A British woman locked a repairman in her washer room and said she wouldn’t let him out until he fixed her washer.
warranties
By 1.16.09
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Add Alabama to the unpublicized states that are also participating in the Dell settlement. If your state wasn’t in the original list of 34 earlier this week, be sure to check your attorney general’s website just in case. [Alabama settlement info – PDF] (Thanks to Henry!)
By 1.15.09
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It’s not one of the 34 states publicized earlier this week, but Texas is another one of the states where you can get a piece of the DELL settlement. [Texas Dell Claim Form]
Is Silicon Solar Ripping Off Its Customers, Or Is It Just Incompetent?
By 1.12.09
Update: company co-founder Matt addresses some of the accusations in a comment below. Why are there so many complaints online about Silicon Solar? One customer, Dennis, told us how he was lied to by a salesman, then strung along by a woman in customer support until the 14-day return period had expired. A quick Google search turns up dozens of similar stories about being treated badly by customer service, receiving products that don’t work as advertised, and never being given the RMAs necessary to send items back. Writes one reviewer on DavesGarden.com, “I can’t express the anger and frustration I felt when dealing with this company.”
VISA Won't Replace Dusty PS3 After All
By 1.8.09
Remember that guy with the PS3 Sony said was too dusty to repair? The saga continues.
How Do You Reach Hasbro's CEO Brian Goldner?
By 12.24.08
Hasbro promised to replace a Nerf product that broke within minutes of being removed from its package, but that was back in October and Ed still hasn’t received anything.
PIX: Ladybug Infested Macbook (And A Happy Ending)
By 12.17.08
These are the ladybugs that infested Sam’s Macbook, the ladybugs Apple said must be his fault. Now, here is the update to Sam’s saga, and how he finally got justice from Apple.
Apple Says You Put Those Ladybugs Inside Your Mac Yourself, On Purpose
By 12.16.08
UPDATED. Sam loves his Apple products, but their blaming him for the big ladybugs inside his Macbook Pro? It’s enough to turn this fanboy into whatever is the clever name for opposite of a fanboy.
Geek Squad Calls To Ask If The Appointment That Never Happened Was Satisfactory
By 11.19.08
Reader James is upset. His TV is broken and Geek Squad can’t fix it. He bought the TV and Best Buy’s performance service plan — which hypothetically should replace his TV in the event that it cannot be repaired. Now, after 2 months, 27 days, a botched repair job and 6 unreturned phone calls, James is annoyed. He’s launched an Executive Email Carpet Bomb on Best Buy and CC’d us. The best part comes near the end of the letter, when Best Buy calls James to ask if he was satisfied with a Geek Squad appointment that had never even happened…
Logitech Helps You Out Just Because They Feel Like It
By 11.19.08
Here’s a nice story! Cody bought a refurbished Logitech remote from an Amazon reseller — which he says had no warranty of any kind. When it broke, he called Logitech and they decided to replace it for free. Just because!
Poll: Will You Shop At Bankrupt Circuit City?
By 11.10.08
The pundits are concerned that shoppers will be reluctant to buy electronics from a retailer that has declared bankruptcy, because they’re worried about whether the store will be there to honor their extended warranties and gift cards. (Ew, extended warranties!)
Best Buy Threatens To Replace A $2200 Sony Laptop With An Asus EeePC
By 11.4.08
Is there a difference between a Sony TZ ultraportable laptop and an Asus Eee PC? Reader Ignacio bought Best Buy’s accidental damage protection plan for his $2200 Sony TZ laptop, and when he did, indeed, drop it — Best Buy threatened to replace it with a $600 Asus Eee PC, and finally decided to issue a $1200 gift card — the price of a 15″ Dell notebook. Fair?
Casio Stops Claiming Fingerprint Found Inside New Camera, Repairs Fully
By 10.30.08
Update on “Casio Voids Warranty, Claims There’s A Fingerprint Inside New Camera“: After Sam’s story went live on Consumerist and he got escalated at Casio, they repaired his camera fully under warranty, acknowledged their mistake, and gave him a free 8 Gig Class III SD card. Sam writes, “Once the right people found out things moved around quickly.”
Delta Creative Settles With Artist Over Defective Paint Products
By 10.8.08
Remember Vickie and her defective Delta Creative PermEnamel experience? It ruined several of her pieces, not because she applied it incorrectly but because something was wrong with the product. It happens sometimes with products, no big deal. What was a big deal was the company’s CEO, Bill George, refused to approve a compensation payment that his employees had already agreed to with Vickie, leaving her with no choice but to contact a lawyer and write to us. It looks like Delta Creative and the artist have now resolved the issue, and she’s sent us a statement saying everything has been resolved to her “complete satisfaction.”
Delta Creative Prez Denies Refund: "We're Not In The Business Of Reimbursement"
By 10.2.08
I have used the Delta PermEnamel Products for several years with marvelous results. This was an isolated incident which I would not expect to recur. This isolated incident has been resolved to my complete satisfaction. Thank you, Delta Creative, Inc.
Verizon Breaks Your Router With An Unrequested Firmware Update, But Won't Replace It Because It's Out Of Warranty
By 9.25.08
They acknowledge the router got an upgraded firmware image automatically (forget the fact I had explicitly disabled that feature for this very reason), but I’m shit out of luck. Even though the fact my formerly perfectly working 6100 is now bricked because of something Verizon did without my approval or knowledge, they will not provide me with a new one for free because the router is out of warranty.
Is This Computer Water Damaged? Circuit City Says Yes
By 9.25.08
Robert bought an extended warranty from Circuit City, but they won’t honor it to repair his broken computer because they claim it has water damage. Robert writes, “As God is my witness, this computer has never seen water,” and he sent us the photos Circuit City sent him.
