We’ve made it pretty clear that we don’t condone Latreasa Goodman’s attempt to use 911 to report a McNugget Emergency, but in all fairness to Goodman, she was being shafted by the lying, uncooperative McDonald’s employee who said “all sales final” and refused to refund her money. McDonald’s has released a statement where they own up to their role in escalating things in the first place, and they’re sending her a free meal gift card as well as the refund she originally requested. Now she can enjoy a complimentary lunch on the day she goes to plead “no contest” to the judge for abuse of 911.

McDonald’s statement:

“Satisfying each and every customer that visits our restaurants is very important to us.

Regarding this isolated incident, we apologize for the inconvenience caused.

In the event that we are unable to fill an order, a customer should be offered the choice of a full refund or alternative menu items. We regret that in this instance, that wasn’t the case.

We want to correct our mistake. We will be sending the customer her refund, along with an Arch card for a complimentary meal on us.

We never want to disappoint a McNuggets fan or any McDonald’s customer.

Customer satisfaction is our top priority.”

Carlos Solorzano
McDonald’s Operations Manager Florida Region

“McDonald’s out of nuggets; woman calls police” [WPTV.com] (Thanks to Jeff!)

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