Jeff Simmermon, the Digital Communications Director for Time Warner Cable, has responded to the charges that TWC is responsible for the lags and disconnections plaguing East Coast World of Warcraft players. He took a look at the traceroutes posted on Blizzard’s user forums and sent the response.
time warner cable
Man Files Antitrust Suit Against Time Warner Over Forced Cable Box Rentals
By 8.13.08
Matthew Meeds of Fairway, Kansas, doesn’t want to pay Time Warner Cable a monthly rental fee for his cable box—he’d rather own one outright. He’s filed suit against the cable provider and its parent company, Time Warner, Inc., accusing them of establishing an illegal tying arrangement by making the box rental a condition of the subscription agreement. He’s seeking class-action status for all TWC premium customers in Kansas.
Time Warner Cable Customers Can't Play World Of Warcraft
By 8.12.08
We don’t play World of Warcraft, but if we did, it looks like we’d have to cancel Time Warner Cable and install FIOS in order to guarantee a connection to Blizzard’s servers. That’s what some East Coast WoW players are saying—they’ve been suffering disconnections and game-killing lags for months now, and Time Warner Cable seems unable to solve the problem. They swear they’re not doing anything to disrupt or throttle gamers, and say that “customers who are having problems on the local level should contact customer service.” Based on the 24-page thread on Blizzard’s forums, TWC’s customer service has yet to resolve the issue.
Is Metered Broadband Designed To Keep You From Ditching Cable TV?
By 6.9.08
Om Malik is beginning to suspect that “metered broadband” may be less about bad, evil P2P and more about competing video download services.
Reach Time Warner Cable Executive Customer Service
By 6.6.08
203-351-2221 connects you directly to Time Warner Cable’s executive customer care division. Jeff Simmermon, Time Warner’s Digital Communications Director, sent this number to us himself. What a good example for other companies to emulate!
Los Angeles To Sue Time Warner Cable For Sucking
By 6.5.08
Today, the city of Los Angeles plans to give a little gift to Time Warner Cable—a lawsuit! From the LA Times:
Time Warner Cable Begins Testing Metered Internet In Texas
By 6.2.08
Time Warner Cable is going ahead with a test of metered internet, starting Thursday, for new customers in Beaumont, Texas. The metered billing is TWC’s proposed answer to the problem of bandwidth hogging super users.
Time Warner Cable: "Why Do You Feel Like You're Being Double Billed?"
By 5.30.08
Reader Dave is not having a good day. Time Warner Cable is being spectacularly unhelpful. First they changed the name of his company to his wife’s name. Then they double billed them. Then they sent a guy out to his house to physically disconnect his internet. Then another guy came to disconnect someone else’s cable and disconnected Dave’s instead. Finally, while he was trying to fix the double billing issue he got a TWC CSR that kept asking him why he “felt” like he was being double billed. What a mess!
By 5.29.08
../../../..//2008/05/29/585-756-1119-is-the-number-to/
585-756-1119 is the number to reach Time Warner Cable Level 3 tech support for people living in the vicinity of Rochester, NY.
Round 43: Time Warner Cable vs American Airlines
By 5.21.08
This is Round 43 in our Worst Company in America contest, Time Warner Cable vs American Airlines!Here’s what readers said in previous rounds about why they hate these two companies…
Time Warner Wants $9,060 To Let You Have Cable
By 4.18.08
Reader “phillipe23” wants cable service, but because of his rural location it will cost him $9,060. He already has satellite, but his reception is very spotty. It seems that when the bad weather rolls in his service goes out. Clinging to the the hope that cable could be the answer to his problems, he contacted Time Warner for some relief. So what did the ever-sympathetic cable giant have to say? phillipe23’s letter, and our advice, inside…
Verizon Sues Time Warner Cable Over "Egregiously False" Advertising
By 4.10.08
Verizon has had enough of Time Warner Cable making fun of their fiber intake and has sued the cable company, claiming that their advertising is “egregiously false” and is causing “immediate and irreparable harm” to Verizon.
Round 21: Time Warner Cable vs Radioshack
By 4.10.08
This is Round 21 in our Worst Company in America contest, Time Warner Cable vs Radioshack.
Time Warner Cable: Has been known to employ crackheads (figuratively speaking) as their installation technicians, leading to all sorts of hijinx and complaint letters.
Radio Shack: Won’t let you buy batteries unless you give them your zipcode. Their previous CEO resigned after it was found out that he made up the degrees on his resume. They don’t take cash without getting your home address. They were fined by the FCC for selling TVs without warning consumers of their impending obsolescence. Oh, just give up, Radio Shack, they’ve invented the internet.
Time Warner's Hilarious Verizon FiOS Attack Ad
By 2.8.08
Competition brings out the best in employees, friends, and companies, as demonstrated brilliantly in Time Warner’s attack ad against Verizon FiOS. The scenario is that a cocksure suburban dude is interrupted making a bowl of fiber cereal by the doorbell.
By 2.1.08
../../../..//2008/02/01/alex-from-time-warner-cable/
Alex from Time Warner Cable writes in to confirm that it’s TWC’s policy to waive charges in the event of a disaster. (For example: If a tornado hits your house and destroys your cable boxes, they will waive the $2,000 charge.)
Reach Time Warner Cable's CEO, General Counsel, SoCal Division President
By 2.1.08
glenn.britt@twcable.com
By 1.18.08
../../../..//2008/01/18/bandwidth-caps-could-make-video/
Bandwidth caps could make Video Relay Service calls much more expensive for deaf consumers.
“…it will not bode well for their Deaf customers who depend on VRS (Video Relay Service) to make their phone calls. All of sudden, it gets a lot more expensive for Deaf people to have internet at home.
