As a wise internet meme once said, some things are worth waiting for. Often, we end up waiting for them for so long, that when they finally do come to pass, we can’t help but be a bit shocked. And some things… Well, we never expected in the first place. [More]
Today, T-Mobile announced a new feature that’s useful for users with multiple devices and multiple phone numbers: Digits, which lets customers link their numbers and devices to receive calls. There was a problem with beta signups for the service, though: it was showing people who tried to sign up other customers’ phone numbers. [More]
Six months after Verizon Communications paid $4.4 billion to buy AOL and its collection of media and technology companies, the top honcho at the ‘90s Internet brand says they’ll be laying off about 5% of the staff today, with around 500 employees expected to get their walking papers. [More]
It sounds like Yahoo has some explaining to do if it wants Verizon to go ahead with the $4.8 billion deal to buy its internet business: Verizon says it’s inclined to declare the impact of the massive data breach that affected at least 500 million Yahoo users as a “material” event. [More]
Now that all four of the major wireless carriers are firmly on the installment plan bandwagon, AT&T is trying to set itself apart by simplifying its phone financing options.
Sprint can’t seem to decide what it wants to do with two-year contracts: after announcing in January that it would join the other major carriers in ditching the two-year deals, Sprint backtracked a month later and said it would still offer them to existing customers. That resolve may not have stuck, as a new report claims the wireless company is again preparing to eliminate two-year contracts. [More]
There’s a rumble brewing in telecom town: Sling TV is accusing Comcast of keeping its ads off some NBC stations’ airwaves. Which is exactly what the big bad cable company in its recent marketing campaign would do, Dish Network-owned Sling says.
Not one to sit around and sulk after ditching its $45 billion bid to buy Time Warner Cable – or let a rival cable company beat it to the altar – the Lords of Kabletown are reportedly making eyes with the wireless industry, flirting with the idea of buying T-Mobile. [More]
In Washington, DC today, a group of internet industry executives and politicians came together to look back on the Telecommunications Act of 1996, and to do a little crystal-ball gazing about the future of broadband regulation in the United States. Former FCC commissioner Michael Copps was among the presenters, and he had sharp words for the audience about the “insanity” of the current wave of merger mania in the telecom field and the looming threats of losing net neutrality regulation.
Remember 2004-2005? Let’s go back there now… Remember… back when people still thought Revenge of the Sith was going to redeem the prequels… Ok, let’s not remember, it’s too painful. Anyway, in late 2004, Sprint and Nextel announced a “merger of equals.” And now, after billions of dollars in mistakes, they’ve finally announced that Nextel will officially die on June 30, 2013. What does this mean for Nextel customers? Yes, apparently they still exist!
In August, we wrote about upcoming investigations and possible actions by the FCC on several different areas of the consumer telecommunications experience. Several consumer groups filed comments on the first issue, truth in billing, this week, and we wanted to share some of their concerns and suggestions.
The above picture of the huge video screen in the lobby of Comcast’s headquarters in Philadelphia pretty much sums up everything you need to know about Comcast as a company.
It’s the dream of every angry customer — sending a bill to the company that wasted your time. Well, it’s finally happened.
Well done Charter, people would prefer to buy bundled services from AT&T because they think phone companies provide better customer service than cable companies. Both cable companies and telecoms rank towards the bottom of the American Customer Satisfaction Index.
Phones can be purchased for around $20, but over half a million mostly older Americans still send the phone companies between $4.45 and $19.95 each month for a rented phone. Many senior citizens mistakenly believe that their rented phones are a great deal. From Bankrate:
Just when you think you’ve head everything, Rebecca writes you. She thought she’d set up her Verizon DSL with automatic payments. When she could suddenly no longer log in to her Verizon email, she called them up and found out that she was way overdue. Once she paid her past balance, and waited several days for Verizon to turn her service back on, she logged in to her account and sure enough she did have automatic payments set up: