Reader James is upset. His TV is broken and Geek Squad can’t fix it. He bought the TV and Best Buy’s performance service plan — which hypothetically should replace his TV in the event that it cannot be repaired. Now, after 2 months, 27 days, a botched repair job and 6 unreturned phone calls, James is annoyed. He’s launched an Executive Email Carpet Bomb on Best Buy and CC’d us. The best part comes near the end of the letter, when Best Buy calls James to ask if he was satisfied with a Geek Squad appointment that had never even happened…
