Reader Martin would like us to know that UPS successfully delivered his package to “BSMT GARBAGECAN.” Hey, at least they are honest. [More]
ups
Dear UPS: Please Stop Leaving My Packages In The Middle Of The Road
By 2.22.10
Reader Alisha is vexed by a UPS driver who thinks a road to a working farm is her driveway. She’s afraid her stuff is going to be run over by trucks full of cows or god knows what. [More]
UPS Promises To Stop Catapulting Your Packages
By 2.2.10
UPS has pledged to fix the problem with their drivers lofting Ryan’s packages through the air and over the fence to smash on the concrete. After Ryan’s complaint went up, UPS contacted Consumerist, and we put them in touch with Ryan. They are also apparently going to work on the whole leaving packages to soak in the rain thing. Hurray. [More]
My UPS Store Keeps Scamming Me Out Of $1
By 1.28.10
Kevin says employees at a Brooklyn UPS Store keep shaking him down for $1 when he brings in packages with pre-paid labels. He has paid the fee in cash before, but when he asked to settle up by credit card the employees turned him away. [More]
Lenovo Ignores Customer, Waits For Gift To Reach Wrong Destination
By 1.2.10
We hear that Lenovo, heirs to the Thinkpad line of laptops, makes some very nice computers. In the last few months, though, more and more Consumerist readers are having problems getting the company to complete an exchange in which money is exchanged for a computer. E.J.’s purchase is one such failed exchange, and his father’s Christmas laptop is now lurking in a UPS facility, a few hundred miles away from where it was supposed to be delivered. [More]
UPS Is Making My Mom Wait Two Weeks For Her Birthday Present
By 12.29.09
Laurie says a birthday present she ordered for her mom has been stuck in UPS shipping limbo for more than a week, even though the package has been in New Jersey since last week. [More]
UPS Tells Me My Package Took 'The Scenic Route'
By 12.29.09
CMT ordered a Newegg package that took what a UPS CSR told him was a “scenic route” from California to Tennessee, seemingly circling his city before eventually meandering in. He writes: [More]
UPS Dumped My Christmas Presents All Over The Street
By 12.25.09
Warren was expecting some gifts to arrive via UPS this week, and understandably hoped they might be dropped off in front of his door. That didn’t happen, he says, thanks to a snow storm and some less than diligent delivery efforts. He found his packages nowhere near his house. [More]
Beware Secret Surcharges On USPS Mail At UPS Stores
By 12.21.09
UPS lets you send USPS Priority Mail at their walk-in locations, but a New York Times investigation found Manhattan locations charging up to 140% more for the favor. [More]
Amazon Makes Up For UPS's Flattened Package Mishap With $10 Credit
By 10.22.09
Even though it most likely wasn’t Amazon’s fault that Lucas’s iPod arrived in a hippo-flattened package, a company rep stepped in and gave him a $10 credit to say sorry.
Vonage Sends 14 New Modems To Replace Customer's Broken One
By 10.21.09
My Linh’s Vonage modem stopped working, so she called to request a replacement under the terms of her service agreement. Vonage was happy to oblige. So happy, in fact, that they sent her 14 modems instead of one via UPS—but then couldn’t figure out how to get UPS to come pick them up again. Hey, they do VOIP, not logistics.
UPS Shipment Takes Gap Year, Hides In Indiana For 14 Months
By 10.4.09
After yesterday’s article about a package’s 14-year UPS odyssey, Matt wrote in to share a misdelivery of his own. This package only spent 14 months astray—sort of a gap year. However, the item was shipped after the advent of online tracking, so he has a record of its travels. Or utter lack of travels.
Where Has This UPS Envelope Spent The Last 14 Years?
By 10.3.09
This week, Paul received a package back from UPS that had somehow never reached its destination. That’s not so unusual. What was unusual was how long it had wandered off for. He had mailed the next day air envelope at least fourteen years ago.
Here's Your Virtual UPS Advertising Junk Box, Enjoy
By 9.30.09
Rhett writes, “I noticed your article UPS Now Delivers Bonus Junk Mail Packages and today, it started. I received a package from UPS Monday of this week with no bonus advertising. Today (Wednesday), this is what was on my front step.”
UPS Now Delivers Bonus Junk Mail Packages
By 9.25.09
What does the United States Postal Service do for you that UPS doesn’t? Deliver junk mail, you say? Not anymore! Next week, UPS will test market delivering solicitations along with your packages in a few lucky, lucky markets.
