Over the last decade, cable companies have done a decent job of picking up ground in the home phone market, and many have attempted to make inroads into selling wireless data services. But it looks like two cable titans have given up their dreams of becoming wireless wonders, as Comcast and Time Warner Cable have sold billions of dollars of spectrum to Verizon Wireless. [More]
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Comcast, Time Warner Cable Give Up Dreams Of Becoming Wireless Powerhouses, Sell Spectrum To Verizon
By 12.2.11
While Getting House Financed, TWC Dings Score With Unauthorized Credit Report Pull
By 11.7.11
Shawn is peeved. He’s in the middle of securing financing on a new house and the last thing you need during that time period are any surprise people looking at your credit report. These inquiries can bring your score down. But he got exactly one of those, a “hard” one, thanks to an unauthorized peek-a-boo Time Warner Cable decided to do on his credit report when called them up to ask about reducing his cable package. [More]
Time Warner Cable Admits To Screwing Up Thousands Of Bills This Summer
By 10.25.11
An Ohio woman was downright ticked-off when she picked up her cable bill in August, only to find that her invoice for the phone, internet and cable bundle had jumped from $89.95/month to $179. And it looks like she wasn’t the only one. [More]
Which Internet Provider Is The Best For Streaming Netflix?
By 10.17.11
How well you’ll be able to stream season two of Breaking Bad on Netflix may depend largely on which company you’re paying to provide internet service to your home. Netflix has just released the results of its own study on network performance and the results may not surprise you. [More]
TWC Supervisor Told CSR To Stop Giving CPR And Get Back To Work, Employees Allege
By 10.14.11
After local news began investigating the death of a Time Warner Cable customer service rep, they made a shocking discovery. According to several sources at the scene, after the woman slumped at her desk, a co-worker began administering CPR, but was told to stop and get back to the phones by a supervisor. [More]
How To Say No To Arbitration With Your Cable Company
By 10.12.11
Here’s something neat. Comcast, Time Warner Cable, and Cablevision/Optimum actually let customers opt out of arbitration when they sign up. If you don’t want to give up your right to personally sue them in a court of law and be forced into a kangaroo court overseen by a judge whose fees are paid for by the company you’re suing, Cablevision will let you. The caveat is that you have to tell them within 30 days of signing your contract. Here’s the links and relevant contract language to opt-out: [More]
With Neighb's 'Net Down, Super Holds TWC Node Hostage. Ransom: Free Cable
By 10.7.11
In the middle of reports of widespread Time Warner Cable outages in New York’s East Village late this week, one building supervisor has decided to hold a local cable node hostage. This node controls cable and internet not just for his building, but several others on the block. His price for access? Free cable. [More]
Three Weeks Without Internet Access: No Hurry From Time Warner, And No Credits
By 9.23.11
In the six years she’s lived in her current apartment, Kate hasn’t had any major problems with Time Warner. Now Her Internet access has been out since the beginning of September, despite a modem replacement. They’re sort of giving her a whole decade’s worth of major problems all in one go. When Kate mentioned that she needs Internet access to look for jobs, one rep helpfully suggested that she change providers. [More]
It Took Four Appointments And A Call To The Police To Get My Time Warner Cable Internet Installed
By 9.22.11
Consumerist reader William recently moved into a newly built house in New York City and his only available choice for an internet provider is Time Warner Cable, meaning that even after three unsuccessful attempts to get his building hooked up with web access, he had really no other choice but to roll the dice and make a fourth appointment. Unfortunately, the fourth time was most certainly not the charm, as William was forced to call the police to get the combative tech to leave his property. [More]
What Would You Want To See On A Cable Customers' Bill Of Rights?
By 8.18.11
Over at our former sibling site Gizmodo, they have cobbled together what they believe is a list of the basic rights any cable customer should have when it comes to service, billing and selection. We wanted to throw it out there to see if you agree. [More]
Time Warner Cable Expands With Purchase Of Insight Communications
By 8.15.11
Time Warner Cable, the nation’s second largest cable operator, will soon get a little bit larger, announcing today that it has acquired Midwestern television operator Insight Communications for $3 billion. [More]
Time Warner Calls Back With Sweet Deal After Man Cancels
By 8.11.11
Another reader has written in to say that after they canceled their Time Warner service, the cable company turned around and offered them much better rates if they would stay. In both this one and the one earlier this week, Time Warner Cable said that because of “special circumstances,” they were able to offer a sweet retention deal. In this case, $67/month for two years, down from $150. [More]
Report: Record Number Of Cable Customers Cutting The Cord
By 8.10.11
Hear that snipping sound? No, it’s not squirrels nipping at your FiOS cord. It’s a record number of Americans cutting ties with their cable and satellite providers. [More]
TWC Is Surprisingly Cool About Cutting Monthly Cable Bill
By 8.8.11
Reader Wonder_Kat is amazed at how TWC went out of its way to stop her from canceling cable service by letting her get it for only $15/month. [More]
TWC Tech Saves Boy From Drowning
By 8.1.11
Usually just getting a cable to tech to show up at the right time is worthy of a trophy, but last week a Time Warner Cable went above and beyond the call of duty and saved a 7-year old’s life. [More]
Could Free Internet Porn Lead To Higher Cable Bills?
By 7.29.11
While mainstream content providers continue looking for ways to put their videos behind paywalls, there is no shortage of adults-only footage available online for absolutely no cost to the viewer (or so we’ve been told). But could this fleshy free-for-all end up causing your cable to company to look at increasing your monthly bill? [More]
5 Pay TV Companies Make 19 Most Hated Company List
By 7.13.11
5 of the 19 companies getting the lowest scores on the American Customer Satisfaction Index are pay TV providers. In 3rd, it’s Time Warner, 4th, Comcast, 5th, Charter, 17th, Cox, and 18th, Dish. Hmm, why might that be? [More]
Cable Boxes Slurp More Electricity Than Refrigerators
By 6.27.11 — Updated: 12.6.12
The biggest energy hog in your house is probably sitting right under your TV. That little ol’ set-top box could be using up more electricity in your house than your refrigerator or central air conditioning, according to a new study by the Natural Resources Defense Council. [More]
