It’s been a few weeks since Comcast announced that data chewed up by customers who use the cable company’s Xfinity Xbox app won’t count toward their monthly data cap. The move ignited a debate over whether or not Comcast was unfairly making its product more readily available than those provided by others, like perhaps… Netflix. Well, yesterday, Netflix CEO Reed Hastings decided it was time to make his position known. [More]
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Comcast Thinks Data Caps Shouldn't Apply To Its Xbox Streaming Service
By 3.27.12
This week, Microsoft is adding new streaming video applications from HBO Go, Major League Baseball and Xfinity from Comcast. And while announcing that new streaming video service, Xfinity’s overlord Comcast say the traffic from the streaming video service won’t count against Comcast’s 250GB monthly data cap. [More]
Thousands Of Floridians Line Up To Remind Us That Not Everyone Has A 52" 3D TV
By 1.26.12
It’s been years since over-the-air broadcasts switched to a digital signal, requiring everyone with an old school TV and an antenna to go out and get a set-top converter box so they can drool over Mark Harmon on NCIS. But lest you think that means everyone has jumped on the digital bandwagon, there are still pockets of TV viewers living in an analog world. [More]
How To Say No To Arbitration With Your Cable Company
By 10.12.11
Here’s something neat. Comcast, Time Warner Cable, and Cablevision/Optimum actually let customers opt out of arbitration when they sign up. If you don’t want to give up your right to personally sue them in a court of law and be forced into a kangaroo court overseen by a judge whose fees are paid for by the company you’re suing, Cablevision will let you. The caveat is that you have to tell them within 30 days of signing your contract. Here’s the links and relevant contract language to opt-out: [More]
Update: Comcast Sends You To Collections For Bill You Already Paid
By 9.26.11
Last week we brought you the story of Bruce, whom Comcast had sent to collections over a bill he should have never been charged in the first place. After his story went up, Comcast reached out through us to Bruce to give him sweet satisfaction. [More]
Would You Trust Comcast With Your Home Security?
By 6.8.11
Obviously quite unsatisfied with consistently being rated at the bottom of the barrel for providing cable, phone and internet service, Comcast has decided to show it can excel at being inept in new and exciting fields by launching Comcast Xfinity Home Security service in handful of markets. [More]
Comcast Customers Now Have On-Demand Access To Prime-Time Shows From All Networks (Except The CW)
By 4.29.11
In an effort to actually provide its hordes of unhappy customers with something useful for their cable dollar, Comcast has announced that it has made deals to bring almost every prime-time network show to its on-demand lineup. [More]
Comcast's Xfinity Extreme 105: Pay More To Reach Download Cap Even Faster
By 4.14.11
Today, our friends at Comcast announced their new tier of Comcastically fast broadband service in 40 metropolitan areas. It promises speeds of up to 105 Mbps. Zoom! The future is here. So, with that zippy download speed, Xfinity Extreme get higher download caps, right? [More]
Comcast Has Been To My House 12 Times, Still No Cable
By 4.6.11
We receive a ton of e-mails from Comcast customers (and customers of all cable/internet/phone companies) about having to spend multiple days waiting for techs to install or fix their service. But most stories end — either happily or with the customer just giving up — around the third or fourth visit. That’s why we were so blown over by the story of one customer in Washington state whose ordeal with the reigning Worst Company In America has gone on for over four years. [More]
Comcast May Not Have Rights To Stream TV To Tablets
By 1.12.11
Comcast is working furiously to get its programming onto iPads and other tablet computers, even cutting deals with hardware providers like Samsung. But there’s just one little problem: the company may not have the rights to stream shows without first negotiating with the companies that own them. [More]
Comcast Makes Me Give Up Phone Number I Had For 24 Years
By 11.1.10
Doris switched from Verizon to Comcast’s Xfinity phone service, assured she’d be able to take her longtime phone number with her. Comcast being Comcast, this wasn’t so and now all sorts of people, including Doris’s daughter, get a “not in service” number when they try to call her. [More]
Oops, Comcast Didn't Really Increase Your Internet Connection Speed
By 8.20.10
Robert writes that he received an exciting e-mail from his Internet provider, Comcast. They were giving him a better connection! Faster downloads! Then Comcast followed up a few days later to say, approximately, “hey, remember that e-mail we sent saying that your Internet connection is faster now? Yeah, it’s not actually true.”
[More]
How Many Comcast Techs Does It Take To Hook Up A TiVo?
By 4.8.10
Riddle me this, Batman. How many Comcast cable techs does it take to install a TiVo? We’d love to give you an answer, but we can’t because reader Lynn still hasn’t got a working TiVo after 3 appointments. Whoooops. [More]
NBC And Comcast Get Financing For The Mergepocalypse
By 3.25.10
Reuters is reporting that NBC and Comcast have secured financing for their proposed merger. And I beheld when he had opened the sixth seal, and, lo, there was a great earthquake; and the sun became black as sackcloth of hair, and the moon became as blood. [More]
Insider's Guide To DIY Comcast Troubleshooting
By 3.12.10
Why waste another sick day waiting for a tech to never show up when you can troubleshoot it yourself? Tossed over the transom by some anonymous insider, here’s a how to on solving many problems with your Comcast internet, TV, or digital voice, like a big boy. [More]
Xfinity Is Apparently How Long You Must Wait For Comcast To Fix Your Cable
By 3.4.10
Reader Aaron directs us to his recent delightful experience with Comcast’s internet service. The tale begins when he finds the cable that is supposed to be supplying Comcast to his thirsty computer… draped across his driveway. This event causes one of those Kafkaesque situations where the tech guy calls to make sure you are home, even though the CSR said you didn’t need to be home, and then the tech doesn’t show up because he says you said you weren’t home, but you clearly were home, even though you didn’t need to be home…
Aaron says: [More]
And Now… The Reader Submitted Comcast Xfinity PornLogos
By 3.1.10
Xfinity is Comcast’s new name for itself. We said it sounded like a porno company and you agreed. We tried our best (or at least the best we could do in, like, 15 minutes) to make the logo as porn-o-riffic as possible. You guys took it to the next level. Comcast, here are three new logos for you to chose from.
Comcast Claims Your Cable Modem For The Nation Of Comcastlandia
By 2.19.10
Jim owns a cable modem. It got old, so he got a new one. Now Comcast has claimed the old one as their property, says it has not been returned, and wants money. Jim does not want to relinquish the money, or the modem, to Comcastlandia and their colonization attempts. [More]
