going through the full discount list is a pain, so MacRumors has put together a handy comparison chart of the prices on the current models for you. The biggest difference is in the MacBook pros, which MacMall has at $200 off vs BestBuy’s $100.
Apple Stores Will Now Price Match Authorized Retailers
By 11.25.08
Apple Insider says Apple stores will be price matching other authorized retailers. The policy isn’t new — but it’s never been emphasized before and the Apple bloggers seem surprised that it exists.
Error-Ridden MacBook Gets Free Replacement After Nice Letter To Steve Jobs
By 11.25.08
After umpteen attempts to have his multiple MacBook Pro problems fixed, only to be told each time the laptop was working perfectly fine, Jordan wrote a polite email to Steve Jobs. He affirmed his Apple loyalty, laid out what happened to him, and asked for help. A couple of emails later and he was able to walk into an Apple store and swap his jalopy for one of the brand new MacBook Pros that just came out. You might analyze how the letter was written for clues to his success but really what it came down to was that he had gone in for repairs of the same problem more than three times, qualifying him for a refund or replacement under what is known as “lemon law,” and he got his issue under the nose of the guy at the top. Or at least the assistant who opens his email. Same difference. Jordan’s success story, inside…
Apple's Customer Service Kick Dell's Ass, Empirical Evidence Shows
By 11.19.08
Are you a PC or a Mac? If you’re enjoying great customer service, chances are you’re a Mac, based on some new data released by VocaLabs.
Apple Repair Center Doesn't Repair Your Laptop, But Does Replace Your Keyboard With German Layout
By 11.17.08
So when you take your Mac to get repaired and they have to send it to their repair center, politely request that a service technician with the ID 31514 at the “CTS, Apple Authorized Repair Center” in Houston, Texas does not fix your Mac.
Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies
By 11.7.08
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
