Time Warner Cable, sensitive to the public outcry about metered broadband, has tweaked its policy — capping overage fines at $75. Does this make it all better?
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New York Representative Goes After Time Warner's Metered Broadband
By 4.9.09
Rochester, NY is one of the expanded test areas for TWC’s new metered broadband program, (along with Austin & San Antonio, TX, and Greensboro, NC.) The people of Rochester are especially upset about the change, including their representative, Eric Massa, who had strong words for Time Warner.
A Glimpse Into The Future Of Broadband With Time Warner Cable
By 3.9.09
Time Warner Cable is running a pilot program in Texas where they’re metering your bandwidth usage and charging extra if you exceed your monthly allotment. This also gives them the opportunity to create a tiered system where you pay more for more bandwidth. Richard is a TWC Texas customer, and his story is a good example of how things work in a tiered, metered system like this. The bottom line: if metered broadband comes to your area, get used to paying extra to take advantage of things like Hulu (which is free) or Netflix video streaming (which you already pay for).
TWC Apologizes For Botched 1-Cent-Movie Weekend, Offers Coupons
By 2.15.09
We totally exceeded the number by 3-times the amount. It was hugely successful. But a lot of people used it at peak times, which overloaded the system. For any inconvenience we caused for customers, we do apologize.
Time Warner Cable's 1 Cent Movie Weekend Just Annoys Customers Even More
By 2.15.09
Update: TWC says sorry, offers coupons to affected customers.
New Year's Surprise For TWC Customers: No More Comedy Central, MTV, Nickelodeon…
By 12.31.08
Update: A deal has been reached. Crisis averted. Viacom is demanding that Time Warner Cable pay more for the right to broadcast its networks, but TWC has refused. Tonight at midnight, 13.3 million subscribers in New York, Los Angeles, Dallas, and Cleveland will feel the effects of the stalemate first hand when Viacom makes good on its threat to pull all of its networks from TWC. Translation: no more “The Daily Show,” “Dora the Explorer,” “The Colbert Report,” “The Hills,” etc. But hey, there’s always Hulu and BitTorrent, right?
Time Warner Cable Responds To World Of Warcraft Disconnections
By 8.13.08
Jeff Simmermon, the Digital Communications Director for Time Warner Cable, has responded to the charges that TWC is responsible for the lags and disconnections plaguing East Coast World of Warcraft players. He took a look at the traceroutes posted on Blizzard’s user forums and sent the response.
Man Files Antitrust Suit Against Time Warner Over Forced Cable Box Rentals
By 8.13.08
Matthew Meeds of Fairway, Kansas, doesn’t want to pay Time Warner Cable a monthly rental fee for his cable box—he’d rather own one outright. He’s filed suit against the cable provider and its parent company, Time Warner, Inc., accusing them of establishing an illegal tying arrangement by making the box rental a condition of the subscription agreement. He’s seeking class-action status for all TWC premium customers in Kansas.
Time Warner Wants $9,060 To Let You Have Cable
By 4.18.08
Reader “phillipe23” wants cable service, but because of his rural location it will cost him $9,060. He already has satellite, but his reception is very spotty. It seems that when the bad weather rolls in his service goes out. Clinging to the the hope that cable could be the answer to his problems, he contacted Time Warner for some relief. So what did the ever-sympathetic cable giant have to say? phillipe23’s letter, and our advice, inside…
By 2.1.08
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Alex from Time Warner Cable writes in to confirm that it’s TWC’s policy to waive charges in the event of a disaster. (For example: If a tornado hits your house and destroys your cable boxes, they will waive the $2,000 charge.)
Time Warner: A Tornado Destroyed Your House Our Cable Boxes? That'll Be $2,000
By 1.31.08
Ann Beam’s Wheatland, WI home was destroyed by a tornado earlier this month. Then a snow storm hit and made clean up difficult. To top it off, she opened her Time Warner Cable bill and saw a $2,000 charge for the 5 (9-year-old) cable boxes and remotes that were destroyed in the tornado.
Dallas Cowboys Owner Jerry Jones Tells People To Cancel Comcast, Time Warner
By 11.7.07
Dallas Cowboys owner Jerry Jones respectfully requests that you cancel Time Warner Cable and/or Comcast for not letting you have the NFL network on regular basic cable.
Contact Information For Directors Of Time Warner Cable, San Diego Division
By 9.25.07
Here are the company contacts, phone numbers, and email addresses for the division directors of Time Warner Cable, San Diego division. If you’re a TWC subscriber in that area with a problem and not getting any traction through regular customer service, one of these people should be able to help you.
Leaks: "Time Warner Cable Vs NFL Network" Customer Retention Document
By 8.14.07
Time Warner Cable is, like Comcast, currently warring with the NFL network over who should pay for the network. Time Warner, like Comcast, says the NFL channel should be placed on a pay tier so that only the fans who want to watch the games will have to pay the $100 million dollars its going to cost Time Warner to carry the channel.
TWC Charges $30 To Drop Off A HDTV Box At Your House… Or You Could Get It Yourself
By 5.7.07
Brandon says he just got and HDTV and called TWC to see about swapping his digital cable receiver for an HDTV receiver. TWC said no problem but it would be a $30 “carrying charge,” which amounted to basically a TWC worker throwing an HDTV receiver in the van and driving a few miles to drop it off at Brandon’s house.
Time Warner Cable Customer Service Staffed By Crackheads
By 12.11.06
Jorge writes in about trying to get Time Warner Cable to not charge him for service he already canceled.
Yahoo Blocks Road Runner Customer’s Emails, TWC Tells Him To Call Yahoo Himself
By 12.1.06
Yahoo is blocking emails sent by Time Warner Cable Road Runner customers who were formerly with Comcast. When consumers complain to Time Warner Cable, the company essentially tells them to call up Yahoo themselves.
Freaky Thursday: Comcast & TWC To Sell Cellphones, Verizon To Sell Cable TV
By 11.16.06
The crumpet dropped from our gnashing maw when we spied these portents.
