It’s time for two major cable companies to put the gloves on. In one corner, Time Warner Cable, which has drawn the ire of lawmakers and consumers alike for its love of “consumption based billing,” an idea so wildly unpopular that they had to put it on hold before people got the pitchforks and torches out. [More]
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VIDEO: Time Warner Cable Sorry For Showing Playboy Footage On Kids' Channels
By 3.17.10
The folks at Time Warner Cable had lots of apologizing to do yesterday after viewers in some parts of North Carolina were treated to footage of naked ladies on what are listed as two different children’s channels. [More]
Cable Companies To Government: Make The Mean Old Media Companies Stop Pulling Channels
By 3.10.10
Time Warner Cable, DirecTV, Dish, and Verizon all want the FCC to force the media companies to stop pulling their channels during negotiations or disputes, removing their main bargaining chip from the table. [More]
List Of Subscriber Fees Shows What You Pay For Channels You Hate
By 3.9.10
After the spat between Cablevision and Disney invaded the Oscar telecast last Sunday, the fees channels charge cable companies (who then pass them along to you) have come into the spotlight. All Things Digital posted a list from industry analyst SNL Kagan that shows the wholesale prices each channel charges cable companies for their product. [More]
Time Warner Cable: Thanks For Ordering Cable, But We Won't Have HD Boxes Until June
By 3.2.10
Reader CJ decided to order cable after not having it for several years. Turns out Time Warner Cable in LA is out of HD cable boxes… until June. [More]
Non-Crisis Is Over: Fox, Time Warner Reach Agreement
By 1.1.10
Fox and Time Warner Cable have settled their differences, and come to an agreement regarding Fox content over Time Warner’s cable network. [More]
FOX Did Not Pull Its Programming From TWC, Food Network Pulled From Cablevision
By 1.1.10
After much lambasting and ballyhooing, FOX agreed to keep arguing with TWC over what it charges for the cable company to carry its programming — without pulling the shows as it had threatened to do. Cablevision customers, however, are going to go without Food Network and HGTV. [More]
This Customer Is Not Impressed By Time Warner Cable's Revamped DVR Service
By 12.14.09
This past summer, Time Warner Cable introduced a new DVR service to subscribers. The New York Observer noted at the time that some of the changes–namely the “Start Over” feature that lets you watch something from the beginning even if you just switched to it–were nice. At least one customer, however, doesn’t agree. In fact, now that he’s given the revamped service a 4-month trial run, he’s ready to list the problems with it, some of which sound suspiciously anti-consumer. [More]
New Executive Customer Service Number For Time Warner Cable
By 10.19.09
Time Warner Cable is updating the phone number for executive customer service, the new number will be:
$40 Fee For Tech Not Showing Up
By 10.19.09
Michael and his family waited for four hours for a Time Warner Cable repair rep to pay him a visit, but says he got stood up, and stuck with a $40 cancellation fee for his troubles.
My TWC DVR Is Possessed By The Ghost Of Someone Who Likes Tom & Jerry Cartoons
By 8.10.09
Perhaps you’ll recall reader Dave, who was told by Time Warner Cable that the reason he wasn’t getting Fox in HD was that they had stopped broadcasting it in the New York City area. We had hoped that publishing his letter would help resolve some of his issues, but sadly, that is not the case. Dave is back and this time his DVR is possessed by someone who likes “Tom & Jerry” cartoons.
Why Won't Time Warner Take This Nice Old Lady's Money?
By 7.28.09
Steve in northern New York is having a problem with Time Warner. He would like it if they could install service at his mother’s newly constructed house. Time Warner not only doesn’t want to take her money, they can’t give her the best deal available because her house is too new.
Cable Providers Stream Shows Online, Require Subscriber Authentication
By 6.26.09
How are cable providers reacting to the threat posed by online streaming of shows? Forget bandwidth caps for now—how about online access to cable programs, limited to cable subscribers?
Executive Email Carpet Bomb Scores Hit On Time Warner Cable
By 6.14.09
For the past two years, Time Warner has charged Eric $10 per month above its published rates. Eric called and made what he thought was a fair offer: In exchange for refunding only one year’s worth of overcharges, he would add a premium cable service. A Time Warner supervisor responded with: “this is not let’s make a deal,” and then offered to refund three months worth of overcharges. Offended and armed with a reasonable request, Eric decided to unleash the mighty Executive Email Carpet Bomb.
By 6.11.09
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Looking for some inexpensive entertainment this weekend? It’s HBO and Cinemax free preview weekend at a number of major cable providers, including Charter, Comcast, Cox, Time Warner, and Verizon FIOS. If that doesn’t include you, keep an eye on the FreePreview.tv site to learn when your provider’s previews are coming up. [FreePreview.tv] (Thanks, Tim!)
Time Warner's Revised Subscriber Agreement Allows For Consumption Based Billing
By 5.30.09
Time Warner has revised their Subscriber Agreement to lay the legal foundation needed to implement consumption based billing, including usage caps, tiered rate plans, overlimit fees, and speed throttling. Though Time Warner’s metered broadband plans lie in shambles after a barely-averted run in with Congress’ legislative mace, the cable giant clearly has no intention of letting such a potentially massive cash cow escape from the paddock. Inside, the dangerous new legalese that may soon appear in teeny tiny print on your next Time Warner bill.
Time Warner Gives You $1,271, Won't Take It Back
By 5.9.09
Melissa isn’t sure why she has a $1,271.25 credit from Time Warner Cable, but there it sits in her account, baiting her to order a slew of pricey extras. Melissa asked Time Warner to reverse the credit, figuring the random payout had to be a mistake. “We can’t fix it,” they told her. “It’s an error on our part. Enjoy!”
Metered Broadband A Necessity? TWC's Financial Statements Don't Think So
By 5.1.09
Consumers Union, publisher of Consumer Reports and parent company to Consumerist, took a look at TWC’s most recent financial statements and couldn’t find any evidence that they “needed” to switch to metered broadband. In fact, TWC’s costs have dropped even as they added subscribers.
