Some last names are hard to live up to, such as “Rockefeller” or “Kennedy.” Others…well, it’s not so much of a challenge. For example, take UPS loader/unloader Brandon Loser of Florida, who is charged with stealing $53,000 worth of sunglasses while at work.
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UPS Has Strange Concept Of "Out Of Sight"
By 9.4.09
Chris sent us this picture of a package that UPS delivered to his apartment. Instead of leaving it at the complex’s office, the delivery person left the box in a “secure, out of sight” location.
Need To Change Your UPS Delivery Address In Transit? There's A Fee For That
By 9.3.09
If you’re having a package delivered by UPS and want to change the delivery address while it’s in transit, be warned: this service will now cost you either $4 or $6 depending on whether you make the request online or over the phone.
UPS Driver Charged With Stuffing About $30,000 Worth Of Jewelry In His Shoes
By 8.4.09
An end of shift security check of a San Antonio, TX UPS driver led to the discovery of items intended for delivery to a jewelry store. According to the AP, the driver had apparently been stuffing the jewelry into his shoes instead of delivering it.
UPS Sends Your Monitor To "Gladys" In Wichita, Dell Tells You To Pick It Up. You Live In Boston.
By 7.23.09
Reader Bret doesn’t particularly feel like buying a monitor for Gladys, a random woman who lives in Wichita, KS. Explaining this to Dell and UPS, however, is about as fun as you think it would be.
Delta Screws Man Out Of Family Trip, Business Conference, WSJ Interview, And Two Flights
By 7.15.09
Wow, the folks at Delta really must hate the creative director behind and star of those UPS whiteboard commercials, Andy Azula. On the open letter he published today, he notes that he’s a frequent-flyer with Platinum status on Delta, and until this past June one of their “biggest fans.” Then Delta forced him, his wife, and his twin seven-year-olds to wait 13 hours in the Richmond, VA airport, while their luggage remained trapped on a plane that was forever “almost fixed.”
UPS Damages $1,700 Worth Of Shipped Items, Admits They Messed Up, Still Won't Pay
By 6.22.09
Awesomely-named reader DrSpaceMonkey tells us he shipped some stuff to himself during a move, discovered it was damaged, and now can’t collect on his insurance.
Why Does The UPS Store Ship Packages With FedEx?
By 6.14.09
Alex shipped two packages to San Francisco from the UPS store in Boston. One was delivered, the other wasn’t—until without any explanation or notification, it arrived back at Alex’s house in Boston on a FedEx truck. Huh?
Help, Dell Won't Ask UPS To Trace My Lost Monitor!
By 6.13.09
UPS’ website promises that they will deliver Corey’s Dell Vizio 37″ LCD monitor tomorrow, which would be exciting, except the website has said the same thing every day for the past two weeks. UPS’ customer service representatives insist that the package is lost and that Dell needs to initiate a trace. Dell would be happy to accommodate—who wouldn’t want to trace a lost package?—but their customer service representative claims that it’s Dell policy not to initiate a trace until 48 hours after the scheduled delivery date, which according to UPS, is tomorrow.
UPS' "Professional Packaging" Destroys Antique Car
By 6.13.09
UPS ruined this antique 1953 Willys Aero Wagon concept studio model by shipping it in three boxes taped together with packing peanuts and bubble wrap. UPS claims they can “pack almost anything,” and that their “certified packing experts” “specialize in fragile and high-value items, including antiques.” Whoops!
Threadless Replaces Stolen Shirt With Style And Grace
By 5.30.09
Matthew isn’t sure who got his order from Threadless.com, but it wasn’t him. UPS claims they delivered the package to Matthew’s apartment, but the reception desk would’ve been closed during the supposed delivery time, and Matthew doesn’t have his package. Rather than wait for UPS to complete its investigation, Threadless dug up an extra print of their sold-out design and sent it to Matthew, along with a little something extra…
FTD Never Mentioned That They Failed To Deliver The Flowers You Ordered In December
By 3.15.09
Ryan sent his father flowers last December through FTD.com but they never arrived. Ryan apparently forgot to give his father’s apartment number to FTD, and when UPS tried calling FTD for delivery instructions, rather than ask Ryan to clarify the address, FTD instead told UPS to chuck the flowers. None of this was apparently worth mentioning to Ryan, who just recently learned that his gift was never delivered.
eBay Scammer Says PC "Destroyed" In Mail, Takes $500, Sends Back "Destroyed" PC Minus Parts
By 2.24.09
By exploiting loopholes in their policies, scammers are using eBay, Paypal and UPS to rip unsuspecting sellers off, like reader Chad. The buyer reported the item as “destroyed” and demanded and got a refund from Paypal. When the buyer shipped it back to Chad and he opened it, he found there was nothing wrong with it – except that the scammer had removed the memory, processor and hard drive. Now Chad is out $500 and left with a shell of a computer, and since the item was “received” Paypal won’t do anything. His sad tale, inside…
UPS Gets A Twitter Monitor To Solve Your Problems
By 2.16.09
Looks like UPS has set a guy on Twitter to search for complaints and offer help as well as act as customer service ombudsman. If that package just never seems to be coming or you’d like the guy to just stop playing skeeball with it on your front porch, and regular customer service isn’t of help, Thomas looks like your guy. In addition to being a web-dude at UPS, he’s been blogging since ’99 and founded a theater company in ’06. Sounds like a cool cat to me. You need a real human being non-drone your face-fronting Twitter presence. He’s ThomasAtUPS on Twitter.
UPS Inadvertently Busts Mail Order Pot Scheme By Delivering Brick Of Marijuana To Wrong Address
By 1.15.09
UPS delivered a package to a Texas man expecting some tools he had ordered. Instead, the man found a 30-pound brick of marijuana.
UPS Coughs Up $50 But Still Hasn't Delivered Your Daughter's Christmas Present
By 1.11.09
Reader Michael wants to know why it’s taking UPS almost a month to ship his daughter’s Christmas gift from Los Angeles to Seattle. Michael thinks his package might have been eaten by the snowstorm that broke Seattle a few weeks back, but UPS swears that they have the gift and that this is all a simple matter of “the driver forgot to put it on the truck.” Worried that it that it might have been faster for a messenger to walk between Los Angeles and Seattle with his daughter’s present, Michael decided to launch an Executive Email Carpet Bomb at UPS executives.
UPS Refuses Your Package On Your Behalf
By 1.5.09
Adam asked UPS to hold a package at his local facility because he knew he would be out of town. UPS sent Adam a confirmation message saying they would hold it for five days. Instead, they twice tried to deliver it to Adam a few hours later. Then they marked the package as refused by receiver and sent it back to the shipper.
Sikh Signs For Package, UPS Driver Enters His Name As "TERRORIST"
By 12.27.08
A UPS driver entered a Sikh man’s name as TERRORIST on its online package-tracking database. The man’s family discovered the epithet when they searched for a package UPS failed to deliver.
