Hey, remember reader Karen, who had trouble convincing Comcast that they had somehow locked her out of all online access to her accounts? She spent more than two weeks fighting her own one-woman Battle of Kabletown, finally getting the attention of the ComcastCares team with Consumerist’s help. It looked like everything worked out for her. It did…except for how Comcast continued to call her about her open “trouble ticket” for days. [More]
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Here’s Why You Should Think Twice About Using AT&T Or Comcast WiFi Hotspots
By 6.23.14
If you’re a customer of AT&T or Comcast, you’re probably very aware of these two companies’ efforts to create massive networks of free WiFi for their subscribers to use when away from home. But a new report shows just how easy it is for an unseemly character to fake one of these hotspots and steal your information. [More]
Comcast Commercial Claims Their Fast In-Home WiFi Can Make Your Offline Game Work Better
By 5.28.14
Comcast’s been irking a large segment of the internet again this week. This time, though, it doesn’t have anything to do with their pro-merger mania, their stance on net neutrality, or the problems with their actual service. The latest kerfuffle is all about a thirty-second commercial — one that doesn’t even seem to get the basics of its own technology right. [More]
Is Comcast’s HBO-Included ‘Internet Plus’ Worth It?
By 10.25.13
Yesterday, we told you of rumors that Comcast was going to launch a service dubbed Internet Plus that gives customers Internet access, a handful of cable channels and HBO (along with HBO Go) for significantly less than what you’d pay for a full Internet, basic cable, and HBO package. Today, Comcast confirmed the limited-time package so we can look at the specifics to determine if it’s a good deal. [More]
Source: Comcast X1 Upgrades Only Being Made Available To New Triple-Play Customers
By 10.10.13
If you’re a paying, longtime Comcast customer who has been thinking of upgrading to the much-touted cloud-based X1 platform, you may have to get in line behind new customers — more precisely, only those new customers who want to subscribe to a Triple-Play cable/Internet/phone bundle. [More]
Worst Company Champs Comcast & EA Team Up To Let You Play Games Through Set-Top Box
By 8.28.13
Two of the most-reviled companies in America — cable colossus Comcast and gaming Goliath Electronic Arts — appear to be working together, presumably to figure out a way to nickel-and-dime customers and then provide them horrible customer service, via a new gaming system that serves up “console-quality” games through Comcast’s set-top boxes. [More]
Comcast Now Testing Prepaid Cable Service, But With No Sports Channels Or HD
By 8.2.13
Earlier this year, Comcast started testing prepaid Internet service for consumers in the Philadelphia area. Now the nation’s cable provider is trying out a prepaid (non-HD) TV service that offers a few dozen channels (but no ESPNs, Nickelodeon, or MTV) and costs anywhere from $15/week to $45/month. [More]
Comcast Thinks $5 Discount Is All Customers Need To Give Up 95% Of Monthly Data Allotment
By 8.1.13
More than a year after Time Warner Cable somehow began suckering people into severely limiting their broadband usage to only 5GB/month — the equivalent of a few HD Netflix movies — for a mere $5 drop in monthly rates, Comcast has decided it wants in on this sucker’s bet too. [More]
Comcast Customer Asks For Password Reset, Gets Enrolled In $6/Month Tech Support Plan
By 5.22.13
When a Comcast subscriber found he could no longer access his home wifi setup because the installer had given him the wrong password, he was able to get the company to reset the password remotely. Somehow, he also ended up being enrolled in a service plan that charged $5.95/month in addition to a $13 enrollment fee. [More]
I Pay $250/Month, Get Useless DVRs, And Comcast Doesn’t Care
By 4.4.13
Adam has Comcast’s fantastic new X1 DVR, but isn’t enjoying it very much. He keeps having to swap out his boxes, and the ones he has don’t work. Our usual stable of contacts, the Comcast Cares team, aren’t able to help him, either. [More]
Comcast Offers Broadband So Fast, The Promotional Price Ends 6 Months Early
By 3.19.13
Where are six months and twelve months basically the same thing? At Comcast, of course. The cable company/ISP/overlords of all media want to show us all that they have a poor grasp on math. We can laugh it up all we want, but the joke’s really on reader Bubbicito. It doesn’t matter how confusing he finds the deals in Kabletown, because he doesn’t have any other choices for high-speed broadband. He can still vent at Consumerist, though. [More]
Comcast Testing Out Prepaid Internet Access
By 2.20.13
Given that millions of consumers choose to use prepaid wireless plans for their phones, is it that much of a stretch to think the prepaid model will work for home Internet access? That’s what Comcast is trying to figure out with its new Xfinity Prepaid service. [More]
Watch Out, Dish Network: Comcast Can Send Misleading Mailers, Too
By 8.30.12
Reader Christopher is a Comcast customer, but had just signed a new one-year lease an has no plans to move. So the letter from Comcast he received in the mail that said “New home transfer service summary” in red letters caught his attention. Was there an error at Comcast and they thought he was moving? Was the the victim of identity theft? Better open it and find out. [More]
Comcast Launches Marketing Campaign To Get Across What The Heck Xfinity Is
By 7.27.12
Comcast is a cable company. But what is Xfinity? Initially, we thought it sounded like a great name for a porn company, but it’s actually the brand name of the various products that Comcast offers. Of course, there’s XFINITY Internet. (Yes, they use all caps.) Cable television is XFINITY TV. Home security systems are XFINITY HOME. Phone service is called XFINITY Voice. Despite Comcast spending $640 million in the last two years advertising the brand, experts say that most consumers still don’t really understand what “Xfinity” represents. Their solution? More ads. [More]
Ad Watchdog Asks Comcast To Stop Bragging That Xfinity Is “Fastest In The Nation”
By 6.14.12
Despite an FCC study showing Verizon FiOS with the fastest download speeds, Comcast’s ads for its Xfinity internet service proudly claim that it’s the “fastest in the nation.” Now the Better Business Bureau’s ad watchdog has recommended that the Kabletown folks stop being so boastful. [More]
Comcast Requires 5 E-Mails To Not Remove Birds From Outdoor Cable Box
By 5.31.12
Imagine that one day you notice that a box from which several Comcast connections sprout has recently become home to a nest of birds. Probably not a good thing for folks’ cable and Internet connections, but it seems like something that should be easily resolved with a simple e-mail to Comcast, right? Well, welcome to Kabletown… [More]
Comcast Refuses To Believe I Didn't Open An Account When I Was 16 At A House I Didn't Live In
By 5.21.12
We know that some unscrupulous people out there will try to pull one over on a cable/phone/utility company by simply claiming that the person who owes them a big bill is a previous, unrelated tenant. But if you have several documents proving that you are indeed the new tenant, that should be sufficient. Right? Oh wait… this is Comcast we’re talking about. [More]
Comcast To Remove 250GB Data Cap. Don't Celebrate Just Yet
By 5.17.12
Following the recent news that Comcast would not count any of its own Xfinity streaming video services against Internet customers’ 250GB data cap, the folks at Kabletown have announced they is doing away with that cap — and replacing it with tiered data plans. [More]
