Here’s a new trick for getting satisfaction from a reluctant company, using Twitter. We can call this one “tweet to power.”
At Ease, Facebook, Twitter: Soldiers Can Access You On Base Now — MySpace? Not So Much
By 6.11.09
The Army’s network administrators have stopped blocking base access to social networking sites including Facebook, Twitter and Flickr, as well as personal e-mail accounts, Wired reports.
Reach DirecTV On Twitter
By 6.6.09
DirecTV is on Twitter. Tell them your problems, or how awesome they are. Whichever comes to mind first.
Xbox 360 To Get Facebook And Twitter, Still Breaks
By 6.3.09
Good news for gamers, bad news for anyone who count the pixel-obsessed among their social media friends: This Fall Microsoft will bring Facebook and Twitter applications to the Xbox 360, allowing gamers to more easily stalk acquaintances from their couches and brag about their gaming accomplishments. Gaming blog Joystiq covered the announcement, which came at Microsoft’s Electronic Entertainment Expo press conference in Los Angeles Monday:
By 5.29.09
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Want to learn more about the Obama administration’s new cybersecurity plans? @JeffreyFox of Consumer Reports is live-tweeting the press conference now. [Twitter]
Here Are 30 Money Saving Twitterers To Follow
By 5.29.09
Savings.com has put together a list of 30 of the most followed people on Twitter who offer tips on good deals. Of course, savings.com readers have already started adding alternates in the comments below the list. Feel free to make your own suggestions after the jump.
Boston Police Department: We Will Let You Know When The Zombies Come
By 5.20.09
The first surprising part of this story is that the Boston Police Department has a Twitter feed. They use it to post breaking police-type information that’s useful to the public, such as roads closed due to car accidents, crime data, big arrests, etc. Sometimes they also reply to reader questions. And that is how TruTV learned that the Boston police will not hide the zombie invasion from the public.
Twitter Says No To Ads For Now
By 5.19.09
Twitter co-founder Biz Stone and his partners are some cool cats. Facebook tried to buy the company for half a billion and they turned it down. The fledgling social networking service also staved off Google from gobbling it up.
Comcast's Twitter Reps Save The Day (Again) From Ineffectual Customer Support
By 5.13.09
Comcast might want to slash the budget on its Live Chat service and devote more resources to Frank and Sherri over on the Twitter side of things. The only good stories we hear about Comcast customer service comes from encounters with them, it seems.
Having Problems With Skype Technical Or Customer Service? Use Twitter And, Well, Skype
By 5.12.09
A lot of Consumerist readers use Skype. (I mostly use it to call my cell phone when I can’t find it, but I also use SkypeIn for my business line.) Many of said readers, such as George, have technical or billing problems with Skype, but can’t get a response out of the Web-based customer support system. What should they do?
If You Use Twitter This Month, You Probably Won't Be Back Next Month
By 5.11.09
Oprah has given the world many discoveries: Dr. Phil, books and on April 17, when she devoted an entire show to it, Twitter.
El Pollo Loco Says It Will Honor Your Broken KFC Coupons On Mother's Day
By 5.7.09
Bill just emailed us with a link to this tweet from the El Pollo Loco rep on Twitter. Might be worth a shot if you were turned away by your local KFC yesterday and you think a free chicken meal is the perfect way to say “I love you” in motherese.
Qwest Has A Twitter Account, Wants To Hear From Customers With Problems
By 5.5.09
Monica, a Qwest representative, sent us an official declaration regarding yesterday’s post; she says that Qwest absolutely does not do any throttling. She also points out that if you have problems you can’t get resolved, try the Twitter route. Their official page is http://twitter.com/talktoqwest.
By 4.29.09
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Follow (Most of) Your Favorite Consumerist Editors On Twitter Aside from Carey, who uses Tumblr because he’s cool, you can find all your favorite Consumerist nerds, as well as the blog itself, on Twitter.
Blue Cross Blue Shields On Twitter
By 4.29.09
A few Blue Cross Blue Shield divisions recently started Twittering, talking about health issues, saying nice things about their company and proactively reaching out to patients complaining about their services: @BCBSIL, @BCBSNM, @BCBSTX, @BCBSOK.
By 4.28.09
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Here’s why you don’t rely solely on Twitter for news about health scares. [xkcd] (Thanks to Rebecca!)
Helpful Service from Wachovia via Twitter
By 4.24.09
Reader Mike wrote to us about a problem he was experiencing with Wachovia (now part of Wells Fargo, but apparently keeping its own identity.) A day later, he he wrote back, informing us that the problem had resolved itself via Wachovia’s Twitter account. (Customers, take note: that’s http://twitter.com/Wachovia.)
Why Is Comcast Charging Spanish-Speaking Customers The Same Price For Slower Service?
By 4.17.09
UPDATE: We’re bad at Spanish. See below. We came across a Twitter user who, while browsing Comcast’s internet prices, discovered that the Spanish-language version of the site offers reduced speeds at the same prices as the higher speeds seen on the English version of the site. What the hell?
